email from one person is not being received

[jmary]

Apparently all summer I have not been getting email from one friend. She has
checked that my address is typed correctly ( besides, I am in her contacts
and have been for a long time - and that is how she addresses the mail). I am
not receiving her mail in inbox, or deleteds, or spam. I have checked to make
sure she was not inadvertantly blocked, and she is not on the blocked senders
list. I have now given her a gmail address of mine, and all worked there.
What else could be the problem?

 

[Richard in AZ]

Apparently all summer I have not been getting email from one friend. She has
checked that my address is typed correctly ( besides, I am in her contacts
and have been for a long time - and that is how she addresses the mail). I am
not receiving her mail in inbox, or deleteds, or spam. I have checked to make
sure she was not inadvertantly blocked, and she is not on the blocked senders
list. I have now given her a gmail address of mine, and all worked there.
What else could be the problem?

Your ISP may be blocking her ISP due to someone on her ISP spamming. Hence her ISP is blacklisted.
My son cannot mail his sister due to this problem and we cannot seem to get either ISP to work the problem.
Hence he has to use his gmail account to write to her.

 

[Gary VanderMolen]

Did you look in the spam folder on the server (via webmail)?
Like Richard said, it sounds like your mail provider is blocking mail
sent from your friend's ISP.

 

[jmary]

Yes, I have tried that - not in the junk there, although it is automatically
erased every so often. but this gets "curiouser and curiouser" - apparently
we both are served by Bell Canada! (Sympatico)

 

[Gary VanderMolen]

The only logical explanation is that your mail provider is silently dropping
mail from your friend, under the mistaken assumption that it is spam.
Even that explanation seems somewhat implausible considering you
and your friend have the same mail provider, but I can't think of any other
explanation.