More Mess Than Mesh Computers Plc

[designguru]

I haven't tried phoning/emailing MESH as I haven't had the need to yet and also because of their premium rates (which I don't see the need in), so I can't really comment on their customer services.

Well I didn't have to call them as they did call me when something wasn't clear enough about specs, delivery address, payment etc. But when they called me the number was not hidden, it was a normal 0208 etc.
When I called them on the 08700 number before that I never had to wait more than half a second.
That's why I'm telling their service is second to one so far. Well their phone service at least.
Or maybe I'm lucky?
Strange nobody objects though since my last posts...
About they are far cheaper than evesham or alienware, the latters estimates about 1.5 to twice the price for older hardware...
Just try to configurate your gear on their sites, you'll be far beyond the 3 grands barrier without having the latest available... come on, who wants the same specs but 2x 6800 Ultras for 4 grands, when 2 sli 7800 gtx is available for half the price?
And they not even offer the x2 4800+ for that price...
Just the funky flashy case £20 worth which btw you put under your desk...
I can design an even more flashy case for free!
By the way, the iQ-eye case at evesham is not an evesham product, it's from Casetek or something like that, a chinese Co.

Stay tuned, the beast will come home on the 29th of July 2005.

After all I read here I would suggest Mesh it's rather got to be a good one...

 

[floppybootstomp]

Just out of interest, I priced up the system designguru has ordered, all prices were from overclock.co.uk with one exception, the case.


As the case listed in system specs isn't named, and doesn't specify the true power or make of PSU supplied with it, I allowed £40.00 for a case, assuming a 450W generic PSU.

Also, these prices do not include software, but as most of us who build our own systems already own all the software we need, I didn't include that in my pricing.

Also, the Sony DVDRW specced said '2 drives' so I assumed the system had a DVD-ROM drive as well so allowed for that.

I also wondered why go for an Audigy sound card when the Asus on-board sound is excellent?

The result was, uh, interesting

ATX MidiTower with tool free access - Black & Silver - 40
ASUS A8N-SLI Deluxe Mainboard - 94
AMD Athlon 64 X2 4800+ Dual Core - 764
2048MB PC3200 DDR Memory 400MHz - 164
1.44MB Floppy Drive - 7
300GB Serial ATA (150MB/s) Ultra Fast Hard Drive - 105
2x 256MB nVIDIA GeForce 7800 GTX - 740
19'' Viewsonic TFT Flat Panel Monitor - DVI & Analogue - 265
DVI Connector Cable (for DVI Monitors + DVI Video Cards ONLY) - 10
SONY 16x Dual Layer DVD-Re-Writable +R/-R/RW + 16x DVD-ROM (2 Drives) - 47
Soundblaster AUDIGY 2 ZS Platinum at £75 - 53
Speakers: Creative Labs Inspire T7900 - 7.1 Surround - 70
56kbps V92 Modem, featuring data and fax. - 12
Logitech Cordless Desktop Keyboard & Rechargeable Mouse - 35

Total: …………………………………………. £2406.00

If Mesh are selling this system for £2K or thereabouts, it is indeed a bargain.

But why does the cynical side of me smell a rat?

I sincerely hope this system is delivered as promised, I have my fingers crossed.

 

[floppybootstomp]

Just had another thought.

I'm fairly sure the motherboard is a single CPU board, from the number given.

If, however, it's the Asus K8-NDL Dual CPU board, then we'll add the extra price of that board and another dual core CPU, a total of £869.00

Which makes the system price £3275.00.

It is a single CPU board, isn't it?

Cos if it ain't, I'd consider that system meself

 

[designguru]

Just out of interest, I priced up the system designguru has ordered, all prices were from overclock.co.uk with one exception, the case.


As the case listed in system specs isn't named, and doesn't specify the true power or make of PSU supplied with it, I allowed £40.00 for a case, assuming a 450W generic PSU.

Also, these prices do not include software, but as most of us who build our own systems already own all the software we need, I didn't include that in my pricing.

