A Problem with MESH

[MeshVictim]

Hi Fellow Mesh Victims ....... I'm back from hols.

mmmm sounds like the bloody company has gone into liquidation... I cant get hold of them on any line either... Looks like Mesh have finally gone under.

Only problem is they have now got my computer and my money !!!!

Looks like the recievers then now..

Trading Standards Notts have been notified and are going to see if they can find out and let me know

MESH have now gone Mesh no longer figure anywhere on the internet. They have obviously gone belly up at last.. Lets see if they start trading under a different name in the near future.....

Hate to see you go but ..........​

Geez !!!!!!! You go on holiday, come back and read a couple posts like these !!!!!!! Then find out that they are in fact a little premature !!!!!!! I've missed all the excitement
I have obviously got a lot of catching up to do !!!!!!!
But it does seem to be a case of "sorry to hear that you have become yet another Victim of Mesh nottsfedup, but glad you have managed to extract a refund from them."

Together we can make a difference !!!!!!!!!!!!!!
Regards,
MeshVictim

 

[murdoch]

muppet update

Hi MeshVictim, hope you enjoyed your hols

notsfedup got a refund from the muppets after threatening legal action, the muppets caved in, may be because they googled his name and found out he is a real JP! So knows the law better than them!!

The muppets had a big power cut that knocked out their phones, email & website. People thought they had gone bust or closed down, well i'm sure they will get closed down sooner or later & be exposed for the crooks (allegedly) they really are.

So not a lot else really, good to have you back

 

[MeshVictim]

Hi murdoch

The muppets had a big power cut that knocked out their phones, email & website. People thought they had gone bust or closed down, well i'm sure they will get closed down sooner or later & be exposed for the crooks (allegedly) they really are.

I had a great holiday thanks
I have just been catching up on what has happened. There is a rumour that the police have established it was not equipment failure, but sabotage. Apparently, one line of enquiry is that it was a Mesh Victim who did it, as a result of being treated with utter contempt by Mesh Customer Service. It seems the police have contacted Brent Trading Standards and BBC Watchdog as well as Mesh Customer Service and drawn up a "shortlist" of Mesh Victims who have endured such a nightmare that they may have perpetrated the sabotage. I am sure you will join with me murdoch in saying that although we fully understand why a Mesh Victim could be driven to such direct action, we would not condone it, and would urge all Mesh Victims to stay within the Law. However, if there is a Mesh Victim responsible for the sabotage, out there worrying he may be apprehended, then stay cool man According to the rumour, the "shortlist" is not particularly short, and has the names of many thousands of Mesh Victims on it

Together we can make a difference, within the Law of course !!!!!!!!!!!!!!
Regards,
MeshVictim

 

[murdoch]

I do condone direct action against Mesh

Yes I do condone direct action against Mesh.

My view has & will always be the fact that I will only use legal ways to voice my views about Mesh, whether this is through this or other forums & letting others know about my own experience of buying & owning a Mesh PC. All I would like to see is Mesh treat customers better, offer better customer support, better built pc's and above all stop ripping the customer off, but the trouble with Mesh and we all have been a victim, is their way of dealing with customers.

If this means a slot on BBC Watchdog or to be taken to court by Trading Standards then I would support that kind of action against Mesh Computers.

If there is a Police investigation over this perhaps the reason why a person/s would resort to this kind of action may become public. Some of Mesh's dealings with customers are very under hand and they do seem to have a high rate of negative comments made about them on this & other forums

 

[murdoch]

According to the rumour, the "shortlist" is not particularly short, and has the names of many thousands of Mesh Victims on it

Together we can make a difference, within the Law of course !!!!!!!!!!!!!!
Regards,
MeshVictim

May be the "long list" of possible victims will show the Poice that Mesh have a few problems regarding their many disgruntled customer.

And yes any action that is within the law.

 

[murdoch]

whats going on with mesh then

Seems that some other forums have got a bit of the jitter's were Mesh are concerned at the moment. Someone posted about Mesh's recent problem and it was taken off within an hour, me wonders why?? Mesh seem to be tight lipped over it though?

 

[MeshVictim]

Is Mesh Customer Service Disreputable ???

Heu Murdoch ...... Mesh have refunded the total cost back into my card accout. Only took two days after my last e mail to Davey,, telling him that i was giving him 24 hours to sort it

notsfedup got a refund from the muppets after threatening legal action, the muppets caved in, may be because they googled his name and found out he is a real JP! So knows the law better than them!!

