XP Send Fax Wizard Fails

[Guest]

Windows XP SP2 and office 2000.
When using the send fax wizard (i.e select fax as peripheral to print to)
the send fax wizard screen appears. If I click on the next button there is a
long time delay and get error message that fax server could not retrieve
information. Fax is installed correctly, modem installed correctly, appears
to be a communication issue between the send fax wizard and the address book
which should load on the next screen. Have several pc's suffering from this
issue. One pc has this issue permanently, others have suffer intermittently.
All systems worked with fax flawlessly until around time SP2 was available.
Not sure if issue arisen through sp2 installation or if prior to SP2 through
automatic update.

Has anyone a solution for this issue?

 

[Dennis J. Molamphy]

I have the same problem. The fax service just goes away mysteriously
sometimes. The only fix I can find is to uninstall and reinstall fax
services from the windows components which is a major pain. When I
reinstall it works fine for a while and then within a few days, I start
getting error messages when I try to fax or access the fax console, like
"all fax printers are inaccessable." I have SP2 on XP and using MS Word. I
also am running Ad-aware and Spybot and wonder if one of those applications
may be some how causing the problem.

Laurie

 

[Guest]

Same problem here. I have uninstalled and re-installed fax service and it
didn't do any good. I also have SP2 on XP, Word, and Ad-aware.

I sure wish someone would figure out what is causing this problem.

 

[Russ Valentine [MVP-Outlook]]

Could you each list more clearly the sequence of events here?
Include whether fax was installed before or after SP2. If before, did it
work consistently before SP2? What firewalls are in place? Did the
installation of SP2 start the problem?

 

[Dennis J. Molamphy]

Russ, fax service was installed and working flawlessly prior to SP2. I have
about concluded that SP2 is the culprit because I have uninstalled my
Ad-aware and restored files from Spybot thinking they might be interfering
but I'm still losing the fax service. If I uninstall the fax service and
reinstall, it will work for a day or two and then it stops working. The fax
console says all fax printers are inaccessible. The send fax wizard hangs
up for a very long time and finally says fax server information cannot be
retrieved. I don't have any firewalls except what is built in to SP2. I'm
using AVG anti-virus. The only other software I started using at about the
same time is an on-line backup program from SystemRecovery.com. I would be
so grateful for a fix to this problem.

Dennis

*******************************************************************************************************
Law Office of Dennis J. Molamphy
532 North Broadway
Wichita KS 67214
(316) 263-8844 business
(316) 267-1448 fax
www.molamphylaw.com

Could you each list more clearly the sequence of events here?
Include whether fax was installed before or after SP2. If before, did it
work consistently before SP2? What firewalls are in place? Did the
installation of SP2 start the problem?
--
Russ Valentine
[MVP-Outlook]

Same problem here. I have uninstalled and re-installed fax service and
it
didn't do any good. I also have SP2 on XP, Word, and Ad-aware.

I sure wish someone would figure out what is causing this problem.

 

[Glow]

Ok well I have simular happening (problems with fax console earlier but this
is the current situation closing down and restarting fax or reinstalling had
always fixed before), it has occurred on 2 PC's one is a pent 4 2.4 GHz 256k
ram
running office xp, on XP SP2, using Norton internet security, the error is
when I try to open fax console it tells me the fax printer driver is
missing, I tried uninstalling and reinstalling the only problem was on this
PC it wouldn't uninstall, the fax printer has been listed as deleting for a
few weeks
I use a sprint panther 56k dialup modem, installed as a standard 56k modem
plug and play.

The other PC is pretty much the same except has 512k ram using office 2003,
trend AV/firewall they are both networked, I just hooked the modem to the
other PC when the fax did the dandy I have not even dared to try to
uninstall it on this PC until I find a fix for this problem. I have got my
printer set to auto answer any fax calls now until it is resolved although I
prefer to be able to save or email my faxes from the fax console as it is
much quicker than scanning.

Could you each list more clearly the sequence of events here?
Include whether fax was installed before or after SP2. If before, did it
work consistently before SP2? What firewalls are in place? Did the
installation of SP2 start the problem?
--
Russ Valentine
[MVP-Outlook]

Same problem here. I have uninstalled and re-installed fax service and
it
didn't do any good. I also have SP2 on XP, Word, and Ad-aware.

I sure wish someone would figure out what is causing this problem.

 

[Russ Valentine [MVP-Outlook]]

Norton products routinely disable Windows XP Fax.
--
Russ Valentine
[MVP-Outlook]

Ok well I have simular happening (problems with fax console earlier but
this is the current situation closing down and restarting fax or
reinstalling had always fixed before), it has occurred on 2 PC's one is a
pent 4 2.4 GHz 256k ram
running office xp, on XP SP2, using Norton internet security, the error
is when I try to open fax console it tells me the fax printer driver is
missing, I tried uninstalling and reinstalling the only problem was on
this PC it wouldn't uninstall, the fax printer has been listed as deleting
for a few weeks
I use a sprint panther 56k dialup modem, installed as a standard 56k modem
plug and play.

The other PC is pretty much the same except has 512k ram using office
2003, trend AV/firewall they are both networked, I just hooked the modem
to the other PC when the fax did the dandy I have not even dared to try to
uninstall it on this PC until I find a fix for this problem. I have got my
printer set to auto answer any fax calls now until it is resolved although
I prefer to be able to save or email my faxes from the fax console as it
is much quicker than scanning.

Could you each list more clearly the sequence of events here?
Include whether fax was installed before or after SP2. If before, did it
work consistently before SP2? What firewalls are in place? Did the
installation of SP2 start the problem?
--
Russ Valentine
[MVP-Outlook]

Same problem here. I have uninstalled and re-installed fax service and
it
didn't do any good. I also have SP2 on XP, Word, and Ad-aware.

I sure wish someone would figure out what is causing this problem.

:

I have the same problem. The fax service just goes away mysteriously
sometimes. The only fix I can find is to uninstall and reinstall fax
services from the windows components which is a major pain. When I
reinstall it works fine for a while and then within a few days, I start
getting error messages when I try to fax or access the fax console,
like
"all fax printers are inaccessable." I have SP2 on XP and using MS
Word. I
also am running Ad-aware and Spybot and wonder if one of those
applications
may be some how causing the problem.

Laurie

Windows XP SP2 and office 2000.
When using the send fax wizard (i.e select fax as peripheral to print
to)
the send fax wizard screen appears. If I click on the next button
there is
a
long time delay and get error message that fax server could not
retrieve
information. Fax is installed correctly, modem installed correctly,
appears
to be a communication issue between the send fax wizard and the
address
book
which should load on the next screen. Have several pc's suffering
from
this
issue. One pc has this issue permanently, others have suffer
intermittently.
All systems worked with fax flawlessly until around time SP2 was
available.
Not sure if issue arisen through sp2 installation or if prior to SP2
through
automatic update.

Has anyone a solution for this issue?

 

[Glow]

already taken care of that it isn't Norton causing the problem, also its
the same problem on both PC's Norton is only installed on one of them.