Also, the Sony DVDRW specced said '2 drives' so I assumed the system had a DVD-ROM drive as well so allowed for that.

I also wondered why go for an Audigy sound card when the Asus on-board sound is excellent?

The result was, uh, interesting

ATX MidiTower with tool free access - Black & Silver - 40
ASUS A8N-SLI Deluxe Mainboard - 94
AMD Athlon 64 X2 4800+ Dual Core - 1528
2048MB PC3200 DDR Memory 400MHz - 164
1.44MB Floppy Drive - 7
300GB Serial ATA (150MB/s) Ultra Fast Hard Drive - 105
2x 256MB nVIDIA GeForce 7800 GTX - 740
19'' Viewsonic TFT Flat Panel Monitor - DVI & Analogue - 265
DVI Connector Cable (for DVI Monitors + DVI Video Cards ONLY) - 10
SONY 16x Dual Layer DVD-Re-Writable +R/-R/RW + 16x DVD-ROM (2 Drives) - 47
Soundblaster AUDIGY 2 ZS Platinum at £75 - 53
Speakers: Creative Labs Inspire T7900 - 7.1 Surround - 70
56kbps V92 Modem, featuring data and fax. - 12
Logitech Cordless Desktop Keyboard & Rechargeable Mouse - 35

Total: …………………………………………. £3170.00

If Mesh are selling this system for £2K or thereabouts, it is indeed a bargain.

But why does the cynical side of me smell a rat?

I sincerely hope this system is delivered as promised, I have my fingers crossed.

It will smell nothing until I receive it and check it all.
The PSU I am promised is a 550W (+FDD whatever it means)
and the 2 7800gtx are £185 each, not £370... maybe it's a deal?
About the Audigy, I don't know but maybe it sounds better than very good? I don't want to hear about very good, I want it awesome...
I have reviewed all the rant-sites about mesh, average is a thread every 6 months or so
Once again I don't sell Mesh, the only Mesh thing is the case, well the logo on it actually.
I'm not a seller, just a buyer...
And if it's that bad, you will have the biggest forum ever about mesh not only here etc.
But as I said before, I can't tell anything until I am delivered. So far the price and the customer service are the best I found around.

Je prefere une 2CV avec un moteur de porsche plutot qu'une RR avec un moteur de fiat 500...

 

[Me__2001]

But why does the cynical side of me smell a rat?

your not the only one, i've been looking into your claims and i must say your full of it, i have been through the mesh websit several times and am still unable to find a system with an X2 4800 in it ?! also mesh dont sell viewsonic monitors

they are far cheaper than evesham or alienware, the latters estimates about 1.5 to twice the price for older hardware...
Just try to configurate your gear on their sites, you'll be far beyond the 3 grands barrier without having the latest available... come on, who wants the same specs but 2x 6800 Ultras for 4 grands, when 2 sli 7800 gtx is available for half the price?
And they not even offer the x2 4800+ for that price...
Just the funky flashy case £20 worth which btw you put under your desk...
I can design an even more flashy case for free!
By the way, the iQ-eye case at evesham is not an evesham product, it's from Casetek or something like that, a chinese Co.

actaully you can get this for £2399 from evesham, ok so its only got 1GB of RAM but it has the X2 4800 and 2 7800GTX's that you said they didn't offer

http://www.evesham.com/PCs/Info.asp?e=BFB96688-AB1E-4804-A0A9-AE664A48758A

and now to alienware, ok so its £3401.62 when configured but its way better than this wonderful machine you have ordered, it has the X2 4800 and the 2 7800GTX's which again you claim they dont offer , but it has 2GB of corsair RAM instead of the 2GB of cheap crap that you will probably be recieving, also it has 2 WD Raptors in RAID0 which was we all know are the best performing SATA hard drives available also it comes with a plextor DVDRW again the best make available

http://www.alienware.co.uk/product_...SysCode=PC-EU-AURORA-7500&SubCode=SKU-DEFAULT

so if you wouldn't mind a link to the machine your on about would be nice

and to sum up your system will probably be some good parts cobbled together with the cheapest parts that are available which will result in a machine that probably wont work

 

[designguru]

Also, these prices do not include software, but as most of us who build our own systems already own all the software we need, I didn't include that in my pricing.

