A Christmas Message to all Mesh Victims

[timmy]

Not only the Mesh techies, but the 3rd party that they use for home vists.

 

[MeshVictim]

A Ruined Christmas

It seems the Christmas 2005 Mesh Victims are presenting themselves on "another forum". This is a very typical story which illustrates the disrepute and incompetence of Mesh, fortunately the victim has at least received his refund. The responses he gets from "another forum" editor and the usual small band of Mesh Zealots is also typical of "another forum".

http://www.pcadvisor.co.uk/forums/index.cfm?action=showthread&threadid=224603&forumid=2

Prepare to be disgusted !!!

 

[timmy]

I wont even bother to look.

 

[timmy]

post 2bios I think that this is the way it works with any return. A company has the right to reclaim the goods before giving a refund. In any case, if they dont come up with the money I dont think they would have a leg to stand on.

 

[post2bios]

Good luck with getting your money back, if mesh do muck you about, write to one of the consumer pages in one of the pc mags, it does get results and quickly! Bad press does not sell computers.


Who are you going to buy from this time?

 

[post2bios]

I have just read the disturbing news that the TV shopping channel Ideal World are selling a Mesh computer !!! I fear this can mean only one thing, more Mesh computers being sold and more Mesh Victims to swell our numbers even further. Can I beg all Mesh Victims to please join me in saying a prayer on Christmas Eve for all those unfortunate fellow citizens who have ordered a Mesh computer for Christmas. Let us pray that by some miracle, there will be no systems which are delivered late, damaged, incomplete, not to specification, after being cancelled, dead on arrival or which fail to survive to see their first sunset on Christmas Day. All of we Mesh Victims know what it is like to deal with Mesh Customer Service, the frustration, exasperation, dismay, anger, despair and depression. We all know about the endless waiting on the phone listening to that ghastly music, the absolute nightmare of dealing with such an incompetent and dishonourable Customer Service operation and the sleepless nights worrying about whether we will ever have a properly working computer or obtain a refund. I fear there will be many more Mesh Victims after Christmas despite our prayers and I would urge all Mesh Victims to make a New Year’s Resolution to visit this forum and “Help a Christmas 2005 Mesh Victim”. There will be some harrowing tales of ruined Christmases and we existing Mesh Victims should render what assistance we can in this season of goodwill. Perhaps we can lend an ear to, sympathise with or counsel new victims, give advice or even render financial assistance in cases of extreme hardship. Let me say to all existing Mesh Victims, and those who will soon be joining our ranks, that you must look across that dark valley, which is the nightmare of getting your Mesh computer working or obtaining a refund, to the sunlit uplands beyond. I have reached those sunlit uplands, having obtained a refund, and the person who led me there was Ms. Paula Anderson, the Brent Trading Standards Officer responsible for trying to keep Mesh in line. So the moral of my story is to ring Trading Standards, it is best to note down the key facts, then you should ring your local Trading Standards office so they can record and instigate your complaint about Mesh. If you do not know their number, it should be here .......
http://www.tradingstandards.gov.uk/

Having done that you can contact Ms. Anderson direct .......
Phone: 020 8937 5555 for Brent Trading Standards Reception who will put you through to her. It is possible Brent have now joined the "Call Centre" system, but you should still be able to speak to Ms. Anderson.
Email: (e-mail address removed) with “F.A.O. Ms. Paula Anderson Re: Mesh Computers” as the title of your message.
Letter: F.A.O. Ms. Paula Anderson Re: Mesh Computers, Brent Trading Standards, Quality House, 249 Willesden Lane, Willesden, London, NW2 5JH.

Finally, I would like to wish all fellow Mesh Victims, Forum Members and Guests .......

******* A Very Merry Christmas and A Happy New Year *******

Best Wishes,
MeshVictim.

Why don't some of the magazines who have forums sit up and take notice of the anti-mesh feelings on this and other forums. Or is a Mesh advert worth more to them than what the consumer does!!!

