XP upgrade caused problems to new Norton Anti Virus

[Nikki]

Hi,
I just upgraded from Windows ME to XP. As a result, my
Norton Anti Virus won't work, re-install or uninstall.
Pops up a message error 1606: Could not access network
location and cannot find navaspvc.exe. I've heard there
is a plug in you can download from Microsoft to help
programs work after the upgrade?
How best to proceed?
Thanks!!

 

[flippin_waffles]

hi nikki. maybe try reinstalling norton. i am running it
with absolutely no issues and i never required any plugin
as far as i know, however windows update may have
installed a patch that i never noticed. are you
completely up to date?

 

[Nikki]

Thanks for the replies. So, you are suggesting a re-
install of Windows XP? I can't reinstall the NAV at this
point because it won't read the disk and pos up the error
message when I try to reload or uninstall. So I wouldn't
be able to uninstall the NAV before the Windows XP
reinstall.