HELP: XP Fax. Sending faxes problem.

[Guest]

I am trying to send faxes. On every attempt the "Welcome to the Send Fax
Wizard"
box appears, stating, "to fax a document, create or open it in a windows
based
application, and print to a fax printer". This occurs regardless of the fax
methods
i choose. All configurations have been checked and are OK.

Problem: When i press "next", another box appears titled. "SEND FAX WIZARD".
stating "fax server information cannot be retrieved. The fax wizard will
close now".

I have looked through other discussion postings and have not found anything
similar, although, i have suspition that Nortan anti virus may have something
to do with it, as this began to occur when Norton posted the following
message:

Details: Rule "Default Block Netspy Trojan Horse" blocked communication.
Local address: All local network adaptors (1024).
Process name is "C:\WINDOWS\system32\fxclnt.exe".

Question: What to do? How to do it?

I have tried re-installation. No good!
I have tried system restore. No good!

Please reply.

Regards: Remi

 

[Russ Valentine [MVP-Outlook]]

Has fax ever worked in this installation? The two most common causes for
this error:
1. The presence of any Norton product on your partition. Disable them all
and see if fax works.
2. Updating an older version of Windows XP to SP2 before trying to install
the fax service appear to be encountering a problem installing the fax
service. In these cases there is no error message during the installation
(distinguishing this from the very common problem where the installation
routine states it cannot find the necessary files). The installation appears
to proceed without error, but when it is over there is no fax printer
apparent and any attempt to send a fax results in the error message "Fax
server information cannot be retrieved. The Fax Wizard will now close." This
problem appears to occur because the security data base is corrupted as
documented here:
http://support.microsoft.com/kb/884018/EN-US/

 

[Guest]

In reply: Yes, fax has worked and still does work when recieving faxes, and
sending via items previously created and stored in outbox, all of which are
now sent. Problem is i cannot create any further faxes to send by any method
or
application as "Welcome to the Send Fax Wizard" box always appears and when
attempting to use wizard "fax server information cannot be retrieved" message
always appears.

I have uninstalled Norton product and there is no change.
Fax was installed a couple of weeks ago. One year after XP product purchase
June 2005.

Has fax ever worked in this installation? The two most common causes for
this error:
1. The presence of any Norton product on your partition. Disable them all
and see if fax works.
2. Updating an older version of Windows XP to SP2 before trying to install
the fax service appear to be encountering a problem installing the fax
service. In these cases there is no error message during the installation
(distinguishing this from the very common problem where the installation
routine states it cannot find the necessary files). The installation appears
to proceed without error, but when it is over there is no fax printer
apparent and any attempt to send a fax results in the error message "Fax
server information cannot be retrieved. The Fax Wizard will now close." This
problem appears to occur because the security data base is corrupted as
documented here:
http://support.microsoft.com/kb/884018/EN-US/

--
Russ Valentine
[MVP-Outlook]

I am trying to send faxes. On every attempt the "Welcome to the Send Fax
Wizard"
box appears, stating, "to fax a document, create or open it in a windows
based
application, and print to a fax printer". This occurs regardless of the
fax
methods
i choose. All configurations have been checked and are OK.

Problem: When i press "next", another box appears titled. "SEND FAX
WIZARD".
stating "fax server information cannot be retrieved. The fax wizard will
close now".

I have looked through other discussion postings and have not found
anything
similar, although, i have suspition that Nortan anti virus may have
something
to do with it, as this began to occur when Norton posted the following
message:

Details: Rule "Default Block Netspy Trojan Horse" blocked communication.
Local address: All local network adaptors (1024).
Process name is "C:\WINDOWS\system32\fxclnt.exe".

Question: What to do? How to do it?

I have tried re-installation. No good!
I have tried system restore. No good!

Please reply.

Regards: Remi

 

[Russ Valentine [MVP-Outlook]]

What is the status of the fax service?
--
Russ Valentine
[MVP-Outlook]

In reply: Yes, fax has worked and still does work when recieving faxes,
and
sending via items previously created and stored in outbox, all of which
are
now sent. Problem is i cannot create any further faxes to send by any
method
or
application as "Welcome to the Send Fax Wizard" box always appears and
when
attempting to use wizard "fax server information cannot be retrieved"
message
always appears.

I have uninstalled Norton product and there is no change.
Fax was installed a couple of weeks ago. One year after XP product
purchase
June 2005.

