Pleeeeease Pleeeeease Help..........

[Guest]

We are using WindowsXP and IE. Our ISP is Optonline. We were having an issue
where we are able to open, read, delete, file all mail but as soon as we
wanted to either reply to an email and/or creat a new email from scratch we
got a pop-up msg that stated that "IE Experienced a problem and must shut
down" and then our entire internet crashed & shut-down.

We contacted Optonline who said it is a definite issue w/Microsoft and/or
IE. We contacted Dell who said that we need to completely remove IE from the
add/remove programs and install a "Clean Copy" of IE??? I went to add/remove
programs and do not see IE and was told to click on componets and click on
IE, Next, and continue to remove.

I don't wanna make a bad situation worse. I just wanna be able to use IE,
have proper use of my email, get back to IE and all of my favorite places,
etc... etc...

Can someone/Anyone please point me in the right direction of how to remove
the old IE and how do I then install a new CLEAN COPY of IE and has anyone
had this email issue w/IE-Microsoft as well???

We have scanned for spyware, adware, we have removed all pop-up
blockers including the google toolbar, help, please please please help,
thanks!!

 

[Guest]

Hi Bob,

Try using the following KB for information on re-installing or repairing
IE6. http://support.microsoft.com/?kbid=318378

You could try upgrading to the beta of IE7:
http://www.microsoft.com/windows/IE/ie7/default.mspx

Try either of these and let me know how you get on

Cheers,

Adam

 

[Jone Doe]

What are you using for your mail server? IE is not a mail program. Sounds
like and ISP problem to me, but of course they will blame MS. Dell is
useless, their answer to everything is to wipe out and reinstall. So, tell
us your email program and word for word any error messages you get, and
let's see what we can do.

 

[Lem]

It sounds as if the OP is using some sort of web-based mail service rather than
a POP3 based application. Because the OP posted using the wonderful CDO
interface, we may never know what the problem really is.