I have read many posts by Mesh Victims where, even when Mesh Customer Service have conceded the Victim is entitled to a refund, it has taken 20+ days before the Victim has actually received the refund of his money. However, in the case of nottsfedup, Mesh took only 2 days !!! That is interesting Could it be that where Mesh Customer Service think the Victim can hurt them, they pay up more quickly ??? Well in my case I had a nightmare lasting over 5 months, trying to get the refund I was entitled to, then after Ms. Anderson of Brent Trading Standards raised my case on one of her regular visits to Mesh Customer Service, I received my refund very soon afterwards !!! Then there is Davey of course, responding quickly to Mesh Victims who post on the forums about their nightmare experiences trying to deal with Mesh Customer Service. Certainly, he does help some of them, but why does Mesh Customer Service not help them in the first place ??? Are Mesh using Davey for a Public Relations stunt ??? That is using Davey to help some of the Mesh Victims who post on the forums, to give the impression Mesh care about their customers with problems, while doing nothing at all to help all those Mesh Victims who do not post on the forums

So ....... "Is Mesh Customer Service Disreputable ???"
Well ....... I will let you, the reader, be the judge, no pun intended nottsfedup

Together we can make a difference !!!!!!!!!!!!!!
Best Wishes,
MeshVictim

 

[murdoch]

It's the old saying, it's not what you know but who you know

The muppets & chief puppet "Davey" do help punters if they post on other forums it's all down to good PR and the muppets need a bit at the moment

 

[COGNITO]

Heu Murdoch ...... Mesh have refunded the total cost back into my card accout. Only took two days after my last e mail to Davey,, telling him that i was giving him 24 hours to sort it ... wll he did and i got all my money back.. That was after I told you about them going off line... I think they took affence at me saying they had gone bust eh... any way good luck to everyone else.

My advice would be... Dont let them bully you.. Do what I did and use the law..

They are in the wrong, and trading standards will back you up.

Sale of Goods act 1978 as ammended " fit for purpose"

See you

MESH are OK about refunding if the problem develops very early on, but God help you if it develops later. Then they will become intransigent imo and in my experience. The Credit Card companies are a waste of time in these situations also as they will only help if the goods are quite new. I've been down this route also. Unless someone knows differently. I understand they are supposed to help even up to six years after the purchase. Can anyone throw light on the situation?

 

[COGNITO]

With Mesh going off line & no phones due to a major power failure got a few wondering if mesh had gone bust, sadly they are still in business, well for the time being anyway. Seems Brent Trading Standards as a big file on them!!

Really, Brent trading Standards weren't much help to me. Wanted me to write to them several times before they would even acknowledge a problem existed. Who was your contact in Brent trading Standards office?

 

[COGNITO]

This is a real pain in the ...! I bought my machine having "researched" a few pc mags and was happy to buy on that basis. Reading this thread is a complete eye opener. PCADVISOR in Feb 2006 rated a mesh system as : "If you really want the latest and the greatest then this is the system to go for; you'll have to have deep pockets, though. As they say, you get what you pay for, and the Mesh is worth every penny of the £2,199 price tag. It isn't going to suit everyone's budget, mind." This was for the Mesh extreme FX-60. So as has been said b4 : where do the pc mags get the right to right up what may well be great systems without a hint of a warning re the company whenthere must have been more than rumblings inthe industry re after sale support etc etc!!

MESH are worse in custoimer satisfaction ratings than Eversham or Dell. Dell certainly seem to have a better customer service set up than MESH. I can't speak for Evesham. So it would seem logical to go for Dell or Evesham over MESH.

 

[murdoch]

mesh r still crap

I contacted my local trading standards who phoned up brent whilst i was their, my local TS were very helpful. Mesh play the game when you want a refund and do everything they can do to pee you off, but thats typical of a company that thinks so little of their customers!

 

[MeshVictim]

Rehi COGNITO and wb

Really, Brent trading Standards weren't much help to me. Wanted me to write to them several times before they would even acknowledge a problem existed. Who was your contact in Brent trading Standards office?

Obviously I do not know all the details COGNITO, but I guess your problem may be a bit complicated which gives Mesh latitude to fob you off and Brent Trading Standards may feel that they have to be sure of the facts before they act on your behalf. Here is some info which may be of interest to you and other Mesh Victims :-

Trading Standards
You should report Mesh to your local Trading Standards Service first and do it as soon as you have trouble with Mesh. They should advise you how to resolve the problem and, when that does not work, refer the matter to Ms. Paula Anderson, The Brent Trading Standards Officer responsible for trying to keep Mesh in line. Once your case is referred, you can contact Ms. Anderson direct :-
Phone: Ring 020 8937 5555, then option 2 when asked, you will get Brent Trading Standards Reception and can ask to speak to Ms. Anderson.
Email: (e-mail address removed) with “F.A.O. Ms. Paula Anderson Re: Mesh Computers” as the title of your message.
Letter: F.A.O. Ms. Paula Anderson Re: Mesh Computers, Brent Trading Standards, Quality House, 249 Willesden Lane, Willesden, London, NW2 5JH.

BBC Watchdog
http://www.bbc.co.uk/consumer/tv_an...act_index.shtml

Mesh Company Information
Mesh Computers Limited are Company No. 02157782. If this link works it will take you to the Companies House free info on Mesh :-

http://wck2.companieshouse.gov.uk/6...a5//compdetails

If it doesn’t work you can search for the webpage from here :-

http://wck2.companieshouse.gov.uk/6...cessCompanyInfo

and if that doesn’t work you can start from this link :-

http://www.companieshouse.gov.uk//index.shtml

For a small charge you can download their last report & accounts as a PLC, they unsurprisingly delisted on 8th April 2005.

