Problem in sending fax

G

Guest

Hello
When I want to send a New Fax with the Send Fax Wizard, by clicking Next at
the1st step, this dialog box appears:
Fax server information cannot be retrieved. The Fax wizard will close now.
And after clicking OK, the wizard closes.
Please help me to resolve this problem.
 
R

Russ Valentine [MVP-Outlook]

Many users who have updated an older version of Windows XP to SP2 before
they try to install the fax service appear to be encountering a problem
installing the fax service. In these cases there is no error message during
the installation (distinguishing this from the very common problem where the
installation routine states it cannot find the necessary files). The
installation appears to proceed without error, but when it is over there is
no fax printer apparent and any attempt to send a fax results in the error
message "Fax server information cannot be retrieved. The Fax Wizard will now
close." This problem appears to occur because the security data base is
corrupted as documented here:
http://support.microsoft.com/kb/884018/EN-US/
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Similar Threads

HELP: XP Fax. Sending faxes problem. 8
Need help with faxing problem... 2
fax server information cannot be retrieved 9
Cannot retireve fax server info 6
XP SP1 - send fax, 'fax server information cannot be retrieved ! 1
Send Fax Wizard never starts with network fax 7
Fax won't send 1
Fax server information cannot be retrieved 5

Top