Faxing on Windows XP Professional ??


C

CurtFAX

I have Windows XP Professional. I used to be able to send faxes with no
problem with my Windows FAX software. However, now I can't send a FAX. When
I attempt to send a FAX, a "Modem Event Monitor" box appears, stating that
"The Phone Line is in use." However, my land line is not in use. When the
FAX number is dialed by my modem, the message that I get is: "The call is
unanswered." Yet when I call the FAX number directly from my land line, the
call is answered and I can hear the FAX tone. What can I do that will allow
me to send FAXes from my PC again?
 
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R

Russ Valentine [MVP-Outlook]

No way even to hazard a guess until you tell us what changed between "used
to" and "now I can't." You were there we weren't. The software doesn't just
do this all on its own.
 
L

Lem

CurtFAX said:
I have Windows XP Professional. I used to be able to send faxes with no
problem with my Windows FAX software. However, now I can't send a FAX. When
I attempt to send a FAX, a "Modem Event Monitor" box appears, stating that
"The Phone Line is in use." However, my land line is not in use. When the
FAX number is dialed by my modem, the message that I get is: "The call is
unanswered." Yet when I call the FAX number directly from my land line, the
call is answered and I can hear the FAX tone. What can I do that will allow
me to send FAXes from my PC again?

How, exactly, is the modem connected to the phone line? How is this
different from when you used to be able to send faxes?
 
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C

Chuck

Does your fax modem have a monitor speaker that can be set to give you an
audible dial tone and the dial out tones?
Usually adding M1 to a modem command string enables this feature if the
modem has it. I.E. on some modems AT M1. AT is the command string preface,
and M1 the command
That aside, the symptom you describe may indicate a bad modem or a bad
connection to the phone line. Some modems use a small reed switch
internally, and it may be damaged by transients on the phone line. (I've had
two USR "hardware" modems damaged by line transients.) If the modem has two
phone jacks, the Phone "line" may be plugged into the wrong one. There is a
lot of difference in this area, as some modems have one jack, others have
two. In addition, those with two jacks may have them "hardwired" together,,
or disconnect one when the modem goes "off hook".
 

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