 

[muckshifter]

Consumers don't pay for Mags ... Adverts do.

 

[MeshVictim]

Hi post2bios

Why don't some of the magazines who have forums sit up and take notice of the anti-mesh feelings on this and other forums. Or is a Mesh advert worth more to them than what the consumer does!!!

You make a very good point about computer magazines not mentioning the failings of Mesh Customer Service. On 20th, October 2005 I sent a letter regarding this to what I believe are the five publishers who produce most of the computer magazines in the U.K. I did not receive a reply from any of them, but that does not mean to say they necessarily ignored my suggestion completely. There are so many computer magazines, one cannot read them all every month (except for PC Review of course) to check what they are saying about Mesh.

These are the five publishers I sent my letter to :-

CNET Networks UK Ltd.,
International House,
1, St. Katherines Way,
London,
E1W 1UN.

Dennis Publishing Ltd.,
30, Cleveland Street,
London,
W1T 4JD.

Future Publishing Ltd.,
Beauford Court,
30 Monmouth Street,
Bath,
BA1 2BW.

Haymarket Magazines Ltd.,
38-42, Hampton Road,
Teddington,
Middlesex,
TW11 OJE.

Live Publishing,
Europa House,
Adlington Park,
Macclesfield,
Cheshire,
SK10 4NP.


Here is the letter I sent :-

F.A.O. The Editors of your Computer Magazines.​

Dear Sir / Madam / Ms,

Mesh Computers.​

I am sure you are aware there is an issue regarding the Customer Service of Mesh Computers and I have been motivated to write to you after a nightmare experience of this most disreputable firm. I work in the same department as the county council’s trading standards staff who advised me from the day my PC was delivered. Briefly the chronology was :-



· 9th February 2005 I ordered a PC from Mesh Computers Serial No 5191637-001.

· 10th February 2005 £1229-45 debited from my visa card account.

· 4th March 2005 System delivered late, scratch on base unit and extremely noisy.

· Many weeks of an absolute nightmare trying to deal with Mesh Customer Service, during which time the PC went back to Mesh and was returned to me still not fit for purpose.

· Mesh Technical Support apologised and said they would rebuild the system so it would be fit for purpose if I returned it again. I declined and asked for my money back under Sale of Goods Act as system was not fit for purpose.

· 19th May 2005 I returned the PC to Mesh, but they did not acknowledge receipt.

· 23rd June 2005 Kadra Ismail of Mesh Customer Service eventually wrote to me, over a month after receiving the system back, and despite Mesh Technical Support offering to rebuild the system to make it fit for purpose, she now said there was nothing wrong with it after all, refused a refund and insisted I arrange to have it redelivered. She also added, “If after 14 days no contact has been made we will commence invoicing you for storage costs as per our terms and conditions without any further notification”.

· 27th June My excellent credit card company, The Cooperative Bank took the view I had suffered enough and was entitled to a refund and returned my £1229-45 to bring my nightmare to an end, or so I thought, but Mesh were not finished yet.

· 5th July 2005 Rita Vekaria of Mesh Customer Service sent another threatening letter saying Mesh would dispute the “chargeback” and said “I would highly recommend that you contact our service centre (to arrange redelivery of the PC) in order to keep the total storage fees applicable to a minimum.”

· 28th July 2005 Subsequent to a visit from their Home Authority Trading Standards Officer, Ms. Paula Anderson of Brent Borough Council, Mesh refunded £1229-45 to my visa card account, which obviously I passed on to The Cooperative Bank.

As you can see they are an extremely disreputable company and unfortunately, as numerous threads on computer forums illustrate, they are getting away with treating many of their customers unfairly. You may wish to ring Rita Vekaria 0870 0468340 and Brent Trading Standards 020 8937 5555.