...

Total: …………………………………………. £2406.00

If Mesh are selling this system for £2K or thereabouts, it is indeed a bargain.

Wow your estimate suddenly dropped from £3170 to £2406!
I still have it for £2218 inc VAT, insured delivery + 3 years warranty.
As for the software, I'll have windows xp pro 64 and some other crap I don't care about...
What's your problem mate, price matters? Or is it about your size?

 

[designguru]

your not the only one, i've been looking into your claims and i must say your full of it, i have been through the mesh websit several times and am still unable to find a system with an X2 4800 in it ?! also mesh dont sell viewsonic monitors



actaully you can get this for £2399 from evesham, ok so its only got 1GB of RAM but it has the X2 4800 and 2 7800GTX's that you said they didn't offer

http://www.evesham.com/PCs/Info.asp?e=BFB96688-AB1E-4804-A0A9-AE664A48758A

and now to alienware, ok so its £3401.62 when configured but its way better than this wonderful machine you have ordered, it has the X2 4800 and the 2 7800GTX's which again you claim they dont offer , but it has 2GB of corsair RAM instead of the 2GB of cheap crap that you will probably be recieving, also it has 2 WD Raptors in RAID0 which was we all know are the best performing SATA hard drives available also it comes with a plextor DVDRW again the best make available

http://www.alienware.co.uk/product_...SysCode=PC-EU-AURORA-7500&SubCode=SKU-DEFAULT

so if you wouldn't mind a link to the machine your on about would be nice

and to sum up your system will probably be some good parts cobbled together with the cheapest parts that are available which will result in a machine that probably wont work

I you are not able to find the 'Configure button', then you don't need this kind of machine mate...
I looked for the Matrix Titan Dual x2 Pro (£1361) and configured it to my likes...
replaced the 6800 ultras with 7800gtx, upgraded the x2 4200 with the 4800 etc.
I wouldn't say an Asus sli deluxe with dual core athlon 4800 + geforce 7800 gtx are the cheapest parts available... let alone the worst...
You speak so loud mate, come on just tell me what's worth to buy?

 

[crazylegs]

Well DesignGuru after reading these last few posts i have come to the conclusion that to prove your point you had better give a link to your chosen spec computer Build....So we can all check it out...if not forever hold your peace.....

 

[floppybootstomp]

Wow your estimate suddenly dropped from £3170 to £2406!

Yes, it did, my original post, which I hastily edited, assumed a dual CPU board, as you listed your CPU as 'x 2'.

When I checked the motherboard model number, I quickly realised it wasn't a dual CPU board and adjusted my pricing accordingly.

And you still haven't told me whether it's a dual CPU board or not, so I'm going to assume it isn't.

If we want to add to my estimate of aprox. £2400.0.. let's add another sixty quid for a decent case and quality PSU, that'll make it (hmm, counts fingers) £2470.00 aprox.

OK, that's aprox. £250.00 more than you're going to pay, but I know those parts I've ordered will arrive, they'll be quality makes and they'll be covered by an rma procedure should any parts prove faulty.

You, on the other hand, are covered by Mesh's promise.

I still have it for £2218 inc VAT, insured delivery + 3 years warranty.
As for the software, I'll have windows xp pro 64 and some other crap I don't care about...

Good for you.

Do you honestly think a 3 year year warranty from Mesh is worth anything? Does it give you peace of mind? Ok, good luck to you.

What's your problem mate, price matters? Or is it about your size?

My only problem, mate, is actually caring about you and hoping you don't get ripped off.

Yes, of course price matters, that's what you've been going on about all this time after all.

About my size?

You really are a pathetic little pillock, aren't you?

With your attitude, I'm almost now hoping you fall flat on your face.

