Printers & Faxs Window

[Guest]

I'm not sure if I'm in the right place. I Hope someone will tell me where to
go if I'm not.
I have a new IBM Thinkpad that came with Windows XP Pro installed.
Intitially I installed two printers, one a local hp laserjet and the other a
network printer. A couple of days ago I opened the Printers & Faxs window
and there is nothing there.
When I go to the print function in Word or Excel I can see them and print
fine. When I click on add a printer, nothing happens. I have talked to both
IBM and Microsoft and their response was "boy that's wierd". Can anybody of
a suggestion as to what is going on. I guess I could reinstall Windows but
would rather not.

Thanks for any help
Bill Alsdorf
(e-mail address removed)

 

[Guest]

I'm not sure if I'm in the right place. I Hope someone will tell me where to
go if I'm not.
I have a new IBM Thinkpad that came with Windows XP Pro installed.
Intitially I installed two printers, one a local hp laserjet and the other a
network printer. A couple of days ago I opened the Printers & Faxs window
and there is nothing there.
When I go to the print function in Word or Excel I can see them and print
fine. When I click on add a printer, nothing happens. I have talked to both
IBM and Microsoft and their response was "boy that's wierd". Can anybody of
a suggestion as to what is going on. I guess I could reinstall Windows but
would rather not.

Thanks for any help
Bill Alsdorf
(e-mail address removed)