Norton products routinely disable Windows XP Fax.
--
Russ Valentine
[MVP-Outlook]

Ok well I have simular happening (problems with fax console earlier but
this is the current situation closing down and restarting fax or
reinstalling had always fixed before), it has occurred on 2 PC's one is a
pent 4 2.4 GHz 256k ram
running office xp, on XP SP2, using Norton internet security, the error
is when I try to open fax console it tells me the fax printer driver is
missing, I tried uninstalling and reinstalling the only problem was on
this PC it wouldn't uninstall, the fax printer has been listed as
deleting for a few weeks
I use a sprint panther 56k dialup modem, installed as a standard 56k
modem plug and play.

The other PC is pretty much the same except has 512k ram using office
2003, trend AV/firewall they are both networked, I just hooked the modem
to the other PC when the fax did the dandy I have not even dared to try
to uninstall it on this PC until I find a fix for this problem. I have
got my printer set to auto answer any fax calls now until it is resolved
although I prefer to be able to save or email my faxes from the fax
console as it is much quicker than scanning.

Could you each list more clearly the sequence of events here?
Include whether fax was installed before or after SP2. If before, did it
work consistently before SP2? What firewalls are in place? Did the
installation of SP2 start the problem?
--
Russ Valentine
[MVP-Outlook]
Same problem here. I have uninstalled and re-installed fax service and
it
didn't do any good. I also have SP2 on XP, Word, and Ad-aware.

I sure wish someone would figure out what is causing this problem.

:

I have the same problem. The fax service just goes away mysteriously
sometimes. The only fix I can find is to uninstall and reinstall fax
services from the windows components which is a major pain. When I
reinstall it works fine for a while and then within a few days, I
start
getting error messages when I try to fax or access the fax console,
like
"all fax printers are inaccessable." I have SP2 on XP and using MS
Word. I
also am running Ad-aware and Spybot and wonder if one of those
applications
may be some how causing the problem.

Laurie

Windows XP SP2 and office 2000.
When using the send fax wizard (i.e select fax as peripheral to
print to)
the send fax wizard screen appears. If I click on the next button
there is
a
long time delay and get error message that fax server could not
retrieve
information. Fax is installed correctly, modem installed correctly,
appears
to be a communication issue between the send fax wizard and the
address
book
which should load on the next screen. Have several pc's suffering
from
this
issue. One pc has this issue permanently, others have suffer
intermittently.
All systems worked with fax flawlessly until around time SP2 was
available.
Not sure if issue arisen through sp2 installation or if prior to SP2
through
automatic update.

Has anyone a solution for this issue?

 

[Glow]

the first PC, it had been installed before installion of SP2 it had
regularly worked well before the installation, had earlier much earlier
dealt with the problem with Norton, the problems started shortly after SP2
installed with niggly problems and then the driver missing put an end to any
possibility of using it.

Second PC installed after SP2 (the PC was received with SP2 already
installed.) had problems installing fax, but eventually managed too, worked
for just over 3 weeks, then yesterday when a fax failed to be received for
the second time I went to check why, opened the Fax console and started
coming up with the same driver error as initial PC, even after restarting
still the same, I don't want to try to uninstall again in case same thing
happens as with the other

Norton products routinely disable Windows XP Fax.
--
Russ Valentine
[MVP-Outlook]

Ok well I have simular happening (problems with fax console earlier but
this is the current situation closing down and restarting fax or
reinstalling had always fixed before), it has occurred on 2 PC's one is a
pent 4 2.4 GHz 256k ram
running office xp, on XP SP2, using Norton internet security, the error
is when I try to open fax console it tells me the fax printer driver is
missing, I tried uninstalling and reinstalling the only problem was on
this PC it wouldn't uninstall, the fax printer has been listed as
deleting for a few weeks
I use a sprint panther 56k dialup modem, installed as a standard 56k
modem plug and play.

The other PC is pretty much the same except has 512k ram using office
2003, trend AV/firewall they are both networked, I just hooked the modem
to the other PC when the fax did the dandy I have not even dared to try
to uninstall it on this PC until I find a fix for this problem. I have
got my printer set to auto answer any fax calls now until it is resolved
although I prefer to be able to save or email my faxes from the fax
console as it is much quicker than scanning.

Could you each list more clearly the sequence of events here?
Include whether fax was installed before or after SP2. If before, did it
work consistently before SP2? What firewalls are in place? Did the
installation of SP2 start the problem?
--
Russ Valentine
[MVP-Outlook]
Same problem here. I have uninstalled and re-installed fax service and
it
didn't do any good. I also have SP2 on XP, Word, and Ad-aware.

I sure wish someone would figure out what is causing this problem.

:

I have the same problem. The fax service just goes away mysteriously
sometimes. The only fix I can find is to uninstall and reinstall fax
services from the windows components which is a major pain. When I
reinstall it works fine for a while and then within a few days, I
start
getting error messages when I try to fax or access the fax console,
like
"all fax printers are inaccessable." I have SP2 on XP and using MS
Word. I
also am running Ad-aware and Spybot and wonder if one of those
applications
may be some how causing the problem.

Laurie

Windows XP SP2 and office 2000.
When using the send fax wizard (i.e select fax as peripheral to
print to)
the send fax wizard screen appears. If I click on the next button
there is
a
long time delay and get error message that fax server could not
retrieve
information. Fax is installed correctly, modem installed correctly,
appears
to be a communication issue between the send fax wizard and the
address
book
which should load on the next screen. Have several pc's suffering
from
this
issue. One pc has this issue permanently, others have suffer
intermittently.
All systems worked with fax flawlessly until around time SP2 was
available.
Not sure if issue arisen through sp2 installation or if prior to SP2
through
automatic update.

Has anyone a solution for this issue?

 

[Glow]

Oh PC1 Norton Firewall

PC2 TREND firewall

the first PC, it had been installed before installion of SP2 it had
regularly worked well before the installation, had earlier much earlier
dealt with the problem with Norton, the problems started shortly after SP2
installed with niggly problems and then the driver missing put an end to
any possibility of using it.

Second PC installed after SP2 (the PC was received with SP2 already
installed.) had problems installing fax, but eventually managed too,
worked for just over 3 weeks, then yesterday when a fax failed to be
received for the second time I went to check why, opened the Fax console
and started coming up with the same driver error as initial PC, even after
restarting still the same, I don't want to try to uninstall again in case
same thing happens as with the other

Norton products routinely disable Windows XP Fax.
--
Russ Valentine
[MVP-Outlook]

Ok well I have simular happening (problems with fax console earlier but
this is the current situation closing down and restarting fax or
reinstalling had always fixed before), it has occurred on 2 PC's one is
a pent 4 2.4 GHz 256k ram
running office xp, on XP SP2, using Norton internet security, the error
is when I try to open fax console it tells me the fax printer driver is
missing, I tried uninstalling and reinstalling the only problem was on
this PC it wouldn't uninstall, the fax printer has been listed as
deleting for a few weeks
I use a sprint panther 56k dialup modem, installed as a standard 56k
modem plug and play.

The other PC is pretty much the same except has 512k ram using office
2003, trend AV/firewall they are both networked, I just hooked the modem
to the other PC when the fax did the dandy I have not even dared to try
to uninstall it on this PC until I find a fix for this problem. I have
got my printer set to auto answer any fax calls now until it is resolved
although I prefer to be able to save or email my faxes from the fax
console as it is much quicker than scanning.