 

[Me__2001]

I you are not able to find the 'Configure button', then you don't need this kind of machine mate...
I looked for the Matrix Titan Dual x2 Pro (£1361) and configured it to my likes...
replaced the 6800 ultras with 7800gtx, upgraded the x2 4200 with the 4800 etc.
I wouldn't say an Asus sli deluxe with dual core athlon 4800 + geforce 7800 gtx are the cheapest parts available... let alone the worst...
You speak so loud mate, come on just tell me what's worth to buy?

i know where the configure button is, now theres the matrix titan or the matrix titan plus neither of which when you click the configure button allow you to change the CPU from an FX-57 to anything else , that link would be nice especially the page where they offer viewsonic monitors, if thats too much to ask what section is it under ?

the cheap parts im talking about are the following

2GB of unbranded RAM
unbranded hard drives
and some cheap PSU that will probably blow up the first time you try to play a decent game and wipe out yor system, which FYI is the most common problem with computers

and as i've told you it will cost about £3000, with all top of the range parts

 

[Baz70]

My experience....

My experience with Mesh Computers....

I ordered a Matrix G70 Pro with a few upgrades which took the money spent nearer the 2k mark from Mesh earlier in the month. I called a few days later to enquire when the estimated dispatch would be, I was informed there was a delay because they didn`t have the X2 4200 processor in stock. I upgraded to the X2 4400 upon being informed these were in stock and paid the extra £45. The next day I saw that the offer was now for the X2 4400 and not the X2 4200 and for the same price! No worries....
The dispatch day came and went so I thought I would contact Mesh again to confirm it had been dispatched. There seemed to be some confusion and was informed I would be called back in a couple of minutes. I waited for an hour and no call so called again. Was told I would be called back in fifteen minutes, another hour passed and no call so I called again and this time was told that the person who took my order was busy and would call me back. Yep, they never called and I rang again. Was told the call back was logged and somebody would definitely call me. I refused to hang up and informed that I wanted information regarding my order during this conversation. Someone else came on the line and told me my order was cancelled by me, I said this was not the case and was put through to someone else who told me my system was ready and should have been dispatched. They spoke with the dispatch manager who couldn`t find my system! After a lengthy time on the phone it was announced that the X2 4400 was not in stock after all and my order would be delayed. So contradicting information all round the house there and I was confused and unhappy. I only ordered the 4400 because I was told they had it there; was told my system was built and ready to go when it obviously was not.I cancelled the order and the money has since been refunded to my credit card.

I have now ordered a system from Evesham:

Axis 64 Dominator with the following upgrades:

19" Viewsonic VX924 (Black / Silver) DVI TFT 1GB ultra fast DDR RAM (PC3200)(2x512MB) 256MB DDR NVIDIA 7800GTX PCI-Express Graphics AMD® Athlon 64 X2 processor 4200+ DVD-ROM (16x) / CD-RW (52x32x52) Drive Microsoft® Cordless Keyboard & Optical Mouse 3.0 Microsoft® Windows® XP Professional Edition Sound blaster Audigy 2 ZS

Look forward to receiving it soon.

I have owned a Mesh system in the past and was pleased with it. I bought that one about 4 years ago. Thought I would try them again and was very disappointed in the attitude of everyone I spoke to at that company. I will never again spend another penny with them!


Reply:

Apoligies are due...
Baz70
I am sorry to hear of the problems you have been experiencing.

It appears that you did suffer from a lack of consistent feedback on the process of your order – and for that we apologise unreservedly.

I note that you placed an upgrade to the 4400+ and then note the site had been amended to show the intended 4400+. I think you will find that the ‘confusion’ was due to an error on the site that subsequently meant your order was modified to represent the correctly intended specification and consequently a refund was made on your order for the difference. Another order was then ‘put on’ the system demonstrating the correct lower price and consequently the dispatch date would have then been deferred.

All the above was not helped by the fact that MESH did experience allocation problems of several dual core CPUs which we had no warning of.

In short – the combination of an error on the website which was subsequently attempted to be rectified and a genuine shortage of AMD CPUs did mean we were unable to ship at the suggested date. Unfortunately any lack of feedback of your order was simply due to the fact the relevant department unsure as to true status of your order.

