msn has encountered a problem and needs to close. Whats causing th

[dale]

I keep getting this error message and its very annoying. It happens about 50%
of the time when I sign out of msn email and/or messenger. here are the
specifics of the error report:

App ver 9.60.53.2200
mod name: hmssm9.dll
mod ver:9.60.56.1400
offset: 00039821

I dont have any idea what to do to fix this and need some help?

 

[Jonathan Kay [MVP]]

Greetings dale,

The library reference here is actually part of MSN 9 (as in, MSN Explorer) which isn't
required to use Messenger. Are you actually using MSN Explorer or MSN Dialup access? If
not, a quick uninstall of MSN 9 from Add or Remove Programs in the Control Panel will most
likely solve this.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation

 

[johnm68]

My error report is identical to that described by the initial poster. A
Windows Explorer Search shows an hmssm9.dll file in the MSNCoreFiles and
MSNCoreFiles.bak folders respectively:

The former is 834K, dated 8/14/2008, (presumably the active dll causing the
error)

the latter is 769K, dated 3/20/2007.

Since I can't Add/Remove MSN without completely losing email access - the
Add/Remove dialog identifies this app' only as "MSN" - is it reasonable to
overwrite the newer hms' file with the older one? (Performing a suitable
backup of the newer file first, of course.)

As a side comment, I have no use whatever for Messenger instant messaging
and would delete it permanently from my system if I could. Unfortunately the
MSN app' requires its existence in order to function.

Thanks,

John