Could you each list more clearly the sequence of events here?
Include whether fax was installed before or after SP2. If before, did
it work consistently before SP2? What firewalls are in place? Did the
installation of SP2 start the problem?
--
Russ Valentine
[MVP-Outlook]
Same problem here. I have uninstalled and re-installed fax service
and it
didn't do any good. I also have SP2 on XP, Word, and Ad-aware.

I sure wish someone would figure out what is causing this problem.

:

I have the same problem. The fax service just goes away mysteriously
sometimes. The only fix I can find is to uninstall and reinstall fax
services from the windows components which is a major pain. When I
reinstall it works fine for a while and then within a few days, I
start
getting error messages when I try to fax or access the fax console,
like
"all fax printers are inaccessable." I have SP2 on XP and using MS
Word. I
also am running Ad-aware and Spybot and wonder if one of those
applications
may be some how causing the problem.

Laurie

Windows XP SP2 and office 2000.
When using the send fax wizard (i.e select fax as peripheral to
print to)
the send fax wizard screen appears. If I click on the next button
there is
a
long time delay and get error message that fax server could not
retrieve
information. Fax is installed correctly, modem installed correctly,
appears
to be a communication issue between the send fax wizard and the
address
book
which should load on the next screen. Have several pc's suffering
from
this
issue. One pc has this issue permanently, others have suffer
intermittently.
All systems worked with fax flawlessly until around time SP2 was
available.
Not sure if issue arisen through sp2 installation or if prior to
SP2
through
automatic update.

Has anyone a solution for this issue?

 

[Russ Valentine [MVP-Outlook]]

Is your modem on the Windows XP HCL list and using the latest drivers?
--
Russ Valentine
[MVP-Outlook]

the first PC, it had been installed before installion of SP2 it had
regularly worked well before the installation, had earlier much earlier
dealt with the problem with Norton, the problems started shortly after SP2
installed with niggly problems and then the driver missing put an end to
any possibility of using it.

Second PC installed after SP2 (the PC was received with SP2 already
installed.) had problems installing fax, but eventually managed too,
worked for just over 3 weeks, then yesterday when a fax failed to be
received for the second time I went to check why, opened the Fax console
and started coming up with the same driver error as initial PC, even after
restarting still the same, I don't want to try to uninstall again in case
same thing happens as with the other

Norton products routinely disable Windows XP Fax.
--
Russ Valentine
[MVP-Outlook]

Ok well I have simular happening (problems with fax console earlier but
this is the current situation closing down and restarting fax or
reinstalling had always fixed before), it has occurred on 2 PC's one is
a pent 4 2.4 GHz 256k ram
running office xp, on XP SP2, using Norton internet security, the error
is when I try to open fax console it tells me the fax printer driver is
missing, I tried uninstalling and reinstalling the only problem was on
this PC it wouldn't uninstall, the fax printer has been listed as
deleting for a few weeks
I use a sprint panther 56k dialup modem, installed as a standard 56k
modem plug and play.

The other PC is pretty much the same except has 512k ram using office
2003, trend AV/firewall they are both networked, I just hooked the modem
to the other PC when the fax did the dandy I have not even dared to try
to uninstall it on this PC until I find a fix for this problem. I have
got my printer set to auto answer any fax calls now until it is resolved
although I prefer to be able to save or email my faxes from the fax
console as it is much quicker than scanning.

Could you each list more clearly the sequence of events here?
Include whether fax was installed before or after SP2. If before, did
it work consistently before SP2? What firewalls are in place? Did the
installation of SP2 start the problem?
--
Russ Valentine
[MVP-Outlook]
Same problem here. I have uninstalled and re-installed fax service
and it
didn't do any good. I also have SP2 on XP, Word, and Ad-aware.

I sure wish someone would figure out what is causing this problem.

:

I have the same problem. The fax service just goes away mysteriously
sometimes. The only fix I can find is to uninstall and reinstall fax
services from the windows components which is a major pain. When I
reinstall it works fine for a while and then within a few days, I
start
getting error messages when I try to fax or access the fax console,
like
"all fax printers are inaccessable." I have SP2 on XP and using MS
Word. I
also am running Ad-aware and Spybot and wonder if one of those
applications
may be some how causing the problem.

Laurie

Windows XP SP2 and office 2000.
When using the send fax wizard (i.e select fax as peripheral to
print to)
the send fax wizard screen appears. If I click on the next button
there is
a
long time delay and get error message that fax server could not
retrieve
information. Fax is installed correctly, modem installed correctly,
appears
to be a communication issue between the send fax wizard and the
address
book
which should load on the next screen. Have several pc's suffering
from
this
issue. One pc has this issue permanently, others have suffer
intermittently.
All systems worked with fax flawlessly until around time SP2 was
available.
Not sure if issue arisen through sp2 installation or if prior to
SP2
through
automatic update.

Has anyone a solution for this issue?

 

[Glow]

using latest drivers, it isn't a problem with the modem.

Is your modem on the Windows XP HCL list and using the latest drivers?
--
Russ Valentine
[MVP-Outlook]

the first PC, it had been installed before installion of SP2 it had
regularly worked well before the installation, had earlier much earlier
dealt with the problem with Norton, the problems started shortly after
SP2 installed with niggly problems and then the driver missing put an end
to any possibility of using it.

Second PC installed after SP2 (the PC was received with SP2 already
installed.) had problems installing fax, but eventually managed too,
worked for just over 3 weeks, then yesterday when a fax failed to be
received for the second time I went to check why, opened the Fax console
and started coming up with the same driver error as initial PC, even
after restarting still the same, I don't want to try to uninstall again
in case same thing happens as with the other

Norton products routinely disable Windows XP Fax.
--
Russ Valentine
[MVP-Outlook]
Ok well I have simular happening (problems with fax console earlier but
this is the current situation closing down and restarting fax or
reinstalling had always fixed before), it has occurred on 2 PC's one is
a pent 4 2.4 GHz 256k ram
running office xp, on XP SP2, using Norton internet security, the
error is when I try to open fax console it tells me the fax printer
driver is missing, I tried uninstalling and reinstalling the only
problem was on this PC it wouldn't uninstall, the fax printer has been
listed as deleting for a few weeks
I use a sprint panther 56k dialup modem, installed as a standard 56k
modem plug and play.

The other PC is pretty much the same except has 512k ram using office
2003, trend AV/firewall they are both networked, I just hooked the
modem to the other PC when the fax did the dandy I have not even dared
to try to uninstall it on this PC until I find a fix for this problem.
I have got my printer set to auto answer any fax calls now until it is
resolved although I prefer to be able to save or email my faxes from
the fax console as it is much quicker than scanning.

Could you each list more clearly the sequence of events here?
Include whether fax was installed before or after SP2. If before, did
it work consistently before SP2? What firewalls are in place? Did the
installation of SP2 start the problem?
--
Russ Valentine
[MVP-Outlook]
Same problem here. I have uninstalled and re-installed fax service
and it
didn't do any good. I also have SP2 on XP, Word, and Ad-aware.

I sure wish someone would figure out what is causing this problem.