I’m glad to hear your refund took place (relatively) promptly, and whilst our inaction was entirely inappropriate, I hope this does go some was to explain why we may of been tentative in getting back to you when we were unsure as to the status ourselves.

Again I apologies for this unsatisfactory conclusion and wish you well with your new purchase.

On a wider note – whilst MESH may be by no means perfect – we genuinely always try to give the best service possible. I know. I see our members of support staff do a tireless job. Most importantly, MESH also intends to be around for the long term. With the likes of Holly and others reporting problems in the UK at the moment, MESH will continue to be around to support our customers for the lifetime of their PC and whilst we don’t get it right every time, we do continually strive to improve our service delivery.

Regards, MESH Response.

Apology accepted.

I wish the staff I dealt with at Mesh were of the same apparent calibre as the author of the above posting: This being said it is still clear to me that the members of staff I spoke with are in no way reconciled with the necessary knowledge and social skills to maintain happy customer relations.

 

[crazylegs]

I wish the staff I dealt with at Mesh were of the same apparent calibre as the author of the above posting: This being said it is still clear to me that the members of staff I spoke with are in no way reconciled with the necessary knowledge and social skills to maintain happy customer relations.

And thats where a lot of these companys fall flat on there arses because the customer service that is offered is absolutely abysmal...

 

[floppybootstomp]

It will smell nothing until I receive it and check it all.
The PSU I am promised is a 550W (+FDD whatever it means)
and the 2 7800gtx are £185 each, not £370... maybe it's a deal?
About the Audigy, I don't know but maybe it sounds better than very good? I don't want to hear about very good, I want it awesome...
I have reviewed all the rant-sites about mesh, average is a thread every 6 months or so
Once again I don't sell Mesh, the only Mesh thing is the case, well the logo on it actually.
I'm not a seller, just a buyer...
And if it's that bad, you will have the biggest forum ever about mesh not only here etc.
But as I said before, I can't tell anything until I am delivered. So far the price and the customer service are the best I found around.

Je prefere une 2CV avec un moteur de porsche plutot qu'une RR avec un moteur de fiat 500...

Just caught this....

Sorry, mon ami, but I don't speak or understand French, but I did own a 2CV for a few years, fabulous little motor

You want awesome sound?

The Asus onboard sound is really quite awesome, but if you really want to throw your money away on a Creative board, be my guest....

Why do you keep reasserting the fact you don't work for Mesh?

Is there a guilty conscience at work here?

Because you really won't know what their customer service is like until you get a problem, will you?

 

[Me__2001]

well after finally tracking down an X2 based system an X-treme R5 to be exact, and theres you going on about a titan dual X2 Pro still its an easy mistake to make isn't it?! if im handing over over £2000 i wanna know exactly what im buying is, so how come you got the name wrong ?

now the interesting part, one configured to your spec im being told that its £2636.15, not quite the same as the £2218 you claimed, ok so the price of things fluctate slightly but over £400 i dont think so, wanna explain that aswell ?

 

[floppybootstomp]

well after finally tracking down an X2 based system an X-treme R5 to be exact, and theres you going on about a titan dual X2 Pro still its an easy mistake to make isn't it?! if im handing over over £2000 i wanna know exactly what im buying is, so how come you got the name wrong ?

now the interesting part, one configured to your spec im being told that its £2636.15, not quite the same as the £2218 you claimed, ok so the price of things fluctate slightly but over £400 i dont think so, wanna explain that aswell ?

Proof of the pudding, so to speak.

As I mentioned earlier, I could build that system using quality parts, for less than £2K5.

Components I specced included Antec Case/PSU; Leadtek grafix cards; Crucial RAM & Western Digital Hard Drive, just out of interest.

I wonder what you'd get from Mesh? E-Buyer economy range? lol

 

[Me__2001]

Proof of the pudding, so to speak.

As I mentioned earlier, I could build that system using quality parts, for less than £2K5.

Components I specced included Antec Case/PSU; Leadtek grafix cards; Crucial RAM & Western Digital Hard Drive, just out of interest.

