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- Jul 3, 2005
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Midsummer Day, Summer Solstice, Longest Day ……. Often a happy time of the year for many people in this country. Light, warmth, long evenings to play tennis, cricket, football or do whatever. For some people though, it might just as well be the miserable, short, grey, cold days of winter. These people are Mesh Victims who are battling with the incompetent and disreputable Mesh Customer Service to get their computer repaired or to obtain a refund. Please spare a thought for those Mesh Victims who are still in the midst of an absolute nightmare. I would like to say to them, please don’t despair, try and keep your spirits up, and remember …….
“The Nightmare is often at its Darkest just before The Dawn !!!!!!!”
Mesh Customer Service can play serious hardball when it comes to repairing your faulty computer or giving you a refund. Take the case of nottsfedup, whose nightmare starts with Post #203 of this thread …….
https://www.pcreview.co.uk/forums/thread-14865-21.php
He was refused a refund, told that Mesh “could not do anything”, then there was an amazing about turn by Mesh, he received an apology, Mesh agreed to a refund and it only took a couple of days for the money to be in his credit card account. Oh yes, nearly forgot, and nottsfedup just happened to be a magistrate.
Even if you are in business yourself, you may still have a nightmare trying to deal with Mesh Customer Service, as this company director, smallpack, discovered …….
https://www.pcreview.co.uk/forums/thread-16779.php
When he threatened Legal Action through the County Court, his nightmare rapidly came to an end.
My nightmare lasted nearly six months and it was certainly at its darkest just before the dawn. It seems that when Mesh Customer Service are at their most insulting and threatening, then they may well be nearing an amazing about turn. My story in brief was …….
4th March 2005 Computer delivered late, slightly damaged, extremely noisy and totally unfit for purpose.
Computer returned to Mesh to be rectified.
Computer sent back to me still slightly damaged, extremely noisy and totally unfit for purpose.
A sincere and honorable Krishna Patel of Technical Support (not to be confused with Amit Patel of Customer Service) promised that, if I returned the computer to Mesh again, everything would be rectified.
I refused and asked for a refund because, despite his sincerity, it was not going to be him who did the rectification and apart from him, Mesh seemed to be incompetent and disreputable.
19th May 2005 Computer returned to Mesh for refund.
No communication at all from Mesh until 23rd June.
23rd June 2005 Letter from Kadra Ismail refusing to give me a refund (copied on post #2 below).
27th June 2005 My excellent credit card company, The Cooperative Bank, gave me a full refund despite the fact that Mesh were contesting my entitlement to it. This is unusual.
Why did The Cooperative Bank do this ?
5th July 2005 Letter from Rita Vekaria again refusing to give me a refund (relevant part copied on post #2 below).
I sent the Kadra Ismail and Rita Vekaria letters to Ms. Paula Anderson, The Brent Trading Standards Officer responsible for trying to keep Mesh in line, who went in to see Mesh.
Why did Ms. Paula Anderson do this ?
28th July 2005 There was an amazing about turn by Mesh who refunded the full cost of my computer to my credit card account.
Why did Mesh do this ?
1st August 2005 I rang The Cooperative Bank and they removed what was in fact now their money from my credit card account and my nightmare was finally over.
There are three questions starting “Why” above and it is for the reader to decide the answer to them for himself or herself. My opinion, for what it is worth, is that the answer to all three is that Mesh Customer Service are incompetent and disreputable.
As you can see it was not easy for a magistrate, a company director or myself, I work in the Trading Standards Department of a County Council, to extract a refund from Mesh Customer Service, but it can be done. So, if you are a new Mesh Victim, please don’t despair, try and keep your spirits up, and remember …….
“The Nightmare is often at its Darkest just before The Dawn !!!!!!!”
If you wish to post details of your nightmare with Mesh Customer Service or are looking for advice, please post on “the scappy thread” entitled “A Problem with MESH” …….
https://www.pcreview.co.uk/forums/thread-14865-1.php
and one of the Mesh Victims here will reply to you.