When your magazine reviews a Mesh Computer and gives it an excellent value rating, might I suggest you consider making a comment in the review along the lines of, “there are some issues regarding Mesh Customer Service”. It seems to me that there is very little in the price of Mesh PCs to cover Customer Service because Mesh provide very little in the way of Customer Service, but your readers do not realise this. I just feel your readers, like myself, deserve a hint that the value offered by their PCs comes with risks, so that they are better informed than I was to decide whether to buy from them.

Ends.

Cheers,
MeshVictim.

 

[timmy]

Mesh Victim, timmy here. My PC is now at Mesh awaiting inspection, then they will issue my refund. Davey White has been most attentive and seems to have actioned this very well, its a shame he didnt step in earlier. (I remember contacting him months ago about my issues). My refund will be winging its way into my account soon.

Interestingly, Paula Anderson left a message on my phone yesterday saying that she was aware that I was still having problems with Mesh and would call me back. It seems that something has put a rocket up the asses of all who could possibly be involved in this, so why not 18 months ago. Weird.

How about this. I spoke to a chap today who is getting his next PC from a company called PC Specialist (funnily enough he has 2, yes 2, Mesh PCs that he uses at the moment and says they are fine). Anyway I did a Google on this PC Specialist company and only came up with 1 so-called 'review' and to be honest, by reading through it I felt like it was a scripted advert, made to look like a genuine users review, complete with 'niggles' that the reviewer had then worked out were actually good things somehow.(http://www.dooyoo.co.uk/online-shops/pcspecialist-co-uk/1014242/) see for yourself. I am not convinced about this company, so will wait and see what happens to the chap that is ordering from them. If you have heard of them or if anybody else has, let me know.

 

[MeshVictim]

Hi timmy

It seems that something has put a rocket up the asses of all who could possibly be involved in this, so why not 18 months ago. Weird.

I am very pleased to hear that your refund seems to be imminent
Yes I agree that it is a remarkable turn around in the Mesh attitude towards you after all this time. Like you, I can only guess as to why, but I think it is quite likely that Davey White has read this thread and realises that the game is up on this one and it is time to give you your refund now. Trading Standards do have a range of powers to use against disreputable companies and it will be interesting for you to hear what Ms. Anderson has to say.
I found Rita Vekaria of Mesh Customer Service absolutely appalling both on the phone and in the letter she sent me and I was just wondering whether she dealt with your request for assistance and if so what was she like ?

I am not very knowledgeable about computers, remember I ordered a system from Mesh and I have not heard of PC Specialist. I agree that the review may not be authentic. Fwiw after I got my refund I discussed my requirements with Evesham and they were quite good, then with Dell who were better, but there is a small local firm with an excellent reputation and in the end I bought my new system from them, probably paying 10% to 15% more than if I had bought by mail order. However, they spent a lot of time helping me decide on the specification and the after sales support is excellent. Ironically the Amtrak driver who was a regular visitor to my home, delivering / removing the Mesh bummer of a system, bought his PC from the local firm and highly recommended them !!!

Cheers,
MeshVictim.

 

[timmy]

I spoke to Ms Anderson this morning and told her that it was all sorted hopefully. She sounded amazed, as if it was a rarity. She also offered to help if the refund didnt actually appear.

Know what you want to do with a PC, research the company and try to buy local are the main things to do, so I think buying from a local firm is possibly the best idea as you can discuss your requirements and do not have to travel too far in order to hit people if it all goes a bit wrong. Saying that, I found myself in PC World last night looking at an HP machine. Well, there are local so they fulfill one of the most important criteria

. Not sure about fulfilling the rest though, I was introduced to an expert there who wasnt actually able to tell me anything that wasnt on the shelf label. Roll on the refund and spend, spend , spend.

 

[Adywebb]

Know what you want to do with a PC, research the company and try to buy local are the main things to do, so I think buying from a local firm is possibly the best idea as you can discuss your requirements and do not have to travel too far in order to hit people if it all goes a bit wrong. Saying that, I found myself in PC World last night looking at an HP machine. Well, there are local so they fulfill one of the most important criteria

. Not sure about fulfilling the rest though, I was introduced to an expert there who wasnt actually able to tell me anything that wasnt on the shelf label. Roll on the refund and spend, spend , spend.

