Send/receive problem

[Guest]

I've just got a new PC with Windows Mail and have set up my email account
correctly. When I click send & receive, nothing happens - it doesn't check
for new emails and doesn't send emails in my outbox. If I create a new email
and click send it just stays in my outbox.
However, if I close down Windows Mail and restart it, emails are received
and sent.
Why isn't "send & receive" working?
Thanks

 

[Julian]

I've just got a new PC with Windows Mail and have set up my email account
correctly. When I click send & receive, nothing happens - it doesn't check
for new emails and doesn't send emails in my outbox. If I create a new
email
and click send it just stays in my outbox.
However, if I close down Windows Mail and restart it, emails are received
and sent.
Why isn't "send & receive" working?

First things first...

Make sure you do not have Norton or McAfee antivirus software on your PC.
They are incompatible with Vista and particularly Windows Mail.

If you are not using either make sure that no other AV is scanning email
since such processing is superfluous.

Having uninstalled or disabled AV software delete and recreate your email
account within Windows Mail to ensure there are no lingering traces
of AV software interfering.

The try sending mail again and report back to this forum.

 

[mac]

I've just got a new PC with Windows Mail and have set up my email account
correctly. When I click send & receive, nothing happens - it doesn't check
for new emails and doesn't send emails in my outbox. If I create a new
email
and click send it just stays in my outbox.
However, if I close down Windows Mail and restart it, emails are received
and sent.
Why isn't "send & receive" working?
Thanks

Check your settings.

The symptoms indicate the following, (but it could be an AV problem as
suggested)?

Looks like you have not checked the option to include the account in "Send
and Receive", Tools>account>select account>properties>General>check the box.

But you have selected Send and Receive at start up checked,
tools>options>general>uncheck the box.

But you do not have send messages immediately checked, tools>options>send
tab>check the box.

?????????? Crystal ball and beer at work here

 

[Guest]

I've uninstalled Norton and done everything you all said (problems mac
suggested were already done and checked, so wasn't that causing problem). But
original problem is still there. I've discovered that send & receive only
doesn't work when there is mail in the outbox. If no mail in outbox, send &
receive works :/

Yet when I reboot Windows Mail, it sends any emails in outbox.

And when I deleted an email in outbox, it still showed a (1) next to outbox
indicating there was an email in there when there wasn't.

 

[Gary VanderMolen]

Assuming that Norton was uninstalled completely, and no traces
of it remain, it is likely that Norton corrupted that account while
it was installed. Create a new mail account with the same settings
as the old one, then delete the old account.

Gary VanderMolen

 

[Guest]

I've done that and the problem is still there

Thanks

 

[mac]

I've done that and the problem is still there

Thanks

Linda, try installing the latest download for WM
http://support.microsoft.com/kb/941090 See if that helps?
It mainly addresses stuck messages, but you never know?

 

[Guest]

Hate to say this, but that hasn't worked either

Thanks

 

[Gary VanderMolen]

While Norton antivirus was installed on your system, it may have
corrupted your Windows Mail beyond repair. I recommend that
you upgrade to Windows Live Mail.
WLM will automatically import your WM accounts, settings, and emails.
http://get.live.com/en-us/betas/maildesktop_betas

Gary VanderMolen

 

[Julian]

"Linda" ..

Hate to say this, but that hasn't worked either

Without going back through the archive,
Liverpool are playing in the Champions League
so I can only spare one eye, I don't know if you've tried this...
http://www.oehelp.com/WMUtil/Default.aspx

nb. You must follow the instructions for all the functions to be available.

Post back all messages and codes.

 

[mac]

Liverpool are playing in the Champions League
so I can only spare one eye,

It's half time now, so press on
mac

 

[Julian]

" mac"

"Julian"


It's half time now, so press on

Can't... I'm busy having a piss,
getting a Bovril, and meat pie!

Damn! 2 nil... missed it!.

