0x8007064c Error


G

Guest

I'm getting this error along with the message that the installation source is
not available when I try to update Windows Defender Beta 2. I tried running
Msiexec /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C} but I receive the same
message. Any suggestions on how to fix the program so it will update?
 
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M

Mike Chan [MSFT]

Try going to WU/MU first to determine if this is a software updating issue
vs a Windows Defender bug...

http://update.microsoft.com/microsoftupdate (and click on express or custom)

If you are able to find the update and install it there, but not though WD,
then you should file a bug =)

--
Mike Chan [MSFT]
Technical Product Manager (Windows Defender)
Microsoft Corporation

This posting is provided "AS IS" with no warranties, and confers no rights.
 
B

Bill Sanderson MVP

Umm - remember this is the public beta--what's the right process for "filing
a bug?"

--

Mike Chan said:
Try going to WU/MU first to determine if this is a software updating issue
vs a Windows Defender bug...

http://update.microsoft.com/microsoftupdate (and click on express or
custom)

If you are able to find the update and install it there, but not though
WD, then you should file a bug =)

--
Mike Chan [MSFT]
Technical Product Manager (Windows Defender)
Microsoft Corporation

This posting is provided "AS IS" with no warranties, and confers no
rights.
--
dttfla said:
I'm getting this error along with the message that the installation
source is
not available when I try to update Windows Defender Beta 2. I tried
running
Msiexec /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C} but I receive the same
message. Any suggestions on how to fix the program so it will update?
 
G

Guest

Microsoft Update shows the definition update as being ready to install but
the file has a 0 kb size. It also shows up as being downloaded and
successfully installed twice today but in fact the program did not update.
Any further thoughts?
--
Dennis


Mike Chan said:
Try going to WU/MU first to determine if this is a software updating issue
vs a Windows Defender bug...

http://update.microsoft.com/microsoftupdate (and click on express or custom)

If you are able to find the update and install it there, but not though WD,
then you should file a bug =)

--
Mike Chan [MSFT]
Technical Product Manager (Windows Defender)
Microsoft Corporation

This posting is provided "AS IS" with no warranties, and confers no rights.
--
dttfla said:
I'm getting this error along with the message that the installation source
is
not available when I try to update Windows Defender Beta 2. I tried
running
Msiexec /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C} but I receive the same
message. Any suggestions on how to fix the program so it will update?
 
F

Frederick

My eventual fix (It may work for you?) for error 0x8007064c. With the help
of these newsgroups and particularly Bill Sanderson I tried every fix and
combination of fixes given without success. I uninstalled/reinstalled
several times (later discovered not the way to do it). Reinstallations
immediately gave me popup error 0x8007064c (WD was unable to complete the
update:0x8007064c. The installation source etc.) - Using RUN Msiexec /x
{A5CC2A09-E9D3-49EC-923D-03874BBD4C2C} always resulted in error about CD
source not found etc.
With a FLASH of brilliance/desperation? remembering my (DOS PATH) days, -
when
I received this error I browsed to the WD Directory and picked up the
AS_Sigs.MSI file and OK'd it. I'm not exactly sure what happened next but I
followed the OK/Yes prompts (I also had automatic updates switched on) WD
repaired itself, the normal popup (checking for updates) appeared and
everything worked as normal.
Regards Frederick
 
G

Guest

While I couldn't get that solution to work I noticed that I had a directory
called Windows Installer Clean Up with a program in the directory called
msicuu.exe that I found at this link
http://support.microsoft.com/kb/290301/en-us I ran that program which gave
me a list of all this software on my machine including an item called Windows
Defender Definition File. I seleced just that file and ran the program. I
then selected the file AS_sigs.msi from the Defender folder and right clicked
it and chose Install. The computer ran for awhile. I then selected Windows
Defender on the Notification Bar and selected the Update option and it
started to run and next thing I know Windows Defender is up to date! Problem
solved.
 
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B

Bill Sanderson MVP

That's a good fix, but it has some side effects that are not immediately
obvious, to do with Office updates.