:

I have the same problem. The fax service just goes away
mysteriously
sometimes. The only fix I can find is to uninstall and reinstall
fax
services from the windows components which is a major pain. When I
reinstall it works fine for a while and then within a few days, I
start
getting error messages when I try to fax or access the fax console,
like
"all fax printers are inaccessable." I have SP2 on XP and using MS
Word. I
also am running Ad-aware and Spybot and wonder if one of those
applications
may be some how causing the problem.

Laurie

Windows XP SP2 and office 2000.
When using the send fax wizard (i.e select fax as peripheral to
print to)
the send fax wizard screen appears. If I click on the next button
there is
a
long time delay and get error message that fax server could not
retrieve
information. Fax is installed correctly, modem installed
correctly,
appears
to be a communication issue between the send fax wizard and the
address
book
which should load on the next screen. Have several pc's suffering
from
this
issue. One pc has this issue permanently, others have suffer
intermittently.
All systems worked with fax flawlessly until around time SP2 was
available.
Not sure if issue arisen through sp2 installation or if prior to
SP2
through
automatic update.

Has anyone a solution for this issue?

 

[Russ Valentine [MVP-Outlook]]

And the reason you know that is...?
--
Russ Valentine
[MVP-Outlook]

using latest drivers, it isn't a problem with the modem.

Is your modem on the Windows XP HCL list and using the latest drivers?
--
Russ Valentine
[MVP-Outlook]

the first PC, it had been installed before installion of SP2 it had
regularly worked well before the installation, had earlier much earlier
dealt with the problem with Norton, the problems started shortly after
SP2 installed with niggly problems and then the driver missing put an
end to any possibility of using it.

Second PC installed after SP2 (the PC was received with SP2 already
installed.) had problems installing fax, but eventually managed too,
worked for just over 3 weeks, then yesterday when a fax failed to be
received for the second time I went to check why, opened the Fax console
and started coming up with the same driver error as initial PC, even
after restarting still the same, I don't want to try to uninstall again
in case same thing happens as with the other

Norton products routinely disable Windows XP Fax.
--
Russ Valentine
[MVP-Outlook]
Ok well I have simular happening (problems with fax console earlier
but this is the current situation closing down and restarting fax or
reinstalling had always fixed before), it has occurred on 2 PC's one
is a pent 4 2.4 GHz 256k ram
running office xp, on XP SP2, using Norton internet security, the
error is when I try to open fax console it tells me the fax printer
driver is missing, I tried uninstalling and reinstalling the only
problem was on this PC it wouldn't uninstall, the fax printer has been
listed as deleting for a few weeks
I use a sprint panther 56k dialup modem, installed as a standard 56k
modem plug and play.

The other PC is pretty much the same except has 512k ram using office
2003, trend AV/firewall they are both networked, I just hooked the
modem to the other PC when the fax did the dandy I have not even dared
to try to uninstall it on this PC until I find a fix for this problem.
I have got my printer set to auto answer any fax calls now until it is
resolved although I prefer to be able to save or email my faxes from
the fax console as it is much quicker than scanning.

Could you each list more clearly the sequence of events here?
Include whether fax was installed before or after SP2. If before, did
it work consistently before SP2? What firewalls are in place? Did the
installation of SP2 start the problem?
--
Russ Valentine
[MVP-Outlook]
Same problem here. I have uninstalled and re-installed fax service
and it
didn't do any good. I also have SP2 on XP, Word, and Ad-aware.

I sure wish someone would figure out what is causing this problem.

:

I have the same problem. The fax service just goes away
mysteriously
sometimes. The only fix I can find is to uninstall and reinstall
fax
services from the windows components which is a major pain. When I
reinstall it works fine for a while and then within a few days, I
start
getting error messages when I try to fax or access the fax console,
like
"all fax printers are inaccessable." I have SP2 on XP and using MS
Word. I
also am running Ad-aware and Spybot and wonder if one of those
applications
may be some how causing the problem.

Laurie

message
Windows XP SP2 and office 2000.
When using the send fax wizard (i.e select fax as peripheral to
print to)
the send fax wizard screen appears. If I click on the next button
there is
a
long time delay and get error message that fax server could not
retrieve
information. Fax is installed correctly, modem installed
correctly,
appears
to be a communication issue between the send fax wizard and the
address
book
which should load on the next screen. Have several pc's suffering
from
this
issue. One pc has this issue permanently, others have suffer
intermittently.
All systems worked with fax flawlessly until around time SP2 was
available.
Not sure if issue arisen through sp2 installation or if prior to
SP2
through
automatic update.

Has anyone a solution for this issue?

 

[Glow]

because the modem works fine on other PC's and have problems wether this
modem or others connected or not.

And the reason you know that is...?
--
Russ Valentine
[MVP-Outlook]

using latest drivers, it isn't a problem with the modem.

Is your modem on the Windows XP HCL list and using the latest drivers?
--
Russ Valentine
[MVP-Outlook]
the first PC, it had been installed before installion of SP2 it had
regularly worked well before the installation, had earlier much earlier
dealt with the problem with Norton, the problems started shortly after
SP2 installed with niggly problems and then the driver missing put an
end to any possibility of using it.

Second PC installed after SP2 (the PC was received with SP2 already
installed.) had problems installing fax, but eventually managed too,
worked for just over 3 weeks, then yesterday when a fax failed to be
received for the second time I went to check why, opened the Fax
console and started coming up with the same driver error as initial PC,
even after restarting still the same, I don't want to try to uninstall
again in case same thing happens as with the other

Norton products routinely disable Windows XP Fax.
--
Russ Valentine
[MVP-Outlook]
Ok well I have simular happening (problems with fax console earlier
but this is the current situation closing down and restarting fax or
reinstalling had always fixed before), it has occurred on 2 PC's one
is a pent 4 2.4 GHz 256k ram
running office xp, on XP SP2, using Norton internet security, the
error is when I try to open fax console it tells me the fax printer
driver is missing, I tried uninstalling and reinstalling the only
problem was on this PC it wouldn't uninstall, the fax printer has
been listed as deleting for a few weeks
I use a sprint panther 56k dialup modem, installed as a standard 56k
modem plug and play.

The other PC is pretty much the same except has 512k ram using office
2003, trend AV/firewall they are both networked, I just hooked the
modem to the other PC when the fax did the dandy I have not even
dared to try to uninstall it on this PC until I find a fix for this
problem. I have got my printer set to auto answer any fax calls now
until it is resolved although I prefer to be able to save or email my
faxes from the fax console as it is much quicker than scanning.

Could you each list more clearly the sequence of events here?
Include whether fax was installed before or after SP2. If before,
did it work consistently before SP2? What firewalls are in place?
Did the installation of SP2 start the problem?
--
Russ Valentine
[MVP-Outlook]
Same problem here. I have uninstalled and re-installed fax service
and it
didn't do any good. I also have SP2 on XP, Word, and Ad-aware.

I sure wish someone would figure out what is causing this problem.

:

I have the same problem. The fax service just goes away
mysteriously
sometimes. The only fix I can find is to uninstall and reinstall
fax
services from the windows components which is a major pain. When
I
reinstall it works fine for a while and then within a few days, I
start
getting error messages when I try to fax or access the fax
console, like
"all fax printers are inaccessable." I have SP2 on XP and using
MS Word. I
also am running Ad-aware and Spybot and wonder if one of those
applications
may be some how causing the problem.

