Problem with providing remote assistance

[Victek]

Hello! I'm trying to get the "Offer Remote Assistance" feature working. It
should be possible to send an invitation from the support computer offering
the assistance to the user who needs the assistance, but I can't get this to
work - I get a "permission denied" error when trying to connect using either
the computer's name or the computer's IP. It DOES work if the user needing
assistance sends an invitation via email so I know the network is not
blocking the connection. I've added the support tech's account to the
user's list of administrators. This made it possible to use Remote Desktop
to log in to the user's computer, but it didn't help with offering remote
assistance. I also tried turning off the Windows Firewall. Any idea what's
wrong?

 

[Mark L. Ferguson]

Enabling Remote Assistance in Control Panel
1. Click Start, and then click Control Panel.
2. Click Performance and Maintenance, and then click System.
3. Click the Remote tab.
4. Verify that the Allow Remote Assistance invitations to be sent from this
computer check box is selected.
5. Click Advanced to set the amount of time that you want to enable access
to your computer.
6. If you want the user who connects to take control of your computer, click
to select the Allow this computer to be controlled remotely check box.
7. Click OK.