Has fax ever worked in this installation? The two most common causes for
this error:
1. The presence of any Norton product on your partition. Disable them all
and see if fax works.
2. Updating an older version of Windows XP to SP2 before trying to
install
the fax service appear to be encountering a problem installing the fax
service. In these cases there is no error message during the installation
(distinguishing this from the very common problem where the installation
routine states it cannot find the necessary files). The installation
appears
to proceed without error, but when it is over there is no fax printer
apparent and any attempt to send a fax results in the error message "Fax
server information cannot be retrieved. The Fax Wizard will now close."
This
problem appears to occur because the security data base is corrupted as
documented here:
http://support.microsoft.com/kb/884018/EN-US/

--
Russ Valentine
[MVP-Outlook]

I am trying to send faxes. On every attempt the "Welcome to the Send Fax
Wizard"
box appears, stating, "to fax a document, create or open it in a
windows
based
application, and print to a fax printer". This occurs regardless of the
fax
methods
i choose. All configurations have been checked and are OK.

Problem: When i press "next", another box appears titled. "SEND FAX
WIZARD".
stating "fax server information cannot be retrieved. The fax wizard
will
close now".

I have looked through other discussion postings and have not found
anything
similar, although, i have suspition that Nortan anti virus may have
something
to do with it, as this began to occur when Norton posted the following
message:

Details: Rule "Default Block Netspy Trojan Horse" blocked
communication.
Local address: All local network adaptors (1024).
Process name is "C:\WINDOWS\system32\fxclnt.exe".

Question: What to do? How to do it?

I have tried re-installation. No good!
I have tried system restore. No good!

Please reply.

Regards: Remi

 

[Guest]

I don't know what you mean by fax service. It operates via internal modem and
phone line.

What is the status of the fax service?
--
Russ Valentine
[MVP-Outlook]

In reply: Yes, fax has worked and still does work when recieving faxes,
and
sending via items previously created and stored in outbox, all of which
are
now sent. Problem is i cannot create any further faxes to send by any
method
or
application as "Welcome to the Send Fax Wizard" box always appears and
when
attempting to use wizard "fax server information cannot be retrieved"
message
always appears.

I have uninstalled Norton product and there is no change.
Fax was installed a couple of weeks ago. One year after XP product
purchase
June 2005.

Has fax ever worked in this installation? The two most common causes for
this error:
1. The presence of any Norton product on your partition. Disable them all
and see if fax works.
2. Updating an older version of Windows XP to SP2 before trying to
install
the fax service appear to be encountering a problem installing the fax
service. In these cases there is no error message during the installation
(distinguishing this from the very common problem where the installation
routine states it cannot find the necessary files). The installation
appears
to proceed without error, but when it is over there is no fax printer
apparent and any attempt to send a fax results in the error message "Fax
server information cannot be retrieved. The Fax Wizard will now close."
This
problem appears to occur because the security data base is corrupted as
documented here:
http://support.microsoft.com/kb/884018/EN-US/

--
Russ Valentine
[MVP-Outlook]
I am trying to send faxes. On every attempt the "Welcome to the Send Fax
Wizard"
box appears, stating, "to fax a document, create or open it in a
windows
based
application, and print to a fax printer". This occurs regardless of the
fax
methods
i choose. All configurations have been checked and are OK.

Problem: When i press "next", another box appears titled. "SEND FAX
WIZARD".
stating "fax server information cannot be retrieved. The fax wizard
will
close now".

I have looked through other discussion postings and have not found
anything
similar, although, i have suspition that Nortan anti virus may have
something
to do with it, as this began to occur when Norton posted the following
message:

Details: Rule "Default Block Netspy Trojan Horse" blocked
communication.
Local address: All local network adaptors (1024).
Process name is "C:\WINDOWS\system32\fxclnt.exe".

Question: What to do? How to do it?

I have tried re-installation. No good!
I have tried system restore. No good!

Please reply.

Regards: Remi

 

[Russ Valentine [MVP-Outlook]]

Control Panel > Administrative Tools > Services.
Examine the status of the Fax Service.
--
Russ Valentine
[MVP-Outlook]

I don't know what you mean by fax service. It operates via internal modem
and
phone line.

What is the status of the fax service?
--
Russ Valentine
[MVP-Outlook]

In reply: Yes, fax has worked and still does work when recieving faxes,
and
sending via items previously created and stored in outbox, all of which
are
now sent. Problem is i cannot create any further faxes to send by any
method
or
application as "Welcome to the Send Fax Wizard" box always appears and
when
attempting to use wizard "fax server information cannot be retrieved"
message
always appears.

I have uninstalled Norton product and there is no change.
Fax was installed a couple of weeks ago. One year after XP product
purchase
June 2005.


