Remote Assistance - Bennett

[mbennett]

I am reposting this since I didn't get a reponse to the dialogue:

The info at the website below got me a little further, but I am still not
connected. Now I get a pop up window with a yellow warning that says "A
Remote Assistance connection could not be established because the DNS name of
the remote computer could not be resolved." I couldn't find anything in the
website about that particular error. Any advice?

"Lise" wrote:

Go on the web site
http://books.google.ca/books?id=Fy8...X&oi=book_result&resnum=1&ct=result#PPA665,M1
they explain all about this problem.

:

I have used Remote Assistant a couple of times successfully so I know the
basics. However, recently I have been trying to link up with my father's
computer using the e-mail invitation approach (we both have Dells with
Windows XP Home Edition). However, when I get his invitation, I cannot open
the attachment. I get a windows pop up window that starts out "Windows
cannot open this file". It asks me if I want to search the web, but even
then it can't get the file open. I have never had a problem connecting with
other computers. Is there something he should be doing at his end when he
creates the invitation? As I recall, there aren't many options when you send
out an invitation.

 

[Ray Luca]

I am reposting this since I didn't get a reponse to the dialogue:

OK... but THREE TIMES????

 

[njem]

Ray,

Yeah, exactly right.  For some reason, when I tried to post it the first two
times, I recieved a message that the posting had failed and that I should
resubmit later.  It was only when I went back into the newsgroup that I
realized that the system had, in fact, taken my posting.  I tried to look for
some way to delete the multiple postings, but couldn't find anything.  Maybe
you can help me if this happens again, is there a way of deleting a posting
after it makes it to the newsgroup?  That would be more helpful than your
previous response.

Don't know why the email invitation wouldn't work but try the version
where he saves the invitation as a file to his own computer. Then he
manually emails you and adds the file as an attachment.

 

[Ken Blake, MVP]

Ray,

Yeah, exactly right. For some reason, when I tried to post it the first two
times, I recieved a message that the posting had failed and that I should
resubmit later. It was only when I went back into the newsgroup that I
realized that the system had, in fact, taken my posting. I tried to look for
some way to delete the multiple postings, but couldn't find anything. Maybe
you can help me if this happens again, is there a way of deleting a posting
after it makes it to the newsgroup? That would be more helpful than your
previous response.

The reason you're having such problems is that you are using the awful
web interface to read this newsgroup--it's the slowest, clunkiest,
most error-prone method of using the newsgroups there is. Do yourself
a favor and switch to a newsreader, such as Outlook Express, which
comes with Windows XP, or Windows Mail, which comes with Vista. See
http://www.michaelstevenstech.com/outlookexpressnewreader.htm