 

[Guest]

The host 'smtp' could not be found. Please verify that you have entered the
server name correctly. Account: 'pop3', Server: 'smtp', Protocol: SMTP, Port:
25, Secure(SSL): No, Socket Error: 11001, Error Number: 0x800CCC0D

 

[Julian]

"Derrick" wrote

The host 'smtp' could not be found. Please verify that you have entered
the
server name correctly. Account: 'pop3', Server: 'smtp', Protocol: SMTP,
Port:
25, Secure(SSL): No, Socket Error: 11001, Error Number: 0x800CCC0D

Just how, exactly, is that supposed to help Linda?

 

[Frank Saunders, MS-MVP OE/WM]

The host 'smtp' could not be found. Please verify that you have entered
the
server name correctly. Account: 'pop3', Server: 'smtp', Protocol: SMTP,
Port:
25, Secure(SSL): No, Socket Error: 11001, Error Number: 0x800CCC0D

Wrong server name.

 

[Guest]

Hi Gary, I have exactly the same problem as Linda, Norton was supplied on my
computer I removed it before any email account was set up, I have also run
Nortons program for completely removing all traces, I have also updated
windows mail with the outbox unblocker, still the same problem exists.
Windows Ultimate running on Toshiba Qosmio G40 Laptop.

 

[Gary VanderMolen]

Assuming your problem is identical to Linda's, and you have
deleted your mail account, restarted Windows Mail, and
re-created that account, yet the problem persists, my final
advice is still the same: upgrade to Windows Live Mail.

 

[Guest]

The problem with that route is when I'm in remote areas I send/receive Email
Via an Iridium Sat phone and mailasail account I'm not sure if windows live
will work with this system, neither are the techs at mailasail. surely
someone should be able to make windows mail work, I mean why on earth did
Microsoft change from Outlook express which worked fine, is it possibe to run
this program on Vista and if so where could you get a copy

Assuming your problem is identical to Linda's, and you have
deleted your mail account, restarted Windows Mail, and
re-created that account, yet the problem persists, my final
advice is still the same: upgrade to Windows Live Mail.

--
Gary VanderMolen [MS-MVP WLM]

Hi Gary, I have exactly the same problem as Linda, Norton was supplied on my
computer I removed it before any email account was set up, I have also run
Nortons program for completely removing all traces, I have also updated
windows mail with the outbox unblocker, still the same problem exists.
Windows Ultimate running on Toshiba Qosmio G40 Laptop.

 

[Gary VanderMolen]

There is no reason why Windows Live Mail would not work on
the same system on which Windows Mail worked. Both programs
use standard POP3 protocol.

If you are insistent on making Windows Mail work, there are some
drastic measures one can take:

a. Go through the somewhat laborious "Reset Windows Mail" process:
http://www.vistax64.com/tutorials/62560-windows-mail-problems.html

That will renew all the data structures for Windows Mail.

b. Do a repair-install of Vista:
http://www.vistax64.com/tutorials/88236-repair-install-vista.html
That will renew all the system files, but is supposed to leave data intact.

Personally, I would simply upgrade to WLM since it is less trouble than
either of the two alternatives I mentioned.

--
Gary VanderMolen [MS-MVP WLM]

The problem with that route is when I'm in remote areas I send/receive Email
Via an Iridium Sat phone and mailasail account I'm not sure if windows live
will work with this system, neither are the techs at mailasail. surely
someone should be able to make windows mail work, I mean why on earth did
Microsoft change from Outlook express which worked fine, is it possibe to run
this program on Vista and if so where could you get a copy

Assuming your problem is identical to Linda's, and you have
deleted your mail account, restarted Windows Mail, and
re-created that account, yet the problem persists, my final
advice is still the same: upgrade to Windows Live Mail.

--
Gary VanderMolen [MS-MVP WLM]

Hi Gary, I have exactly the same problem as Linda, Norton was supplied on my
computer I removed it before any email account was set up, I have also run
Nortons program for completely removing all traces, I have also updated
windows mail with the outbox unblocker, still the same problem exists.
Windows Ultimate running on Toshiba Qosmio G40 Laptop.
:

While Norton antivirus was installed on your system, it may have
corrupted your Windows Mail beyond repair. I recommend that
you upgrade to Windows Live Mail.
WLM will automatically import your WM accounts, settings, and emails.
http://get.live.com/en-us/betas/maildesktop_betas

Gary VanderMolen

I've done that and the problem is still there

Thanks

:

Assuming that Norton was uninstalled completely, and no traces
of it remain, it is likely that Norton corrupted that account while
it was installed. Create a new mail account with the same settings
as the old one, then delete the old account.