Laurie

message
Windows XP SP2 and office 2000.
When using the send fax wizard (i.e select fax as peripheral to
print to)
the send fax wizard screen appears. If I click on the next
button there is
a
long time delay and get error message that fax server could not
retrieve
information. Fax is installed correctly, modem installed
correctly,
appears
to be a communication issue between the send fax wizard and the
address
book
which should load on the next screen. Have several pc's
suffering from
this
issue. One pc has this issue permanently, others have suffer
intermittently.
All systems worked with fax flawlessly until around time SP2 was
available.
Not sure if issue arisen through sp2 installation or if prior to
SP2
through
automatic update.

Has anyone a solution for this issue?

 

[Russ Valentine [MVP-Outlook]]

Provide clear steps to repro the problem. Include whether this modem ever
worked correctly with fax on this machine. Include Event Viewer and exact
error messages.
--
Russ Valentine
[MVP-Outlook]

because the modem works fine on other PC's and have problems wether this
modem or others connected or not.

And the reason you know that is...?
--
Russ Valentine
[MVP-Outlook]

using latest drivers, it isn't a problem with the modem.
Is your modem on the Windows XP HCL list and using the latest drivers?
--
Russ Valentine
[MVP-Outlook]
the first PC, it had been installed before installion of SP2 it had
regularly worked well before the installation, had earlier much
earlier dealt with the problem with Norton, the problems started
shortly after SP2 installed with niggly problems and then the driver
missing put an end to any possibility of using it.

Second PC installed after SP2 (the PC was received with SP2 already
installed.) had problems installing fax, but eventually managed too,
worked for just over 3 weeks, then yesterday when a fax failed to be
received for the second time I went to check why, opened the Fax
console and started coming up with the same driver error as initial
PC, even after restarting still the same, I don't want to try to
uninstall again in case same thing happens as with the other

Norton products routinely disable Windows XP Fax.
--
Russ Valentine
[MVP-Outlook]
Ok well I have simular happening (problems with fax console earlier
but this is the current situation closing down and restarting fax or
reinstalling had always fixed before), it has occurred on 2 PC's one
is a pent 4 2.4 GHz 256k ram
running office xp, on XP SP2, using Norton internet security, the
error is when I try to open fax console it tells me the fax printer
driver is missing, I tried uninstalling and reinstalling the only
problem was on this PC it wouldn't uninstall, the fax printer has
been listed as deleting for a few weeks
I use a sprint panther 56k dialup modem, installed as a standard 56k
modem plug and play.

The other PC is pretty much the same except has 512k ram using
office 2003, trend AV/firewall they are both networked, I just
hooked the modem to the other PC when the fax did the dandy I have
not even dared to try to uninstall it on this PC until I find a fix
for this problem. I have got my printer set to auto answer any fax
calls now until it is resolved although I prefer to be able to save
or email my faxes from the fax console as it is much quicker than
scanning.

Could you each list more clearly the sequence of events here?
Include whether fax was installed before or after SP2. If before,
did it work consistently before SP2? What firewalls are in place?
Did the installation of SP2 start the problem?
--
Russ Valentine
[MVP-Outlook]
message Same problem here. I have uninstalled and re-installed fax
service and it
didn't do any good. I also have SP2 on XP, Word, and Ad-aware.

I sure wish someone would figure out what is causing this problem.

:

I have the same problem. The fax service just goes away
mysteriously
sometimes. The only fix I can find is to uninstall and reinstall
fax
services from the windows components which is a major pain. When
I
reinstall it works fine for a while and then within a few days, I
start
getting error messages when I try to fax or access the fax
console, like
"all fax printers are inaccessable." I have SP2 on XP and using
MS Word. I
also am running Ad-aware and Spybot and wonder if one of those
applications
may be some how causing the problem.

Laurie

message
Windows XP SP2 and office 2000.
When using the send fax wizard (i.e select fax as peripheral to
print to)
the send fax wizard screen appears. If I click on the next
button there is
a
long time delay and get error message that fax server could not
retrieve
information. Fax is installed correctly, modem installed
correctly,
appears
to be a communication issue between the send fax wizard and the
address
book
which should load on the next screen. Have several pc's
suffering from
this
issue. One pc has this issue permanently, others have suffer
intermittently.
All systems worked with fax flawlessly until around time SP2
was
available.
Not sure if issue arisen through sp2 installation or if prior
to SP2
through
automatic update.

Has anyone a solution for this issue?

 

[Glow]

I had been using the Modem with Fax on Machine one for 18 mths I had been
using the modem with Fax on machine 2 for 3 weeks, I don't HAVE to provide
you anything.

easy repro the problem. I click on Fax console, and it takes forever to load
and then fails, telling me that the FAX DRIVER IS MISSING! on BOTH machines

Provide clear steps to repro the problem. Include whether this modem ever
worked correctly with fax on this machine. Include Event Viewer and exact
error messages.
--
Russ Valentine
[MVP-Outlook]

because the modem works fine on other PC's and have problems wether this
modem or others connected or not.

And the reason you know that is...?
--
Russ Valentine
[MVP-Outlook]
using latest drivers, it isn't a problem with the modem.
Is your modem on the Windows XP HCL list and using the latest drivers?
--
Russ Valentine
[MVP-Outlook]
the first PC, it had been installed before installion of SP2 it had
regularly worked well before the installation, had earlier much
earlier dealt with the problem with Norton, the problems started
shortly after SP2 installed with niggly problems and then the driver
missing put an end to any possibility of using it.

Second PC installed after SP2 (the PC was received with SP2 already
installed.) had problems installing fax, but eventually managed too,
worked for just over 3 weeks, then yesterday when a fax failed to be
received for the second time I went to check why, opened the Fax
console and started coming up with the same driver error as initial
PC, even after restarting still the same, I don't want to try to
uninstall again in case same thing happens as with the other

Norton products routinely disable Windows XP Fax.
--
Russ Valentine
[MVP-Outlook]
Ok well I have simular happening (problems with fax console earlier
but this is the current situation closing down and restarting fax
or reinstalling had always fixed before), it has occurred on 2 PC's
one is a pent 4 2.4 GHz 256k ram
running office xp, on XP SP2, using Norton internet security, the
error is when I try to open fax console it tells me the fax printer
driver is missing, I tried uninstalling and reinstalling the only
problem was on this PC it wouldn't uninstall, the fax printer has
been listed as deleting for a few weeks
I use a sprint panther 56k dialup modem, installed as a standard
56k modem plug and play.

The other PC is pretty much the same except has 512k ram using
office 2003, trend AV/firewall they are both networked, I just
hooked the modem to the other PC when the fax did the dandy I have
not even dared to try to uninstall it on this PC until I find a fix
for this problem. I have got my printer set to auto answer any fax
calls now until it is resolved although I prefer to be able to save
or email my faxes from the fax console as it is much quicker than
scanning.

Could you each list more clearly the sequence of events here?
Include whether fax was installed before or after SP2. If before,
did it work consistently before SP2? What firewalls are in place?
Did the installation of SP2 start the problem?
--
Russ Valentine
[MVP-Outlook]
message Same problem here. I have uninstalled and re-installed fax
service and it
didn't do any good. I also have SP2 on XP, Word, and Ad-aware.

