Need help with faxing problem...

[Dan Brimley]

Faxing no longer works. I have a MS Small Business Server 2003 with 2
modems for faxing. The fax "printer" is shared in Active Directory and all
XP or W2K clients have the fax printer installed. This has worked
flawlessly until about 2 weeks ago and I cannot seem to find what changed to
make it stop working.

When clients try to send a fax, it opens the "Welcome to the Send Fax
Wizard" window. When you click Next you get a Send Fax Wizard error message
that says "Fax server information cannot be retrieved. The fax wizard will
close now."

If I open the Fax Console on a client, the status bar at the bottom of the
window says All fax printers are inaccessible.

If I try to send a fax directly from the server, it works fine.

Incoming faxes work too.

If I reboot the server, it seems to work temporarily....not sure exactly how
long...less than a day though

I keep thinking that permissions or Group Policy are to blame, but I don't
see anything that doesn't look right, as far I know.

Any ieas?

Thanks!

 

[Russ Valentine [MVP-Outlook]]

Tough one. I haven't seen any situations that replicate this scenario.
Can you think of any changes made to these systems such as patches or
service releases that were installed or changes that would affect the logon
credentials?
Have you tried creating a new fax account on one of these clients?
Does the problem seem as likely to occur on a Win2K client as a WinXP?
What is the path statement to the fax server used in these accounts?

 

[Dan Brimley]

I just simply un-shared and re-shared the fax printer. That fixed it. I
wish I would have tried that days ago.

Thanks for your response.