:

Has fax ever worked in this installation? The two most common causes
for
this error:
1. The presence of any Norton product on your partition. Disable them
all
and see if fax works.
2. Updating an older version of Windows XP to SP2 before trying to
install
the fax service appear to be encountering a problem installing the fax
service. In these cases there is no error message during the
installation
(distinguishing this from the very common problem where the
installation
routine states it cannot find the necessary files). The installation
appears
to proceed without error, but when it is over there is no fax printer
apparent and any attempt to send a fax results in the error message
"Fax
server information cannot be retrieved. The Fax Wizard will now
close."
This
problem appears to occur because the security data base is corrupted
as
documented here:
http://support.microsoft.com/kb/884018/EN-US/

--
Russ Valentine
[MVP-Outlook]
I am trying to send faxes. On every attempt the "Welcome to the Send
Fax
Wizard"
box appears, stating, "to fax a document, create or open it in a
windows
based
application, and print to a fax printer". This occurs regardless of
the
fax
methods
i choose. All configurations have been checked and are OK.

Problem: When i press "next", another box appears titled. "SEND FAX
WIZARD".
stating "fax server information cannot be retrieved. The fax wizard
will
close now".

I have looked through other discussion postings and have not found
anything
similar, although, i have suspition that Nortan anti virus may have
something
to do with it, as this began to occur when Norton posted the
following
message:

Details: Rule "Default Block Netspy Trojan Horse" blocked
communication.
Local address: All local network adaptors (1024).
Process name is "C:\WINDOWS\system32\fxclnt.exe".

Question: What to do? How to do it?

I have tried re-installation. No good!
I have tried system restore. No good!

Please reply.

Regards: Remi

 

[Guest]

Fax service status: Control Panel > Admin' Tools > Services. Is as follows:
Fax status: Started.
Start Up Type: Automatic.
Log On As: Local System.

Control Panel > Administrative Tools > Services.
Examine the status of the Fax Service.
--
Russ Valentine
[MVP-Outlook]

I don't know what you mean by fax service. It operates via internal modem
and
phone line.

What is the status of the fax service?
--
Russ Valentine
[MVP-Outlook]
In reply: Yes, fax has worked and still does work when recieving faxes,
and
sending via items previously created and stored in outbox, all of which
are
now sent. Problem is i cannot create any further faxes to send by any
method
or
application as "Welcome to the Send Fax Wizard" box always appears and
when
attempting to use wizard "fax server information cannot be retrieved"
message
always appears.

I have uninstalled Norton product and there is no change.
Fax was installed a couple of weeks ago. One year after XP product
purchase
June 2005.


:

Has fax ever worked in this installation? The two most common causes
for
this error:
1. The presence of any Norton product on your partition. Disable them
all
and see if fax works.
2. Updating an older version of Windows XP to SP2 before trying to
install
the fax service appear to be encountering a problem installing the fax
service. In these cases there is no error message during the
installation
(distinguishing this from the very common problem where the
installation
routine states it cannot find the necessary files). The installation
appears
to proceed without error, but when it is over there is no fax printer
apparent and any attempt to send a fax results in the error message
"Fax
server information cannot be retrieved. The Fax Wizard will now
close."
This
problem appears to occur because the security data base is corrupted
as
documented here:
http://support.microsoft.com/kb/884018/EN-US/

--
Russ Valentine
[MVP-Outlook]
I am trying to send faxes. On every attempt the "Welcome to the Send
Fax
Wizard"
box appears, stating, "to fax a document, create or open it in a
windows
based
application, and print to a fax printer". This occurs regardless of
the
fax
methods
i choose. All configurations have been checked and are OK.

Problem: When i press "next", another box appears titled. "SEND FAX
WIZARD".
stating "fax server information cannot be retrieved. The fax wizard
will
close now".

I have looked through other discussion postings and have not found
anything
similar, although, i have suspition that Nortan anti virus may have
something
to do with it, as this began to occur when Norton posted the
following
message:

Details: Rule "Default Block Netspy Trojan Horse" blocked
communication.
Local address: All local network adaptors (1024).
Process name is "C:\WINDOWS\system32\fxclnt.exe".

Question: What to do? How to do it?

I have tried re-installation. No good!
I have tried system restore. No good!

Please reply.

Regards: Remi

 

[Russ Valentine [MVP-Outlook]]

No idea then. Sorry. Looks like one of the many Windows XP Fax problems that
cannot be resolved. Happy to let anyone else try.
--
Russ Valentine
[MVP-Outlook]

Fax service status: Control Panel > Admin' Tools > Services. Is as
follows:
Fax status: Started.
Start Up Type: Automatic.
Log On As: Local System.

Control Panel > Administrative Tools > Services.
Examine the status of the Fax Service.
--
Russ Valentine
[MVP-Outlook]

I don't know what you mean by fax service. It operates via internal
modem
and
phone line.

:

What is the status of the fax service?
--
Russ Valentine
[MVP-Outlook]
In reply: Yes, fax has worked and still does work when recieving
faxes,
and
sending via items previously created and stored in outbox, all of
which
are
now sent. Problem is i cannot create any further faxes to send by
any
method
or
application as "Welcome to the Send Fax Wizard" box always appears
and
when
attempting to use wizard "fax server information cannot be
retrieved"
message
always appears.

