Hi Lou,
There has been one big problem that has affected everyone. Well not BIG, but
common... It might depend on what operating system you are using and if you
meet the requirements of the program, but if it installed correctly and you
are just looking to update, it should work... I'll put it in order of what to
do. If this is the first time you are updating this program, you will see the
little yellow icon popping up asking you to install...you install, and
reinstall...etc... It's happened to me, but it's easy to fix. Around Feb 25th
posts have some of my old notes back about 15 pages. So whatever page # you
are looking at now, add 14 or 15 to that number and press Go button. For now
here's my to-do list:
1. Use Microsoft Updates to try to obtain the update. If it doesn't work,
continue to step 2.
2. Step 2 is just a proof why the program is not installing. You can skip it
if you wish.
Go to start->settings->control panel
in control panel, open up Administrative Tools
In Admin Tools, open Event Viewer
Look at Applications. If you see error, then there's an extra
step you must perform (you can compare to previous errors on bottom of my
message). To install updates, you must uninstall your current update...Step 3.
3. Go to Start -> Run In the form, copy/paste or type the following
exactly:
Msiexec /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}
Press Ok. A box pop's up asking if you wish to uninstall, PRess Yes.
4. Once the old update is uninstalled...go back to Microsoft Update or the
yellow icon if still there. Download/install the next update for Windows
Defender. It will do it's usual processing... install... And will finish.
The yellow icon should disappear, and that is it. You will have the current
update.
In the future, you might not see the yellow box come up anymore, but it will
still appear in Microsoft Updates. It is the same process. Copy that same
line:
Msiexec /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}
then go to Microsoft Installer and install the update. The current version
doesn't have the uninstall command. But it's beta. A new version should have
it hopefully. If you look in your Event Viewer and find any different errors
than the examples of mine below, let me know.
Jordan
----------------------------------------------------------
error 1 example:
Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 1024
Date: 2/25/2006
Time: 10:33:07 PM
User: NT AUTHORITY\SYSTEM
Computer:
Description:
Product: Windows Defender Signatures - Update
'{EEDD45CB-A2C7-48B4-BFE0-BBC244339E4F}' could not be installed. Error code
1603. Windows Installer can create logs to help troubleshoot issues with
installing software packages. Use the following link for instructions on
turning on logging support:
http://go.microsoft.com/fwlink/?LinkId=23127
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 41 35 43 43 32 41 30 {A5CC2A0
0008: 39 2d 45 39 44 33 2d 34 9-E9D3-4
0010: 39 45 43 2d 39 32 33 44 9EC-923D
0018: 2d 30 33 38 37 34 42 42 -03874BB
0020: 44 34 43 32 43 7d 20 7b D4C2C} {
0028: 45 45 44 44 34 35 43 42 EEDD45CB
0030: 2d 41 32 43 37 2d 34 38 -A2C7-48
0038: 42 34 2d 42 46 45 30 2d B4-BFE0-
0040: 42 42 43 32 34 34 33 33 BBC24433
0048: 39 45 34 46 7d 20 31 36 9E4F} 16
0050: 30 33 03
--------------------------------------------------------------
example error 2:
Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 11729
Date: 2/25/2006
Time: 10:33:07 PM
User: NT AUTHORITY\SYSTEM
Computer:
Description:
Product: Windows Defender Signatures -- Configuration failed.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 41 35 43 43 32 41 30 {A5CC2A0
0008: 39 2d 45 39 44 33 2d 34 9-E9D3-4
0010: 39 45 43 2d 39 32 33 44 9EC-923D
0018: 2d 30 33 38 37 34 42 42 -03874BB
0020: 44 34 43 32 43 7d D4C2C}
