pc keeps crashing

[Guest]

my pc keeps crashing it does this every week almost ,when i try to start it
up i get the menu thingy saying there was a problem and had to close down
blah bLAH it asks if i want to start it up in safe mode ,last know working
comfigurations etc but it wont let me so i have to keep restarting it from
the restore disk i got with the pc .its driving me mad .its windows xp home
,2.20ghz,256mb ,and im running aol 9 on it .does anyone have any idea whats
wrong with it its only a year and a half old .

 

[Tony Talmage]

Have you tried scanning your entire system with current antivirus (no older
than 2002) and spyware applications? If you haven't done so, I would highly
recommend it. If you do not have any spyware or antivirus applications,
there are some very good products than can be obtained for free. I would
recommend avast! antivirus, Spybot Search and Destroy, Ad-Aware, CWShredder,
and Spyware Blaster (to prevent spyware from being downloaded). I use all
of these programs on my work and home machines and perform weekly sweeps.
Let us know what you come up with.

 

[Guest]

Have you tried scanning your entire system with current antivirus (no older
than 2002) and spyware applications? If you haven't done so, I would highly
recommend it. If you do not have any spyware or antivirus applications,
there are some very good products than can be obtained for free. I would
recommend avast! antivirus, Spybot Search and Destroy, Ad-Aware, CWShredder,
and Spyware Blaster (to prevent spyware from being downloaded). I use all
of these programs on my work and home machines and perform weekly sweeps.
Let us know what you come up with.

--
Tony Talmage




yes ive done all that i restored it with the disk again 2 days ago and its just crashed again is there anything i can run that will give me a clue whats wrong with it dont even get a error message or anything to say what might be wrong with it

 

[Malke]

You can disable the auto restart to get a Stop Error. Do this by going
to the Control Panel>System>Advanced>Startup and Recovery>Settings and
under System Failure uncheck "Automatically Restart". When you get the
blue screen with the Stop Error, write it down. This is needed for
troubleshooting.

You could have a bad drivers or failing hardware; it isn't possible to
to tell from your post. Here are general hardware troubleshooting
steps:

1) Open the computer and run it open, cleaning out all dust bunnies and
observing all fans (overheating will cause system freezing). Obviously
you can't do this with a laptop, but you can hear if the fan is running
and feel if the laptop is getting too hot.

2) Test the RAM - I like Memtest86 from www.memtest86.com - let the test
run for an extended (like overnight) period of time - unless errors are
seen immediately.

3) Test the hard drive with a diagnostic utility from the mftr.

4) The power supply may be going bad or be inadequate for the devices
you have in the system - this isn't applicable to a laptop, of course.

5) Test the motherboard with something like TuffTest from
www.tufftest.com.

Testing hardware failures often involves swapping out suspected parts
with known-good parts. If you can't do the testing yourself and/or are
uncomfortable opening your computer, take the machine to a good local
computer repair shop (not a CompUSA or Best Buy type of store).

Malke