Printing number of copies doesn't work on xp pro

[Warren Bell]

I have XP pro and a Brother MFC 3420C Printer/scanner/fax/copier.
Everything worked fine up until I tried to print today.

If I'm in Word, or anything on this system, when I go to File > Print
and put in any number of copies for it to print, it only prints one copy.

This happens in Word as well as my Browser (mozilla) so I know it's not
spacific to a certain program.

I also got the latest drivers for my printer and installed them as well
as going to windows update and installed any new updates.

This /has/ to be somthing with the printing system in windows that
somehow got messed up.

Also, if I'm in Word and just hit the print icon on the toolbar a number
of times it will add the number of copies to the print job icon in the
taskbar, and it will print multiple copies. But when I choose the
number of copies from the print dialog box it just shows one document in
the taskbar print icon.

Any ideas where to look to fix this?

 

[Jason Hall [MSFT]]

--------------------
Date: Wed, 19 May 2004 16:32:14 -0700
From: Warren Bell <[email protected]>
Subject: Printing number of copies doesn't work on xp pro

I have XP pro and a Brother MFC 3420C Printer/scanner/fax/copier.
Everything worked fine up until I tried to print today.

If I'm in Word, or anything on this system, when I go to File > Print
and put in any number of copies for it to print, it only prints one copy.

This happens in Word as well as my Browser (mozilla) so I know it's not
spacific to a certain program.

I also got the latest drivers for my printer and installed them as well
as going to windows update and installed any new updates.

This /has/ to be somthing with the printing system in windows that
somehow got messed up.

Also, if I'm in Word and just hit the print icon on the toolbar a number
of times it will add the number of copies to the print job icon in the
taskbar, and it will print multiple copies. But when I choose the
number of copies from the print dialog box it just shows one document in
the taskbar print icon.

Any ideas where to look to fix this?
-------------------------

There are in-box drivers for the Brother MFC-3900 that may work for your
3420. On the Advanced tab of the printer properties, you can install a "New
driver" and select to use it instead. In-box drivers are generally VERY
stable, and are good to test with when troubleshooting printing problems.

Check the
"HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors"
registry key for third-party monitors.
Remove any non-default monitors (NOTE: Do not remove the HP Master Monitor
if it exists, make sure it is upgraded to version 4.2)
The default port monitors are:
- AppleTalk Printing Devices (When Services for Macintosh is installed)
- BJ Language Monitor
- Local Port
- PJL Language Monitor
- Standard TCP/IP Port
- USB Monitor
- Windows NT Fax Monitor (when applicable)

As another troubleshooting step, you might want to try setting the Printer
Driver Spool Settings to "Print Directly to Printer"
1. Right-click the printer, and then click Properties.
2. Click the Advanced tab
3. Click to select "Print Directly to Printer"

I hope that some of this helps.

--
~~ JASON HALL ~~
~ Performance Support Specialist,
~ Microsoft Enterprise Platforms Support
~ This posting is provided "AS IS" with no warranties, and confers no
rights.
~ Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm
~ Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.

 

[Warren Bell]

Ok, before I change the driver I wanted to check on a couple things..

I don't have a HP master monitor under that reg key. Should I have one?
Where can I get it and install it?

Here's what I have under that key:

- bj language monitor
- local port
- microsoft shared fax monitor
- pjl language monitor
- standard tcp/ip port
- usb monitor

I also tried the 'print directly to printer' box and that didn't work.

Any other ideas where to look?

TIA

 

[Jason Hall [MSFT]]

--------------------
Date: Thu, 20 May 2004 07:54:20 -0700
From: Warren Bell <[email protected]>
Subject: Re: Printing number of copies doesn't work on xp pro

Ok, before I change the driver I wanted to check on a couple things..

I don't have a HP master monitor under that reg key. Should I have one?
Where can I get it and install it?

Here's what I have under that key:

- bj language monitor
- local port
- microsoft shared fax monitor
- pjl language monitor
- standard tcp/ip port
- usb monitor

I also tried the 'print directly to printer' box and that didn't work.

Any other ideas where to look?

TIA
-------------------
You might have an HP master monitor if you have installed certain HP
printers. If you don't have one, don't worry.
It doesn't look like you have a port monitor issue.
Try with different printer drivers.


--
~~ JASON HALL ~~
~ Performance Support Specialist,
~ Microsoft Enterprise Platforms Support
~ This posting is provided "AS IS" with no warranties, and confers no
rights.
~ Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm
~ Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.

 

[Warren Bell]

Ok, printer drivers didn't work either. Any other things to try?

Thanks again

 

[Jason Hall [MSFT]]

--------------------
Date: Thu, 20 May 2004 16:27:10 -0700
From: Warren Bell <[email protected]>
Subject: Re: Printing number of copies doesn't work on xp pro


Ok, printer drivers didn't work either. Any other things to try?

Thanks again

It doesn't look like you have a port monitor issue.
Try with different printer drivers.

--------------------

Well, maybe you have some file corruption (like in your local spooler). Run
SFC /SCANNOW

--
~~ JASON HALL ~~
~ Performance Support Specialist,
~ Microsoft Enterprise Platforms Support
~ This posting is provided "AS IS" with no warranties, and confers no
rights.
~ Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm
~ Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.