I sure wish someone would figure out what is causing this
problem.

:

I have the same problem. The fax service just goes away
mysteriously
sometimes. The only fix I can find is to uninstall and
reinstall fax
services from the windows components which is a major pain.
When I
reinstall it works fine for a while and then within a few days,
I start
getting error messages when I try to fax or access the fax
console, like
"all fax printers are inaccessable." I have SP2 on XP and using
MS Word. I
also am running Ad-aware and Spybot and wonder if one of those
applications
may be some how causing the problem.

Laurie

message
Windows XP SP2 and office 2000.
When using the send fax wizard (i.e select fax as peripheral
to print to)
the send fax wizard screen appears. If I click on the next
button there is
a
long time delay and get error message that fax server could
not retrieve
information. Fax is installed correctly, modem installed
correctly,
appears
to be a communication issue between the send fax wizard and
the address
book
which should load on the next screen. Have several pc's
suffering from
this
issue. One pc has this issue permanently, others have suffer
intermittently.
All systems worked with fax flawlessly until around time SP2
was
available.
Not sure if issue arisen through sp2 installation or if prior
to SP2
through
automatic update.

Has anyone a solution for this issue?

 

[Russ Valentine [MVP-Outlook]]

Of course you don't have to provide me anything.
I only told you what you would need to provide if you wanted someone to help
you. You have provided none of the information that would permit
troubleshooting the problem.
--
Russ Valentine
[MVP-Outlook]

I had been using the Modem with Fax on Machine one for 18 mths I had been
using the modem with Fax on machine 2 for 3 weeks, I don't HAVE to provide
you anything.

easy repro the problem. I click on Fax console, and it takes forever to
load and then fails, telling me that the FAX DRIVER IS MISSING! on BOTH
machines

Provide clear steps to repro the problem. Include whether this modem ever
worked correctly with fax on this machine. Include Event Viewer and exact
error messages.
--
Russ Valentine
[MVP-Outlook]

because the modem works fine on other PC's and have problems wether this
modem or others connected or not.
And the reason you know that is...?
--
Russ Valentine
[MVP-Outlook]
using latest drivers, it isn't a problem with the modem.
Is your modem on the Windows XP HCL list and using the latest
drivers?
--
Russ Valentine
[MVP-Outlook]
the first PC, it had been installed before installion of SP2 it had
regularly worked well before the installation, had earlier much
earlier dealt with the problem with Norton, the problems started
shortly after SP2 installed with niggly problems and then the driver
missing put an end to any possibility of using it.

Second PC installed after SP2 (the PC was received with SP2 already
installed.) had problems installing fax, but eventually managed too,
worked for just over 3 weeks, then yesterday when a fax failed to be
received for the second time I went to check why, opened the Fax
console and started coming up with the same driver error as initial
PC, even after restarting still the same, I don't want to try to
uninstall again in case same thing happens as with the other

Norton products routinely disable Windows XP Fax.
--
Russ Valentine
[MVP-Outlook]
Ok well I have simular happening (problems with fax console
earlier but this is the current situation closing down and
restarting fax or reinstalling had always fixed before), it has
occurred on 2 PC's one is a pent 4 2.4 GHz 256k ram
running office xp, on XP SP2, using Norton internet security, the
error is when I try to open fax console it tells me the fax
printer driver is missing, I tried uninstalling and reinstalling
the only problem was on this PC it wouldn't uninstall, the fax
printer has been listed as deleting for a few weeks
I use a sprint panther 56k dialup modem, installed as a standard
56k modem plug and play.

The other PC is pretty much the same except has 512k ram using
office 2003, trend AV/firewall they are both networked, I just
hooked the modem to the other PC when the fax did the dandy I have
not even dared to try to uninstall it on this PC until I find a
fix for this problem. I have got my printer set to auto answer any
fax calls now until it is resolved although I prefer to be able to
save or email my faxes from the fax console as it is much quicker
than scanning.

Could you each list more clearly the sequence of events here?
Include whether fax was installed before or after SP2. If before,
did it work consistently before SP2? What firewalls are in place?
Did the installation of SP2 start the problem?
--
Russ Valentine
[MVP-Outlook]
message
Same problem here. I have uninstalled and re-installed fax
service and it
didn't do any good. I also have SP2 on XP, Word, and Ad-aware.

I sure wish someone would figure out what is causing this
problem.

:

I have the same problem. The fax service just goes away
mysteriously
sometimes. The only fix I can find is to uninstall and
reinstall fax
services from the windows components which is a major pain.
When I
reinstall it works fine for a while and then within a few days,
I start
getting error messages when I try to fax or access the fax
console, like
"all fax printers are inaccessable." I have SP2 on XP and
using MS Word. I
also am running Ad-aware and Spybot and wonder if one of those
applications
may be some how causing the problem.

Laurie

message
Windows XP SP2 and office 2000.
When using the send fax wizard (i.e select fax as peripheral
to print to)
the send fax wizard screen appears. If I click on the next
button there is
a
long time delay and get error message that fax server could
not retrieve
information. Fax is installed correctly, modem installed
correctly,
appears
to be a communication issue between the send fax wizard and
the address
book
which should load on the next screen. Have several pc's
suffering from
this
issue. One pc has this issue permanently, others have suffer
intermittently.
All systems worked with fax flawlessly until around time SP2
was
available.
Not sure if issue arisen through sp2 installation or if prior
to SP2
through
automatic update.

Has anyone a solution for this issue?

 

[Glow]

Troubleshoot the problem? Russ your not troubleshooting anything your fiddle
farting around doing nothing but wasting my time, trying to blame anything
from third party software to hardware when it is an obvious software issue
which BTW I have already fixed, without your help.

Next time I suggest Russ before you respond to peoples post's asking
questions which they have already answered, and questioning hardware
compatibility of a user who has been successfully utilising a service for a
prolonged period of time, that YOU ACTUALLY READ THE POST YOU ARE RESPONDING
TO, rather than wasting their time by asking questions which have already
been answered and making yourself look like nothing other than a complete
TWIT!

Of course you don't have to provide me anything.
I only told you what you would need to provide if you wanted someone to
help you. You have provided none of the information that would permit
troubleshooting the problem.
--
Russ Valentine
[MVP-Outlook]

I had been using the Modem with Fax on Machine one for 18 mths I had been
using the modem with Fax on machine 2 for 3 weeks, I don't HAVE to provide
you anything.

easy repro the problem. I click on Fax console, and it takes forever to
load and then fails, telling me that the FAX DRIVER IS MISSING! on BOTH
machines

Provide clear steps to repro the problem. Include whether this modem
ever worked correctly with fax on this machine. Include Event Viewer and
exact error messages.
--
Russ Valentine
[MVP-Outlook]
because the modem works fine on other PC's and have problems wether
this modem or others connected or not.
And the reason you know that is...?
--
Russ Valentine
[MVP-Outlook]
using latest drivers, it isn't a problem with the modem.
Is your modem on the Windows XP HCL list and using the latest
drivers?
--
Russ Valentine
[MVP-Outlook]
the first PC, it had been installed before installion of SP2 it had
regularly worked well before the installation, had earlier much
earlier dealt with the problem with Norton, the problems started
shortly after SP2 installed with niggly problems and then the
driver missing put an end to any possibility of using it.