My order of fixes is: 1) get current via Windows Update Express scan, if
you haven't already.
2) Use the workaround paragraph of KB 915105
3) if that fails with an error message, use the Installer Cleanup utility
exactly the way you did--remove just Windows Defender signatures.
(and, further, for really obstinate cases, try a repair install (start,
control panel, add or remove programs, windows defender, click here for
support info, repair--followed by attempting to plug the definitions in via
a manual download.)

Fortunately steps 1 and 2 take care of most people, with step 3 needed for a
few more, and the rest very seldom.

I notice that another antispyware product is presently getting some bad
publicity in relation to the security of their update process. I'm
reasonably sure that one of the reasons this one is "sticky," is that it is
very carefully planned in terms of security.


--
 
S

Steve Dodson [MSFT]

What he means is - get my (or others on the team, Joe, Mike, etc.) attention
by posting excellent repro steps with a great amount of detail :)

--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.
Bill Sanderson MVP said:
Umm - remember this is the public beta--what's the right process for
"filing a bug?"

--

Mike Chan said:
Try going to WU/MU first to determine if this is a software updating
issue vs a Windows Defender bug...

http://update.microsoft.com/microsoftupdate (and click on express or
custom)

If you are able to find the update and install it there, but not though
WD, then you should file a bug =)

--
Mike Chan [MSFT]
Technical Product Manager (Windows Defender)
Microsoft Corporation

This posting is provided "AS IS" with no warranties, and confers no
rights.
--
dttfla said:
I'm getting this error along with the message that the installation
source is
not available when I try to update Windows Defender Beta 2. I tried
running
Msiexec /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C} but I receive the same
message. Any suggestions on how to fix the program so it will update?
 
S

Steve Dodson [MSFT]

This sounds like a windows update installation issue. Can you check your
c:\windows\windowsupdate.log for clues?

--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.
dttfla said:
Microsoft Update shows the definition update as being ready to install but
the file has a 0 kb size. It also shows up as being downloaded and
successfully installed twice today but in fact the program did not update.
Any further thoughts?
--
Dennis


Mike Chan said:
Try going to WU/MU first to determine if this is a software updating
issue
vs a Windows Defender bug...

http://update.microsoft.com/microsoftupdate (and click on express or
custom)

If you are able to find the update and install it there, but not though
WD,
then you should file a bug =)

--
Mike Chan [MSFT]
Technical Product Manager (Windows Defender)
Microsoft Corporation

This posting is provided "AS IS" with no warranties, and confers no
rights.
--
dttfla said:
I'm getting this error along with the message that the installation
source
is
not available when I try to update Windows Defender Beta 2. I tried
running
Msiexec /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C} but I receive the
same
message. Any suggestions on how to fix the program so it will update?
 
B

Bill Sanderson MVP

That's what we need--thanks!

--

Steve Dodson said:
What he means is - get my (or others on the team, Joe, Mike, etc.)
attention by posting excellent repro steps with a great amount of detail
:)

--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

This posting is provided "AS IS" with no warranties, and confers no
rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.
Bill Sanderson MVP said:
Umm - remember this is the public beta--what's the right process for
"filing a bug?"

--

Mike Chan said:
Try going to WU/MU first to determine if this is a software updating
issue vs a Windows Defender bug...

http://update.microsoft.com/microsoftupdate (and click on express or
custom)

If you are able to find the update and install it there, but not though
WD, then you should file a bug =)

--
Mike Chan [MSFT]
Technical Product Manager (Windows Defender)
Microsoft Corporation

This posting is provided "AS IS" with no warranties, and confers no
rights.
--
I'm getting this error along with the message that the installation
source is
not available when I try to update Windows Defender Beta 2. I tried
running
Msiexec /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C} but I receive the
same
message. Any suggestions on how to fix the program so it will update?
 
T

Tom Emmelot

Hello Steve,

just a minute ago i want to try some commands with mpcmdrun.exe,
i got a error that it was no command, so i lookt in to the directory of
defender and i saw that the program was 0 bytes!!!! How this could
happened i don't know! But after repair (add/remove programs info repair
it was 242,7 k again and it was working again. Now idea what make it 0
bytes!

I tough you should know! ;)

Regards >*< TOM >*<

Steve Dodson [MSFT] schreef:
 
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P

PaulH

Fredrick and dttfla,

You are both stars, thank you, Defender now working ! Many thanks for your
posts.

paulh
 

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