I have uninstalled Norton product and there is no change.
Fax was installed a couple of weeks ago. One year after XP product
purchase
June 2005.


:

Has fax ever worked in this installation? The two most common
causes
for
this error:
1. The presence of any Norton product on your partition. Disable
them
all
and see if fax works.
2. Updating an older version of Windows XP to SP2 before trying to
install
the fax service appear to be encountering a problem installing the
fax
service. In these cases there is no error message during the
installation
(distinguishing this from the very common problem where the
installation
routine states it cannot find the necessary files). The
installation
appears
to proceed without error, but when it is over there is no fax
printer
apparent and any attempt to send a fax results in the error message
"Fax
server information cannot be retrieved. The Fax Wizard will now
close."
This
problem appears to occur because the security data base is
corrupted
as
documented here:
http://support.microsoft.com/kb/884018/EN-US/

--
Russ Valentine
[MVP-Outlook]
I am trying to send faxes. On every attempt the "Welcome to the
Send
Fax
Wizard"
box appears, stating, "to fax a document, create or open it in a
windows
based
application, and print to a fax printer". This occurs regardless
of
the
fax
methods
i choose. All configurations have been checked and are OK.

Problem: When i press "next", another box appears titled. "SEND
FAX
WIZARD".
stating "fax server information cannot be retrieved. The fax
wizard
will
close now".

I have looked through other discussion postings and have not
found
anything
similar, although, i have suspition that Nortan anti virus may
have
something
to do with it, as this began to occur when Norton posted the
following
message:

Details: Rule "Default Block Netspy Trojan Horse" blocked
communication.
Local address: All local network adaptors (1024).
Process name is "C:\WINDOWS\system32\fxclnt.exe".

Question: What to do? How to do it?

I have tried re-installation. No good!
I have tried system restore. No good!

Please reply.

Regards: Remi

 

[Guest]

Thanks for trying.

No idea then. Sorry. Looks like one of the many Windows XP Fax problems that
cannot be resolved. Happy to let anyone else try.
--
Russ Valentine
[MVP-Outlook]

Fax service status: Control Panel > Admin' Tools > Services. Is as
follows:
Fax status: Started.
Start Up Type: Automatic.
Log On As: Local System.

Control Panel > Administrative Tools > Services.
Examine the status of the Fax Service.
--
Russ Valentine
[MVP-Outlook]
I don't know what you mean by fax service. It operates via internal
modem
and
phone line.

:

What is the status of the fax service?
--
Russ Valentine
[MVP-Outlook]
In reply: Yes, fax has worked and still does work when recieving
faxes,
and
sending via items previously created and stored in outbox, all of
which
are
now sent. Problem is i cannot create any further faxes to send by
any
method
or
application as "Welcome to the Send Fax Wizard" box always appears
and
when
attempting to use wizard "fax server information cannot be
retrieved"
message
always appears.

I have uninstalled Norton product and there is no change.
Fax was installed a couple of weeks ago. One year after XP product
purchase
June 2005.


:

Has fax ever worked in this installation? The two most common
causes
for
this error:
1. The presence of any Norton product on your partition. Disable
them
all
and see if fax works.
2. Updating an older version of Windows XP to SP2 before trying to
install
the fax service appear to be encountering a problem installing the
fax
service. In these cases there is no error message during the
installation
(distinguishing this from the very common problem where the
installation
routine states it cannot find the necessary files). The
installation
appears
to proceed without error, but when it is over there is no fax
printer
apparent and any attempt to send a fax results in the error message
"Fax
server information cannot be retrieved. The Fax Wizard will now
close."
This
problem appears to occur because the security data base is
corrupted
as
documented here:
http://support.microsoft.com/kb/884018/EN-US/

--
Russ Valentine
[MVP-Outlook]
I am trying to send faxes. On every attempt the "Welcome to the
Send
Fax
Wizard"
box appears, stating, "to fax a document, create or open it in a
windows
based
application, and print to a fax printer". This occurs regardless
of
the
fax
methods
i choose. All configurations have been checked and are OK.

Problem: When i press "next", another box appears titled. "SEND
FAX
WIZARD".
stating "fax server information cannot be retrieved. The fax
wizard
will
close now".

I have looked through other discussion postings and have not
found
anything
similar, although, i have suspition that Nortan anti virus may
have
something
to do with it, as this began to occur when Norton posted the
following
message:

Details: Rule "Default Block Netspy Trojan Horse" blocked
communication.
Local address: All local network adaptors (1024).
Process name is "C:\WINDOWS\system32\fxclnt.exe".

Question: What to do? How to do it?

I have tried re-installation. No good!
I have tried system restore. No good!

Please reply.

Regards: Remi