windows defender resolution doesn't work

[Guest]

I cannot update my windows defender and followed the instructions from
Microsoft
1.click start
2.click run
3.type Msiexec /x {A5CC2A09-E9D3-49Ec-923D-03874BBD4C2C}

Once I have done this I get a pop up error message stating that it cannot
connect to the network and to try and reconnect, however it will not connect
and I do have an internet network connection.. Please advise..Thanks

 

[Guest]

Hi Ian,

I suggest you D/L CCleaner and DAF.

In safe mode ran CCleaner

After CCleaner use DAF Do a scan with all the check marks on.

Run again Ccleaner

Reboot

Go to http://safety.live.com/site/en-US/default.htm
Look for the broom Clean up, also Tune Up..

Reboot


http://www.ccleaner.com/downloadbuilds.asp
Ccleaner - http://www.ccleaner.com
Note, When you install Ccleaner, uncheck the Yahoo toolbar option.
Note, in Options, Advanced, uncheck - Only delete files in Windows folders
older than 48 hours.
Note: uncheck Windows Defender in the applications.
Do scan with all the check marks on.
Open Ccleaner and press "Windows" "Aplications" and Run Cleaner from the
menu choose 'Issues' and then press scan for issues, Repair any fºund.
Run twice Ccleaner, the same as above,until you get “0 bytes to be removedâ€.


Dial-a-Fix
downloaded it here:
http://download.betanews.com/download/1131569373-2/Dial-a-fix-full.exe
Do a scan with all the check marks on.
Please take some trime and read Windows Internals, Troubleshooting, and this
page http://wiki.djlizard.net/Special:Allpages

I hope this post is helpful.

Еиçеl

 

[Bill Sanderson MVP]

I'm not sure why you picked those instructions. Has this installation ever
updated properly?

Have you been through the steps in this KB document:

http://support.microsoft.com/kb/918355