IE/WindowsUpdate/Help and Support/McAfee

[Guest]

One of my users has WINXP w/SP2 on our network.

We also run McAfee ePO AV/Anti-spam software, which was mal-functioning, and
had to be removed. (We do it by using the Uninstall Wizard, removing the
Network Assoc directory under Program Files, and, in the registry, remove
references to "McAfee", "McShield" & "Network Associates" (except for any
entries beginning with "LEGACY").

When this is done, we re-push out the ePO software/service.

The user has Admin rights to the PC, since it's a laptop and he's in and out
of the office.

The user said the was unable to view some web pages using IE (additionally,
our timesheet program is run through IE ("BST"), which also wouldn't run).

When I went to the laptop, I poked around; I also checked his IE Security
and Advanced settings - IE was set as any other PC on our network. I also
logged in as myself and had the same problem.

I went into Start/Help & Support, to do a System Restore. Help & Support
wouldn't run, nor would going into Start...System Tools and running Sys
Restore.

I then tried WindowsUpdate. That wouldn't work either.

Anyone with any ideas? Bueller?

 

[Ramesh, MS-MVP]

Hi Rich,

To fix any scripting runtimes registration problem, execute these commands
from Start, Run dialog:

regsvr32 jscript.dll
regsvr32 vbscript.dll
regsvr32 scrrun.dll
regsvr32 wshom.ocx

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


One of my users has WINXP w/SP2 on our network.

We also run McAfee ePO AV/Anti-spam software, which was mal-functioning, and
had to be removed. (We do it by using the Uninstall Wizard, removing the
Network Assoc directory under Program Files, and, in the registry, remove
references to "McAfee", "McShield" & "Network Associates" (except for any
entries beginning with "LEGACY").

When this is done, we re-push out the ePO software/service.

The user has Admin rights to the PC, since it's a laptop and he's in and out
of the office.

The user said the was unable to view some web pages using IE (additionally,
our timesheet program is run through IE ("BST"), which also wouldn't run).

When I went to the laptop, I poked around; I also checked his IE Security
and Advanced settings - IE was set as any other PC on our network. I also
logged in as myself and had the same problem.

I went into Start/Help & Support, to do a System Restore. Help & Support
wouldn't run, nor would going into Start...System Tools and running Sys
Restore.

I then tried WindowsUpdate. That wouldn't work either.

Anyone with any ideas? Bueller?