Goodbye to my good old PC, LOL LOL LOL

[Guest]

We are using WindowsXP and IE. Our ISP is Optonline. We were having an issue
where we are able to open, read, delete, file all mail but as soon as we
wanted to either reply to an email and/or creat a new email from scratch we
got a pop-up msg that stated that "IE Experienced a problem and must shut
down" and then our entire internet crashed & shut-down.

We contacted Optonline who said it is a definite issue w/Microsoft and/or
IE. We contacted Dell who said that we need to completely remove IE from the
add/remove programs and install a "Clean Copy" of IE??? I went to add/remove
programs and do not see IE and was told to click on componets and click on
IE, Next, and continue to remove.

I don't wanna make a bad situation worse. I just wanna be able to use IE,
have proper use of my email, get back to IE and all of my favorite places,
etc... etc...

Can someone/Anyone please point me in the right direction of how to remove
the old IE and how do I then install a new CLEAN COPY of IE and has anyone
had this email issue w/IE-Microsoft as well???

We have scanned for spyware, adware, we have removed all pop-up
blockers including the google toolbar, help, please please please help,
thanks!!

 

[Richard in AZ]

We are using WindowsXP and IE. Our ISP is Optonline. We were having an issue
where we are able to open, read, delete, file all mail but as soon as we
wanted to either reply to an email and/or creat a new email from scratch we
got a pop-up msg that stated that "IE Experienced a problem and must shut
down" and then our entire internet crashed & shut-down.

We contacted Optonline who said it is a definite issue w/Microsoft and/or
IE. We contacted Dell who said that we need to completely remove IE from the
add/remove programs and install a "Clean Copy" of IE??? I went to add/remove
programs and do not see IE and was told to click on componets and click on
IE, Next, and continue to remove.

I don't wanna make a bad situation worse. I just wanna be able to use IE,
have proper use of my email, get back to IE and all of my favorite places,
etc... etc...

Can someone/Anyone please point me in the right direction of how to remove
the old IE and how do I then install a new CLEAN COPY of IE and has anyone
had this email issue w/IE-Microsoft as well???

We have scanned for spyware, adware, we have removed all pop-up
blockers including the google toolbar, help, please please please help,
thanks!!

Try creating a new identity first. Try the new identity and see if you still have the problem.
Corrupted identities have caused some very strange problems before.
for help in creating a new identity, see:
http://support.microsoft.com/kb/209169/en-us

Then if that does not work, post back for more help