Timmy, the best way is to build yourself your own PC using quality componants to the spec you require. I know you are probably going to say 'but I don't have the knowledge' - but it really isn't difficult, and we on here will help you select the spec, suggest good places to go for componants, and help you build it.
I built my first one a few weeks ago with no real problems, and it is very satisfying - have a look at my thread HERE as an example

 

[timmy]

Adywebb. Its not that I dont think I have the knowledge (but then again, looking at your thread I feel that maybe I dont), but it is also down to support. I have been bitten once by bad support and can only think that building one myself opens it up to no comeback at all, with each componant supplier blaming the other for problems with the PC. I like the idea of BIY but am thinking more of getting my local PC shop to build to my spec. On that note, I am beginning to get a headache trying to sort which is best bits to buy. Your other thread is useful as you seem to be looking at the same use as me (except I do like a bit of the old gaming). I will loomk at your thread later on when I have more time tounderstand it. Finally, that £1000 you spent didnt include a monitor I suppose.

 

[timmy]

Adywebb. Out of interest, have you always lived in London as I used to know a chap with your name, if that is your name of course.

 

[Adywebb]

Adywebb. Its not that I dont think I have the knowledge (but then again, looking at your thread I feel that maybe I dont), but it is also down to support. I have been bitten once by bad support and can only think that building one myself opens it up to no comeback at all, with each componant supplier blaming the other for problems with the PC. I like the idea of BIY but am thinking more of getting my local PC shop to build to my spec. On that note, I am beginning to get a headache trying to sort which is best bits to buy. Your other thread is useful as you seem to be looking at the same use as me (except I do like a bit of the old gaming). I will loomk at your thread later on when I have more time tounderstand it. Finally, that £1000 you spent didnt include a monitor I suppose.

No, it came to £950 without a monitor, but boy does it fly! - I would suspect that all you would need to do is change the Graphics Card. Why not start a thread in the Hardware/General section - and folks will help you chose

Adywebb. Out of interest, have you always lived in London as I used to know a chap with your name, if that is your name of course.

Yep it is my name, been it London for over 20 years - PM me with your name, and I'll see if I know you

 

[Anon_F]

Oh so much to say about Mesh, so little space to tell.
A letter from Mesh is worth keeping, obviously they don't use spell-check!
So many people want to help at Mesh, just they do nothing positive, as others have stated here getting mesh to give a refund is a minor miracle in it’s self.

Oh yes, I bought from Mesh as well, big mistake.

 

[timmy]

AdywebbIf youve been there for 20 years, you wouldnt be who I thought as he lived in the west country at least until a few years ago. I have posted elsewhere already.

 

[timmy]

Well, to all those people interested, my Mesh refund is on its way I am told. No sign of it yet though. Promises are nothing until delivered, I just hope that Mesh know this.

 

[MeshVictim]

Hi timmy

Well, to all those people interested, my Mesh refund is on its way I am told. No sign of it yet though. Promises are nothing until delivered, I just hope that Mesh know this.

Well, I cannot say I am surprised it is late !!! Could be just because Mesh Customer Service are incompetent, but there again it could be because they are disreputable and are deliberately dragging their feet, probably a bit of both
As you said, Ms. Anderson would chase it up for you, so I reckon it is better to ring her rather than Mesh ....... as you know only too well, you will get through to her much more quickly and it will be cheaper too !!!

Best Wishes,
MeshVictim.

 

[Anon_F]

As read in a recent newspaper article:

Never trust a firm that owns horses, and drinks in the saloon in dodge city, cos they be cowboys! (All this Allegedly just in case any cowboys out their complain)

A mesh refund is more rare than a:
4 leaf clover, chelsea loosing a game & the end of income tax!!

Sorry to be so negative.......................