Second PC installed after SP2 (the PC was received with SP2 already
installed.) had problems installing fax, but eventually managed
too, worked for just over 3 weeks, then yesterday when a fax failed
to be received for the second time I went to check why, opened the
Fax console and started coming up with the same driver error as
initial PC, even after restarting still the same, I don't want to
try to uninstall again in case same thing happens as with the other

Norton products routinely disable Windows XP Fax.
--
Russ Valentine
[MVP-Outlook]
Ok well I have simular happening (problems with fax console
earlier but this is the current situation closing down and
restarting fax or reinstalling had always fixed before), it has
occurred on 2 PC's one is a pent 4 2.4 GHz 256k ram
running office xp, on XP SP2, using Norton internet security,
the error is when I try to open fax console it tells me the fax
printer driver is missing, I tried uninstalling and reinstalling
the only problem was on this PC it wouldn't uninstall, the fax
printer has been listed as deleting for a few weeks
I use a sprint panther 56k dialup modem, installed as a standard
56k modem plug and play.

The other PC is pretty much the same except has 512k ram using
office 2003, trend AV/firewall they are both networked, I just
hooked the modem to the other PC when the fax did the dandy I
have not even dared to try to uninstall it on this PC until I
find a fix for this problem. I have got my printer set to auto
answer any fax calls now until it is resolved although I prefer
to be able to save or email my faxes from the fax console as it
is much quicker than scanning.

message Could you each list more clearly the sequence of events here?
Include whether fax was installed before or after SP2. If
before, did it work consistently before SP2? What firewalls are
in place? Did the installation of SP2 start the problem?
--
Russ Valentine
[MVP-Outlook]
message
Same problem here. I have uninstalled and re-installed fax
service and it
didn't do any good. I also have SP2 on XP, Word, and Ad-aware.

I sure wish someone would figure out what is causing this
problem.

:

I have the same problem. The fax service just goes away
mysteriously
sometimes. The only fix I can find is to uninstall and
reinstall fax
services from the windows components which is a major pain.
When I
reinstall it works fine for a while and then within a few
days, I start
getting error messages when I try to fax or access the fax
console, like
"all fax printers are inaccessable." I have SP2 on XP and
using MS Word. I
also am running Ad-aware and Spybot and wonder if one of those
applications
may be some how causing the problem.

Laurie

message
Windows XP SP2 and office 2000.
When using the send fax wizard (i.e select fax as peripheral
to print to)
the send fax wizard screen appears. If I click on the next
button there is
a
long time delay and get error message that fax server could
not retrieve
information. Fax is installed correctly, modem installed
correctly,
appears
to be a communication issue between the send fax wizard and
the address
book
which should load on the next screen. Have several pc's
suffering from
this
issue. One pc has this issue permanently, others have suffer
intermittently.
All systems worked with fax flawlessly until around time SP2
was
available.
Not sure if issue arisen through sp2 installation or if
prior to SP2
through
automatic update.

Has anyone a solution for this issue?

 

[Russ Valentine [MVP-Outlook]]

Of course I read your posts. At no point did you provide a clear description
of the problem and the steps that lead up to it. You simply described it as
a "simular" problem to the ones posted earlier in the thread. The most
common reason we've seen the fax service suddenly stop working is conflicts
with Norton Internet Security and many other Norton products. The second
most common is incompatibility with many modems. That the service worked
once in no way eliminates modem conflicts.

Now you tell us you've solved the problem yourself but haven't the courtesy
to post what the solution was. I think we know who's time was wasted here.
--
Russ Valentine
[MVP-Outlook]

Troubleshoot the problem? Russ your not troubleshooting anything your
fiddle farting around doing nothing but wasting my time, trying to blame
anything from third party software to hardware when it is an obvious
software issue which BTW I have already fixed, without your help.

Next time I suggest Russ before you respond to peoples post's asking
questions which they have already answered, and questioning hardware
compatibility of a user who has been successfully utilising a service for
a prolonged period of time, that YOU ACTUALLY READ THE POST YOU ARE
RESPONDING TO, rather than wasting their time by asking questions which
have already been answered and making yourself look like nothing other
than a complete TWIT!

Of course you don't have to provide me anything.
I only told you what you would need to provide if you wanted someone to
help you. You have provided none of the information that would permit
troubleshooting the problem.
--
Russ Valentine
[MVP-Outlook]

I had been using the Modem with Fax on Machine one for 18 mths I had been
using the modem with Fax on machine 2 for 3 weeks, I don't HAVE to
provide you anything.

easy repro the problem. I click on Fax console, and it takes forever to
load and then fails, telling me that the FAX DRIVER IS MISSING! on BOTH
machines
Provide clear steps to repro the problem. Include whether this modem
ever worked correctly with fax on this machine. Include Event Viewer
and exact error messages.
--
Russ Valentine
[MVP-Outlook]
because the modem works fine on other PC's and have problems wether
this modem or others connected or not.
And the reason you know that is...?
--
Russ Valentine
[MVP-Outlook]
using latest drivers, it isn't a problem with the modem.
Is your modem on the Windows XP HCL list and using the latest
drivers?
--
Russ Valentine
[MVP-Outlook]
the first PC, it had been installed before installion of SP2 it
had regularly worked well before the installation, had earlier
much earlier dealt with the problem with Norton, the problems
started shortly after SP2 installed with niggly problems and then
the driver missing put an end to any possibility of using it.

Second PC installed after SP2 (the PC was received with SP2
already installed.) had problems installing fax, but eventually
managed too, worked for just over 3 weeks, then yesterday when a
fax failed to be received for the second time I went to check why,
opened the Fax console and started coming up with the same driver
error as initial PC, even after restarting still the same, I don't
want to try to uninstall again in case same thing happens as with
the other

Norton products routinely disable Windows XP Fax.
--
Russ Valentine
[MVP-Outlook]
Ok well I have simular happening (problems with fax console
earlier but this is the current situation closing down and
restarting fax or reinstalling had always fixed before), it has
occurred on 2 PC's one is a pent 4 2.4 GHz 256k ram
running office xp, on XP SP2, using Norton internet security,
the error is when I try to open fax console it tells me the fax
printer driver is missing, I tried uninstalling and reinstalling
the only problem was on this PC it wouldn't uninstall, the fax
printer has been listed as deleting for a few weeks
I use a sprint panther 56k dialup modem, installed as a standard
56k modem plug and play.

The other PC is pretty much the same except has 512k ram using
office 2003, trend AV/firewall they are both networked, I just
hooked the modem to the other PC when the fax did the dandy I
have not even dared to try to uninstall it on this PC until I
find a fix for this problem. I have got my printer set to auto
answer any fax calls now until it is resolved although I prefer
to be able to save or email my faxes from the fax console as it
is much quicker than scanning.

message Could you each list more clearly the sequence of events here?
Include whether fax was installed before or after SP2. If
before, did it work consistently before SP2? What firewalls are
in place? Did the installation of SP2 start the problem?
--
Russ Valentine
[MVP-Outlook]
message
Same problem here. I have uninstalled and re-installed fax
service and it
didn't do any good. I also have SP2 on XP, Word, and
Ad-aware.

