Not receiving mail from one user only

[Gary VanderMolen]

Run the Default Programs applet.
Select "Set your default programs"
Click on Windows Mail. It should respond with "This program has
all its defaults." If not, fix it by clicking "Select this program as default".

 

[cz]

For anyone who may still be following this thread, and for those who have
been so helpful here's another interesting twist. When my husband
uninstalled McAfee, it appeared as though my problem receiving email from
Ireland was resolved, however, it was not. I am only receiving emails from
Ireland sporadically.

Here are some things we've done to diagnose from our end:
1. had two different people in Ireland send test emails daily, emails from
neither address were being received at comcast server (except very
sporadically)
2. had the Ireland senders send to 3 email addresses, mine (my computer is
new), my husband's (no recent changes to his computer) and my yahoo email
address. All of the emails appear to be coming thru Yahoo's server just
fine, however, not being received thru the comcast server by my husband or
myself, except sporadically.
3. we have been checking email at the comcast.net server level rather than
using our email program in order to rule out anti-virus and windows email or
outlook express involvement.
4. have verified and re-verified that all anti-spam filters are turned off
in our comast server settings.

I have send further inquiries to comcast, though it's been a long road
finding the right area to help me. They have most recently asked for email
addresses of those senders in Ireland to research the problem which I have
provided. After all we have checked, and the fact that no other email has
been affected, only Ireland's, and the fact that yahoo is receiving Ireland's
email fine, it at least appears that the problem might be at the comast
server level, not at our personal computers.

Will let you all know if/when resolution to this problem is ever achieved.

Chris

 

[Guest]

When he uninstalled McAfee, did he run this cleanup program to take
care of what the uninstall left behind?

<http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=4105&partner=McAfee&type=TS&ia=1>

It's sometimes also necessary to remove your email account under
Windows Mail, then restart Windows Mail and add the account
again.

For the mail from Ireland blockage, try this: Click on Tools, then
Junk E-mail Options, then Safe Senders. Add those senders to the
list, then click Apply. If there's no check mark in the box before
Also trust e-mail from my Windows Contacts, click on this box,
then Apply. Click on International, then Blocked Top-Level
Domain List. Go down to IE and make sure there is no check
mark before it. Click on OK, then Apply, then OK again.

 

[Gary VanderMolen]

Thanks for the feedback.
It definitely sounds like a Comcast mail server issue.

 

[cz]

No, he did not run the McAfee clean up program, thank you for the link and
will do this. Would McAfee affect email at the serverl level? I've been
checking email first at comcast.net and not at my mail program.

As far as the other things, adding to safe senders list, checking to make
sure IE is not checked, have done all of that already.

Thanks very much!
Chris

 

[cz]

Unfortunately, every time you email a problem log to comcast, a different
cust. svc. person answers, and they never read what has happened beforehand.
They don't even read what you write in the email of the day. They keep
asking me over and over what the error message is, or what the returned
emails say, and I tell them over and over there are no error messages or
returned emails. Then one rep will tell me to provide him with the email
addresses of the Ireland senders whose mail is not getting thru so he can
further research, and I provide it in a return email. But a different rep
gets it and sends me back an email asking me about error messages again and
ignores the email addresses the other guy asked for to further research the
problem. They don't appear to keep any logs or notes as to what has been
done on their end or what they have requested from me and for what purpose,
and they don't read the content of the problem I send them. I got too
frustrated so my husband spent a couple of hours in an on-line chat tonight
with a rep to try to get this resolved. Now we're back at the "we'll elevate
it" response, which is where I've been several times before. Anyway, you get
the idea. I kinda get the feeling that this is just going to be pushed from
pillar to post while they hope that I'll just go away.
Chris

 

[Guest]

I doubt McAfee would affect email at the server level, but I haven't
tried it.

You're welcome.

 

[Gary VanderMolen]

Unfortunately you've accurately described the level of service one gets
nowadays from ISP tech support. It is an industry-wide problem.
I can't really blame the techs because the pay is so low that it attracts
only marginally qualified people.

Your only remedy, as I see it, is to switch to a different mail provider.
Tell your Ireland senders to send to your Hotmail (or Gmail) address.

 

[cz]

I think you are absolutey correct. It is none the less frustrating that
comcast charges healthy monthly fees and has this level of customer service,
not only with
ISP services, but with digital/HDTV service as well. My husband works for a
major computer/information technology corporation (which shall remain
nameless) and there are so many ITT and support jobs being shifted elsewhere
and eliminated I know it's a growing concern across the board. We'll
continue to follow up with comcast, and if we ever get a resolution to the
problem, I'll post it. In the meantime, rather than trying to beat a dead
horse, I'm going to follow your advice and set up a separate email account
for my family in Ireland.
Thanks,
Chris

 

[Gary VanderMolen]

OK, good luck.