There is some “Useful Contact Information for Mesh Victims” on post #3 below.
Together we can make a difference !!!!!!!!!!!!!!
Best Wishes,
MeshVictim
“The Nightmare is often at its Darkest just before The Dawn !!!!!!!”
Mesh Customer Service can play serious hardball when it comes to repairing your faulty computer or giving you a refund. Take the case of nottsfedup, whose nightmare starts with Post #203 of this thread …….
https://www.pcreview.co.uk/forums/thread-14865-21.php
He was refused a refund, told that Mesh “could not do anything”, then there was an amazing about turn by Mesh, he received an apology, Mesh agreed to a refund and it only took a couple of days for the money to be in his credit card account. Oh yes, nearly forgot, and nottsfedup just happened to be a magistrate.
Even if you are in business yourself, you may still have a nightmare trying to deal with Mesh Customer Service, as this company director, smallpack, discovered …….
https://www.pcreview.co.uk/forums/thread-16779.php
When he threatened Legal Action through the County Court, his nightmare rapidly came to an end.
My nightmare lasted nearly six months and it was certainly at its darkest just before the dawn. It seems that when Mesh Customer Service are at their most insulting and threatening, then they may well be nearing an amazing about turn. My story in brief was …….
4th March 2005 Computer delivered late, slightly damaged, extremely noisy and totally unfit for purpose.
Computer returned to Mesh to be rectified.
Computer sent back to me still slightly damaged, extremely noisy and totally unfit for purpose.
A sincere and honorable Krishna Patel of Technical Support (not to be confused with Amit Patel of Customer Service) promised that, if I returned the computer to Mesh again, everything would be rectified.
I refused and asked for a refund because, despite his sincerity, it was not going to be him who did the rectification and apart from him, Mesh seemed to be incompetent and disreputable.
19th May 2005 Computer returned to Mesh for refund.
No communication at all from Mesh until 23rd June.
23rd June 2005 Letter from Kadra Ismail refusing to give me a refund (copied on post #2 below).
27th June 2005 My excellent credit card company, The Cooperative Bank, gave me a full refund despite the fact that Mesh were contesting my entitlement to it. This is unusual.
Why did The Cooperative Bank do this ?
5th July 2005 Letter from Rita Vekaria again refusing to give me a refund (relevant part copied on post #2 below).
I sent the Kadra Ismail and Rita Vekaria letters to Ms. Paula Anderson, The Brent Trading Standards Officer responsible for trying to keep Mesh in line, who went in to see Mesh.
Why did Ms. Paula Anderson do this ?
28th July 2005 There was an amazing about turn by Mesh who refunded the full cost of my computer to my credit card account.
Why did Mesh do this ?
1st August 2005 I rang The Cooperative Bank and they removed what was in fact now their money from my credit card account and my nightmare was finally over.
There are three questions starting “Why” above and it is for the reader to decide the answer to them for himself or herself. My opinion, for what it is worth, is that the answer to all three is that Mesh Customer Service are incompetent and disreputable.
As you can see it was not easy for a magistrate, a company director or myself, I work in the Trading Standards Department of a County Council, to extract a refund from Mesh Customer Service, but it can be done. So, if you are a new Mesh Victim, please don’t despair, try and keep your spirits up, and remember …….
“The Nightmare is often at its Darkest just before The Dawn !!!!!!!”
If you wish to post details of your nightmare with Mesh Customer Service or are looking for advice, please post on “the scappy thread” entitled “A Problem with MESH” …….
https://www.pcreview.co.uk/forums/thread-14865-1.php
and one of the Mesh Victims here will reply to you.
There is some “Useful Contact Information for Mesh Victims” on post #3 below.
Together we can make a difference !!!!!!!!!!!!!!
Best Wishes,
MeshVictim
