New PC with Visa and Windows Mail.can't get onto e-mails -common p


G

Granville2008

OK folks, bought a brand new desktop PC today that came with Vista and
therefore Windows Mail. Have therefore been working my way through setting
things up.

'PC World' in the UK also managed to get me to buy Norton 360 with my
desktop as they had it on offer at 1/2 price with the purchase. Sounded like
a good idea as previously I would run all sorts like AVG, ad-aware, Windows
Defender with XP and so thought one Norton program would be more easy on the
PC.

So, when it comes to Windows Mail with Vista, I keep getting the usual thing
others have experienced (from finding this site today and having been reading
the posts), in that it comes up with a 'Windows Security' box asking for the
user name and password when I hit the send/receive button (to retrieve my
e-mails from my ISP). Upon inputing the info all I then get is:-

Account: 'mail.vfast.co.uk', Server: 'mail.vfast.co.uk', Protocol: POP3,
Server Response: '-ERR Login failed.', Port: 110, Secure(SSL): No, Server
Error: 0x800CCC90, Error Number: 0x800CCC92

So, based on other threads/post I've read, I've now duly unisintalled Norton
360 this evening as per the Norton Removal Tool.exe file that was posted
somewhere on this site via a weblink. Also deleted the ISP e-mail account and
then started over again without installing Norton 360...still no joy and get
the same message and error!

I see some people going on about ports in some other threads.

I have sent a message to my ISP (www.Vfast.co.uk) to see if they have had
this problem with other customers using Windows Vista and Windows
Mail...needless to say, I never encountered this problem with my ISP when
using Windows XP and Outlook.

PS - vfast serve the rural parts of Kent, England, just in case you have not
come across the name before from other posts. They should hopefully get back
to me tommorow.

Any tips, tricks and help would be greatly appreciated so I can get my
e-mails at long last.
 
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F

Frank Saunders MS-MVP IE,OE/WM

Granville2008 said:
OK folks, bought a brand new desktop PC today that came with Vista and
therefore Windows Mail. Have therefore been working my way through setting
things up.

'PC World' in the UK also managed to get me to buy Norton 360 with my
desktop as they had it on offer at 1/2 price with the purchase. Sounded
like
a good idea as previously I would run all sorts like AVG, ad-aware,
Windows
Defender with XP and so thought one Norton program would be more easy on
the
PC.

So, when it comes to Windows Mail with Vista, I keep getting the usual
thing
others have experienced (from finding this site today and having been
reading
the posts), in that it comes up with a 'Windows Security' box asking for
the
user name and password when I hit the send/receive button (to retrieve my
e-mails from my ISP). Upon inputing the info all I then get is:-

Account: 'mail.vfast.co.uk', Server: 'mail.vfast.co.uk', Protocol: POP3,
Server Response: '-ERR Login failed.', Port: 110, Secure(SSL): No, Server
Error: 0x800CCC90, Error Number: 0x800CCC92

So, based on other threads/post I've read, I've now duly unisintalled
Norton
360 this evening as per the Norton Removal Tool.exe file that was posted
somewhere on this site via a weblink. Also deleted the ISP e-mail account
and
then started over again without installing Norton 360...still no joy and
get
the same message and error!

I see some people going on about ports in some other threads.

I have sent a message to my ISP (www.Vfast.co.uk) to see if they have had
this problem with other customers using Windows Vista and Windows
Mail...needless to say, I never encountered this problem with my ISP when
using Windows XP and Outlook.

PS - vfast serve the rural parts of Kent, England, just in case you have
not
come across the name before from other posts. They should hopefully get
back
to me tommorow.

Any tips, tricks and help would be greatly appreciated so I can get my
e-mails at long last.

See this site:
http://www.vfast.co.uk/support/outlookexpress.php
The settings and procedure are the same for Windows Mail.
 
G

Gary VanderMolen

You've already taken all the steps I would have suggested, so there's
not much else to be done. To rule out Windows Mail as the cause of
the problem, you would have to install and try a different email program,
such as Windows Live Mail:
http://get.live.com/wlmail/overview
 
G

Guest

Granville2008 said:
OK folks, bought a brand new desktop PC today that came with Vista and
therefore Windows Mail. Have therefore been working my way through setting
things up.

'PC World' in the UK also managed to get me to buy Norton 360 with my
desktop as they had it on offer at 1/2 price with the purchase. Sounded
like
a good idea as previously I would run all sorts like AVG, ad-aware,
Windows
Defender with XP and so thought one Norton program would be more easy on
the
PC.

Perhaps easier on the PC, but definitely causes problems in Windows Mail
more often.

A custom install of AVG where you tell it to leave out the part that scans
email
works better with Windows Mail.
 
G

Granville2008

Thanks Gary,

I think it your post to others on this site are what made me conclude there
is an issue with the likes of Norton working with Windows Mail.

Anyway, have downloaded Windows Live Mail and having run that too now, I get
something along the same lines:-

"Unable to send or receive messages for the mail.vfast.co.uk account. An
incorrect password was entered. The next time you send or receive messages,
you'll be asked to enter your user name and password for this account.

Server Error: 0x800CCC90
Server Response: -ERR Login failed.
Server: 'mail.vfast.co.uk'
Windows Live Mail Error ID: 0x800CCC92
Protocol: POP3
Port: 110
Secure(SSL): No"

Will see what my ISP says when they get in touch...maybe reset the password
at their end and try another; just in case.

Defo don't have Norton installed. Checked all programs and so see no sign of
it. Have Windows Firewall turned on though to provide some protection.
 
G

Guest

There are also an issue with either most versions of the McAfee antivirus
program or a recent version of the Trend antivirus program working
with Windows Mail, so check for those too.

Also, many new computers come with a trial version of either the Norton
antivirus program or the McAfee antivirus program already installed, and
the uninstall programs for them often fail to remove the parts of these
programs that cause problems in Windows Mail.

Some new computers come with a program called SMS Desktop and/or
a program called Google Toolbar already installed. These programs
also cause problems in Windows Mail, but using websites that offer a
Google search doesn't.

For help with Windows Live Mail, you're likely to get it faster if you ask
in newsgroup:

microsoft.public.windows.live.mail.desktop
 
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G

Gary VanderMolen

Have you installed a different antivirus program after you uninstalled Norton?
Any other third party security software installed, like SpywareBlaster?
 

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