Please Please Help, Windows XP and IE

[Guest]

We are using WindowsXP and IE. Our ISP is Optonline. We were having an issue
where we are able to open, read, delete, file all mail but as soon as we
wanted to either reply to an email and/or creat a new email from scratch we
got a pop-up msg that stated that "IE Experienced a problem and must shut
down" and then our entire internet crashed & shut-down. We contacted
Optonline who said it is a definite issue w/Microsoft and/or IE. We contacted
Dell who said that we need to completely remove IE from the add/remove
programs and install a "Clean Copy" of IE??? I went to add/remove programs
and do not see IE and was told to click on componets and click on IE, Next,
and continue to remove. I don't wanna make a bad situation worse. I just
wanna be able to use IE, have proper use of my email, get back to IE and all
of my favorite places, etc... etc... Can someone/Anyone please point me in
the right direction of how to remove the old IE and how do I then install a
new CLEAN COPY of IE and has anyone had this email issue w/IE-Microsoft as
well??? We have scanned for spyware, adware, we have removed all pop-up
blockers including the google toolbar, help, please please please help,
thanks!!

 

[Cajunswabbie]

God Bless YouGod Bless You. Arvis

We are using WindowsXP and IE. Our ISP is Optonline. We were having an
issue
where we are able to open, read, delete, file all mail but as soon as we
wanted to either reply to an email and/or creat a new email from scratch
we
got a pop-up msg that stated that "IE Experienced a problem and must shut
down" and then our entire internet crashed & shut-down. We contacted
Optonline who said it is a definite issue w/Microsoft and/or IE. We
contacted
Dell who said that we need to completely remove IE from the add/remove
programs and install a "Clean Copy" of IE??? I went to add/remove programs
and do not see IE and was told to click on componets and click on IE,
Next,
and continue to remove. I don't wanna make a bad situation worse. I just
wanna be able to use IE, have proper use of my email, get back to IE and
all
of my favorite places, etc... etc... Can someone/Anyone please point me in
the right direction of how to remove the old IE and how do I then install
a
new CLEAN COPY of IE and has anyone had this email issue w/IE-Microsoft as
well??? We have scanned for spyware, adware, we have removed all pop-up
blockers including the google toolbar, help, please please please help,
thanks!!

Try going here and read how to reinstall/repair IE6.0
http://support.microsoft.com/default.aspx?scid=FH;EN-US;ie&sid=186 The
article is about half way down the page.

Hope this helps.

Cajunswabbie

 

[R. McCarty]

Just one clarification - you're using your ISP's webmail ? and not working
from Outlook Express or another email client ? If it is IE & Webmail then
you may need to investigate the Add-ons running with IE. I would also do
a purge of Cookies (especially your ISP's webmail) . I would also check
the Security Zone settings in IE. I doubt a re-install of IE is
necessary.The
universal "Fix-All" when support people are dumbfounded is the Uninstall
then re-install mantra.