windows explorer has encountered a problem

[sp]

Hi there,

I need help with error message on windows xp sp3:

Windows explorer has encountered a problem and needs to close. We are sorry
for the inconvenience. This is then followed by the DrWatson Postmortem
Debugger error as well.

AppName: explorer.exe
AppVer: 6.0.2900.5512
ModName: split.dll (sometimes shows unknown)
Mod Ver: 2.0.1.0 (sometimes shows unknown)
Offset: 00001206 (can be different numbers)

Any help would be greatly appreciated.

sp

 

[Jose]

Hi there,

I need help with error message on windows xp sp3:

Windows explorer has encountered a problem and needs to close. We are sorry
for the inconvenience. This is then followed by the DrWatson Postmortem
Debugger error as well.

 AppName: explorer.exe
 AppVer: 6.0.2900.5512
 ModName: split.dll (sometimes shows unknown)
 Mod Ver: 2.0.1.0 (sometimes shows unknown)
 Offset: 00001206 (can be different numbers)

 Any help would be greatly appreciated.

 sp

Perform some scans for malicious software first, then fix any
remaining issues:

Download, install, update and do a full scan with these free malware
detection programs:

Malwarebytes (MBAM): http://malwarebytes.org/
SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

They can be uninstalled later if desired.