Trouble with Remote Assistance

[Guest]

When trying to use Remote Assistance when I attempting to open the file sent
by the computer asking for assistance, I receive the following message:"There
is a problem with the invitation and it cannot be opened. To use Remote
Assistance, the sender of this invitation will have to send you a new
invitation."
We've tried it several more times with the same result.

Does any one have anty ideas?

Thanks,
Rick J.

 

[Ramesh, MS-MVP]

Hi Rick,

See if this applies:

You Cannot Offer Remote Assistance To A Computer Running Windows XP:
http://support.microsoft.com/?kbid=555385

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


When trying to use Remote Assistance when I attempting to open the file sent
by the computer asking for assistance, I receive the following
message:"There
is a problem with the invitation and it cannot be opened. To use Remote
Assistance, the sender of this invitation will have to send you a new
invitation."
We've tried it several more times with the same result.

Does any one have anty ideas?

Thanks,
Rick J.

 

[Guest]

I finally found out that the "Allow Remote Assistance invitations to be sent
from this computer" must be checked under the remote tab in System
Properties. I can't believe that this simple solution was not offered when
searching in Win XP help.

Thanks,
Rick J.

 

[Ramesh, MS-MVP]

That's a different setting, Rick. "Allow Remote Assistance invitations to be
sent
from this computer" option need not be enabled in the expert's computer.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


I finally found out that the "Allow Remote Assistance invitations to be sent
from this computer" must be checked under the remote tab in System
Properties. I can't believe that this simple solution was not offered when
searching in Win XP help.

Thanks,
Rick J.

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