Together we can make a difference !!!!!!!!!!!!!!
Regards,
MeshVictim

 

[MeshVictim]

Hi COGNITO

I found Brent Trading Standards in general and Ms. Anderson in particular excellent, but if you want to go higher, here is the contact information :-

Phone: 020 8937 5555 then Option 2 for Brent Trading Standards Reception and ask for ...

John Taylor - Director of Trading Standards
Martin Grout - Deputy Director (Manager Legal Process)
Bill Bilon - Deputy Director (Manager Development & Support Team)
Charles Speed (Manager Overall Responsibility for Mesh)
Paula Anderson who drew the short straw (Mesh Home Authority Officer)

Email: (e-mail address removed) entitled Re: Mesh Computers

Letter: Re: Mesh Computers, Brent Trading Standards, Quality House, 249 Willesden Lane, Willesden, London, NW2 5JH.

Together we can make a difference !!!!!!!!!!!!!!
Regards,
MeshVictim

 

[nottsfedup]

Hi all,

I was considering buying a new MESH computer. In fact, I have a Mesh now, and it is dieing a slow death. I have had problems with this one for the past few years and I figured it was due to me trying to install Windows XP without enough memory on the machine (it is 5 years old). A mate of mine has a MESH and he was had no problems in 4 years.

So I was trying to decide between a model with Intel Pentium D and AMD 64 X2. MESH seemed to have the best deals on both and I was reassured by the 3 year warranty. I was trying to figure out it I should spend the extra £150 to get the one with the AMD 64 X2 processor and when searching for reviews, when I came across this forum.

I am glad so glad I found it! You have successfully managed to put me off MESH for good!

So my question for you is, would you buy a Dell? They were my next choice and have some good deals. So I think I am going to go with them but just thought I'd check to see if there are any horror stories, or if Dell owners are generally happy???

Hi
After all my problems with mesh I needed a pc to carry on with my work. I ordered a Dell to the exact specification that i had got from Mesh.. to say it was a lot faster is an understatement..it flew along. I cannot praise Dell enough,, ignore their adverts. Get on the phone to them tell them what youwant and how much you want to pay.. they will come up with goods for you.. They will even ring you after its delivered to check everything is ok.. and they give an on site warranty so you dont have to send it to them if any probs,, Sod Mesh ( i did get my money back by the way) go for a Dell godd luck

 

[nottsfedup]

Pun accepted I just used my knowledge to put pressure on them.. and them knowing that I was quite happy to go any buy another computer a ( DELL) and leave theirs sitting in a box while i passed my time trying to cost them as much as i could within the law (and using the law). dont let them bully you is the answer. Murdoch is quite right, they kept phoning me telling me there was nothing they could do for me and i couldnt have a refund,in the hope that i would give in and go away. i didnt I just got more of a threat to them , i even threatened when i thought they had gone bust, to sue Davey personally.. i think that did it in the end.. Two days later i got my full refund.. Moral of story ... the law is on your side beleive me.. Mesh are in the wrong. My trading standards officer was amazed when he saw their adverts and web page .. so watch this space as they say

 

[tellboy]

I agree with nottsfedup completely regarding Dell. Had 5 Dells and only 2 minor problems which ere resolved instantly. Tried 1 Mesh and spent 6 months phoning or arguing by email or ignored until I got a refund.
Why did I try a Mesh then ? Because they are always featured in top 10 fast PC's in the magazines. Dell never get a mention. Not sure why as the Benchmark figures are always comparable.
The magazines should also do a top ten of customer satisfaction about retailers.

 

[murdoch]

avoid mesh at all costs

Great to hear your happy with you Dell notsfedup

The problem with mesh is they use bully boy tactics to get their own way, just like in the play ground. As for Davey who gets in on the act when you either post on a different forum or meshs own "run" forum. My dealings with mesh make me understand that the company is after one thing only, profit for the directors at all cost.

Davey & the rest of the "technical" staff are just the same as as the directors, keep the costs down as much as they can and are only helpful if it looks like this will make them look like they care via the forms. And of course you can't voice these types of views on certain forums run by pc mags as they don't want to loose mesh's valuable advertising revenue!! Please note: This is of course all allegedly.

All i'm after is for mesh to provide the sort of support that customer expect when buying £2k computers & not the crap service we currently get.

 

[COGNITO]

Hi murdock,
I have some sympathy with your views. Not sure MESH are corrupt as seemily has been alleged. But I do think their machines seem to offer reasonably good value. Which is OK if all goes well. But if you do need to use their customer support, it does seem to be, from my experience, inefficient as I've catalogued previously. I guess the end result is the same and those of us who have received faulty machines suffer from poor customer service.

 

[murdoch]

a mesh warranty is useless

Direct from one of mesh's technical support staff, the number of pc's sold has gone up nearly 700% in the last few years, but they still have the same structure for support as 8 years ago. No money has been put into customer services or support.

I also got told that mesh have a very high turnover of tech support staff as most realise soon after starting how bad the company is, this as i said all from a member of mesh's own technical support staff who came to repair my pc, they even gave me drivers & manuals for most of my hardware, something that mesh get given, but do not pass onto to the customers!!