I sure wish someone would figure out what is causing this
problem.

:

I have the same problem. The fax service just goes away
mysteriously
sometimes. The only fix I can find is to uninstall and
reinstall fax
services from the windows components which is a major pain.
When I
reinstall it works fine for a while and then within a few
days, I start
getting error messages when I try to fax or access the fax
console, like
"all fax printers are inaccessable." I have SP2 on XP and
using MS Word. I
also am running Ad-aware and Spybot and wonder if one of
those applications
may be some how causing the problem.

Laurie

message
Windows XP SP2 and office 2000.
When using the send fax wizard (i.e select fax as
peripheral to print to)
the send fax wizard screen appears. If I click on the next
button there is
a
long time delay and get error message that fax server could
not retrieve
information. Fax is installed correctly, modem installed
correctly,
appears
to be a communication issue between the send fax wizard and
the address
book
which should load on the next screen. Have several pc's
suffering from
this
issue. One pc has this issue permanently, others have
suffer
intermittently.
All systems worked with fax flawlessly until around time
SP2 was
available.
Not sure if issue arisen through sp2 installation or if
prior to SP2
through
automatic update.

Has anyone a solution for this issue?

 

[Glow]

Norton causes the Fax monitor to fail to open, how is that anything related
to a fax driver missing?

I told you what's happening, if you don't understand then it just goes to
show that you truly are a complete twit doesn't it.

LOL I never stated it has worked just once, I actually stated the opposite
but if you had actually read the posts you would have realised that,
similarly with you demanding that I tell you which firewalls are used on
each, 3 TIMES I gave you that info.

fix it your god damn selves you don't have the decency to show any manners
at all, you don't even have the decency to show someone the courtesy of
reading their posts.

Of course I read your posts. At no point did you provide a clear
description of the problem and the steps that lead up to it. You simply
described it as a "simular" problem to the ones posted earlier in the
thread. The most common reason we've seen the fax service suddenly stop
working is conflicts with Norton Internet Security and many other Norton
products. The second most common is incompatibility with many modems. That
the service worked once in no way eliminates modem conflicts.

Now you tell us you've solved the problem yourself but haven't the
courtesy to post what the solution was. I think we know who's time was
wasted here.
--
Russ Valentine
[MVP-Outlook]

Troubleshoot the problem? Russ your not troubleshooting anything your
fiddle farting around doing nothing but wasting my time, trying to blame
anything from third party software to hardware when it is an obvious
software issue which BTW I have already fixed, without your help.

Next time I suggest Russ before you respond to peoples post's asking
questions which they have already answered, and questioning hardware
compatibility of a user who has been successfully utilising a service for
a prolonged period of time, that YOU ACTUALLY READ THE POST YOU ARE
RESPONDING TO, rather than wasting their time by asking questions which
have already been answered and making yourself look like nothing other
than a complete TWIT!

Of course you don't have to provide me anything.
I only told you what you would need to provide if you wanted someone to
help you. You have provided none of the information that would permit
troubleshooting the problem.
--
Russ Valentine
[MVP-Outlook]
I had been using the Modem with Fax on Machine one for 18 mths I had
been using the modem with Fax on machine 2 for 3 weeks, I don't HAVE to
provide you anything.

easy repro the problem. I click on Fax console, and it takes forever to
load and then fails, telling me that the FAX DRIVER IS MISSING! on BOTH
machines
Provide clear steps to repro the problem. Include whether this modem
ever worked correctly with fax on this machine. Include Event Viewer
and exact error messages.
--
Russ Valentine
[MVP-Outlook]
because the modem works fine on other PC's and have problems wether
this modem or others connected or not.
And the reason you know that is...?
--
Russ Valentine
[MVP-Outlook]
using latest drivers, it isn't a problem with the modem.
Is your modem on the Windows XP HCL list and using the latest
drivers?
--
Russ Valentine
[MVP-Outlook]
the first PC, it had been installed before installion of SP2 it
had regularly worked well before the installation, had earlier
much earlier dealt with the problem with Norton, the problems
started shortly after SP2 installed with niggly problems and then
the driver missing put an end to any possibility of using it.

Second PC installed after SP2 (the PC was received with SP2
already installed.) had problems installing fax, but eventually
managed too, worked for just over 3 weeks, then yesterday when a
fax failed to be received for the second time I went to check
why, opened the Fax console and started coming up with the same
driver error as initial PC, even after restarting still the same,
I don't want to try to uninstall again in case same thing happens
as with the other

message Norton products routinely disable Windows XP Fax.
--
Russ Valentine
[MVP-Outlook]
Ok well I have simular happening (problems with fax console
earlier but this is the current situation closing down and
restarting fax or reinstalling had always fixed before), it has
occurred on 2 PC's one is a pent 4 2.4 GHz 256k ram
running office xp, on XP SP2, using Norton internet security,
the error is when I try to open fax console it tells me the fax
printer driver is missing, I tried uninstalling and
reinstalling the only problem was on this PC it wouldn't
uninstall, the fax printer has been listed as deleting for a
few weeks
I use a sprint panther 56k dialup modem, installed as a
standard 56k modem plug and play.

The other PC is pretty much the same except has 512k ram using
office 2003, trend AV/firewall they are both networked, I just
hooked the modem to the other PC when the fax did the dandy I
have not even dared to try to uninstall it on this PC until I
find a fix for this problem. I have got my printer set to auto
answer any fax calls now until it is resolved although I prefer
to be able to save or email my faxes from the fax console as it
is much quicker than scanning.

message Could you each list more clearly the sequence of events here?
Include whether fax was installed before or after SP2. If
before, did it work consistently before SP2? What firewalls
are in place? Did the installation of SP2 start the problem?
--
Russ Valentine
[MVP-Outlook]
message
Same problem here. I have uninstalled and re-installed fax
service and it
didn't do any good. I also have SP2 on XP, Word, and
Ad-aware.

I sure wish someone would figure out what is causing this
problem.

:

I have the same problem. The fax service just goes away
mysteriously
sometimes. The only fix I can find is to uninstall and
reinstall fax
services from the windows components which is a major pain.
When I
reinstall it works fine for a while and then within a few
days, I start
getting error messages when I try to fax or access the fax
console, like
"all fax printers are inaccessable." I have SP2 on XP and
using MS Word. I
also am running Ad-aware and Spybot and wonder if one of
those applications
may be some how causing the problem.

Laurie

message
Windows XP SP2 and office 2000.
When using the send fax wizard (i.e select fax as
peripheral to print to)
the send fax wizard screen appears. If I click on the next
button there is
a
long time delay and get error message that fax server
could not retrieve
information. Fax is installed correctly, modem installed
correctly,
appears
to be a communication issue between the send fax wizard
and the address
book
which should load on the next screen. Have several pc's
suffering from
this
issue. One pc has this issue permanently, others have
suffer
intermittently.
All systems worked with fax flawlessly until around time
SP2 was
available.
Not sure if issue arisen through sp2 installation or if
prior to SP2
through
automatic update.

Has anyone a solution for this issue?