I wonder what you'd get from Mesh? E-Buyer economy range? lol

i've looked into the pricing in more detail and it is possible to build it for near enough £2550 plus a case of your choice, and that is all top of the line parts including the A8N-SLI Premium

if i can buy all of those parts and build it for that price with top of the range parts, that means that mesh are either making a tiny proffit on each system or they are using some cheap components, even if they do buy in bulk

 

[tellboy]

Will we ever know ?

Now that DesignGuru has managed to ruffle just about everyones feathers in this forum I expect everyone hopes he now gets the normal Mesh Treatment and is turned from a normal customer into a ranting raving lunatic like the rest of us.
In the time waiting for your PC to arrive you may as well swot up on Small Claims Court Procedures, Trading Standards, Credit Card Disputes Procedures, Recorded Delivery Limitations.(ha ha ! this is no promise that the post office can tell you if the item was received apparently)
The name of the MD at Mesh is Max Sherifati. If you want to deliver a computer to him his address is at Companies House.
The person who has to constantly try and assure you that Mesh are actually doing something but has no authority himself to actually do something is (e-mail address removed)
Set all your emails to read receipt.
Create a folder called Mesh Dispute in Outlook.
Not many companies manage to upset the customer at the ordering stage although in my case Mesh managed this. As I said before Good Luck.

What makes me think you are going to have no problems at all though ?

 

[designguru]

Yes, it did, my original post, which I hastily edited, assumed a dual CPU board, as you listed your CPU as 'x 2'.

As you should know, you don't need a dual CPU board for a dual core CPU... that's how Athlon's X2 dual-core has been designed... two cores on a single cpu...
Get some updates from Athlon for christ sakes... I appreciate you just want me to have the best experience, that's exactly what I want for you as well.
I can see you telling me there is nothing better than the fx57 etc...
Maybe the fx57 is the best cpu ever for existing games so far, but have a look at my username: designguru.
Fx57 is absolutely useless for multi-threading applications I work with...
And even games will get more and more multi-threaded, there is no way back
The Asus a8sn-sli nforce4 deluxe whatever is a single cpu motherboard as you know, why should I need a dual cpu board when it's about dual core on a single cpu?
However, I would really be interested in what would be the result of having two Athlon X2 on a dual CPU board... I guess at least we could get rid of our gas-provider during the winter...
But would it work, as a computer I mean?

 

[designguru]

The dispatch day came and went so I thought I would contact Mesh again to confirm it had been dispatched.

Well, it says estimated despatch (or dispatch) which means the estimated date when it's sent out of the factory...
You cannot blame them for despatching the things you expect delivered on the same date!
Dispatch is like 'departure' in an airport, delivery is like 'arrival'.
If you actually arrive anywhere before you depart, I would actually be interested of hearing from you...
And by the way, on the confirmation email it says don't expect less than 6 days after dispatch to be delivered, it's that they say on mine, I don't know about yours

 

[designguru]

Why do you keep reasserting the fact you don't work for Mesh?

Is there a guilty conscience at work here?

Because you really won't know what their customer service is like until you get a problem, will you?

Because people like you keep on coming to me I've made the worst mistake in my life ever ordering from mesh...
Most of them are Evesham worshippers...
I don't care about customer service, unless it's a hardware problem, which I doubt, I'm able to take care of myself. That doesn't justify a 1 grand difference in the price for poor ignorant customers...
I will never use the warranty, you can trust me on that.
I am currently working for the statistics: JSA and DSS...
If something's wrong with Mesh computers, I'll be the first to sue them, as £2k for me is much more than the £3-4k you are happy to spend with the guys you worship...
I cannot afford a Porsche, so I buy the most expensive Saab, though I know there is a big issue with their radiators which are built by Renault...
Ok, I'll take my desktop to some cruising up to the lakes... If it ever fails
I have repaired the most dead computers you can think of so far, and they are running better than your alienwares and cool fancy cases...
So why should I worry about the way it is assembled?
I can fix it IF it's wrong