Gary VanderMolen

I've uninstalled Norton and done everything you all said (problems mac
suggested were already done and checked, so wasn't that causing problem). But
original problem is still there. I've discovered that send & receive only
doesn't work when there is mail in the outbox. If no mail in outbox, send &
receive works :/

Yet when I reboot Windows Mail, it sends any emails in outbox.

And when I deleted an email in outbox, it still showed a (1) next to outbox
indicating there was an email in there when there wasn't.

 

[Guest]

Sorry Gary I appreciate the help and I'm leaning towards the WML, the concern
is the very low connection speed with Iridium- 4800, Mailasail works wih
compression sofware that works through windows mail (only recently) should it
work with the WLM, the other concern is will the program try and connect to
any other URL apart from my mailasail.com if it does try and send any other
data the extreme slow speed will just basically stop it dead, already I have
to disable all auto updates, and various programs in the start menu to stop
them trying to log in when they see an Internet connection. I'm afraid I do
not know much about computers just when I get everything figured out it all
changes...

There is no reason why Windows Live Mail would not work on
the same system on which Windows Mail worked. Both programs
use standard POP3 protocol.

If you are insistent on making Windows Mail work, there are some
drastic measures one can take:

a. Go through the somewhat laborious "Reset Windows Mail" process:
http://www.vistax64.com/tutorials/62560-windows-mail-problems.html

That will renew all the data structures for Windows Mail.

b. Do a repair-install of Vista:
http://www.vistax64.com/tutorials/88236-repair-install-vista.html
That will renew all the system files, but is supposed to leave data intact.

Personally, I would simply upgrade to WLM since it is less trouble than
either of the two alternatives I mentioned.

--
Gary VanderMolen [MS-MVP WLM]

The problem with that route is when I'm in remote areas I send/receive Email
Via an Iridium Sat phone and mailasail account I'm not sure if windows live
will work with this system, neither are the techs at mailasail. surely
someone should be able to make windows mail work, I mean why on earth did
Microsoft change from Outlook express which worked fine, is it possibe to run
this program on Vista and if so where could you get a copy

Assuming your problem is identical to Linda's, and you have
deleted your mail account, restarted Windows Mail, and
re-created that account, yet the problem persists, my final
advice is still the same: upgrade to Windows Live Mail.

--
Gary VanderMolen [MS-MVP WLM]


Hi Gary, I have exactly the same problem as Linda, Norton was supplied on my
computer I removed it before any email account was set up, I have also run
Nortons program for completely removing all traces, I have also updated
windows mail with the outbox unblocker, still the same problem exists.
Windows Ultimate running on Toshiba Qosmio G40 Laptop.
:

While Norton antivirus was installed on your system, it may have
corrupted your Windows Mail beyond repair. I recommend that
you upgrade to Windows Live Mail.
WLM will automatically import your WM accounts, settings, and emails.
http://get.live.com/en-us/betas/maildesktop_betas

Gary VanderMolen

I've done that and the problem is still there

Thanks

:

Assuming that Norton was uninstalled completely, and no traces
of it remain, it is likely that Norton corrupted that account while
it was installed. Create a new mail account with the same settings
as the old one, then delete the old account.

Gary VanderMolen

I've uninstalled Norton and done everything you all said (problems mac
suggested were already done and checked, so wasn't that causing problem). But
original problem is still there. I've discovered that send & receive only
doesn't work when there is mail in the outbox. If no mail in outbox, send &
receive works :/

Yet when I reboot Windows Mail, it sends any emails in outbox.

And when I deleted an email in outbox, it still showed a (1) next to outbox
indicating there was an email in there when there wasn't.