Remote Access ****Bennett

[mbennett]

I am reposting this chat since I didn't get a response:

The info at the website below got me a little further, but I am still not
connected. Now I get a pop up window with a yellow warning that says "A
Remote Assistance connection could not be established because the DNS name of
the remote computer could not be resolved." I couldn't find anything in the
website about that particular error. Any advice?

"Lise" wrote:

Go on the web site
http://books.google.ca/books?id=Fy8...X&oi=book_result&resnum=1&ct=result#PPA665,M1
they explain all about this problem.

:

I have used Remote Assistant a couple of times successfully so I know the
basics. However, recently I have been trying to link up with my father's
computer using the e-mail invitation approach (we both have Dells with
Windows XP Home Edition). However, when I get his invitation, I cannot open
the attachment. I get a windows pop up window that starts out "Windows
cannot open this file". It asks me if I want to search the web, but even
then it can't get the file open. I have never had a problem connecting with
other computers. Is there something he should be doing at his end when he
creates the invitation? As I recall, there aren't many options when you send
out an invitation.

 

[Elmo]

I am reposting this chat since I didn't get a response:

The info at the website below got me a little further, but I am still not
connected. Now I get a pop up window with a yellow warning that says "A
Remote Assistance connection could not be established because the DNS name of
the remote computer could not be resolved." I couldn't find anything in the
website about that particular error. Any advice?


I have used Remote Assistant a couple of times successfully so I know the
basics. However, recently I have been trying to link up with my father's
computer using the e-mail invitation approach (we both have Dells with
Windows XP Home Edition). However, when I get his invitation, I cannot open
the attachment. I get a windows pop up window that starts out "Windows
cannot open this file". It asks me if I want to search the web, but even
then it can't get the file open. I have never had a problem connecting with
other computers. Is there something he should be doing at his end when he
creates the invitation? As I recall, there aren't many options when you send
out an invitation.

Resolving computer names can be a DNS server problem.
http://www.bleepingcomputer.com/tuto...utorial51.html

More (3000+) posts on the subject:
http://groups.google.com/groups/sea...uter+could+not+be+resolved&qt_s=Search+Groups