How stupid does Microsoft think we Americans are?

K

kurttrail

mikesg said:
R. McCarty wrote:

I couldn't disagree more. I don't care where the service comes from.
I care
whether the person I am speaking to can help me or not, and how long
oit
takes to get that help And that has much more to do with the
individual than
with where he's located. I've had good telephone support from people
within
the US, and I've had terrible support from people within the US. I've
had
good telephone support from people outside the US, and I've had
terrible
support from people outside the US.

Your complaint should be with Kevin, not with offshore support in
general.
Don't paint everyone outsude the USA (or in it, for that matter)
with the
same brush.

I resent that you feel that way, Ken.
It is called Patriotism
or Nationalism
HERE .. I put it in bold so you could see it ...

nationalist

adj : *devotion to the interests or culture of a particular nation
including promoting the interests of one country over those of
others*; "nationalist aspirations"; "minor nationalistic differences"
[syn: nationalistic] n 1: one who loves and defends his or her
country [syn: patriot] 2: an advocate of national independence of or
a strong national government

I am not flaming people from other countries, I am just looking at the
best intrests of my own.

Lets create this scenario .. Lets take you when you were a kid... Your
dad worked for microsoft or some other company and lost his job
because it was moved to INDIA. Lets just say you are .. 15 years old
or so... daddy can't buy you that new car you wanted when you got old
enough to drive... you have to move to cheaper housing... Possibly
some family stress due to lack of income could lead to your parents
divorcing... Health issues come into play somewhere here ... and here
you sit.. on the phone with Tech Support with a person you barely
understand doing EXACTLY what your dad used to do .... would you
care then? I think you'd hold a grudge knowing what kind of
devastation it has caused you.. and any generations succeeding you.

I'm not saying all tech support in the US is the greatest, but even
those non-americans are sitting there reading from a flow chart,
telling you what to do next if this step doesn't work. It would be a
little bit easier if you could at least understand what is being said
to you.

O-K-NOW-Prais dis Olt Eff FOER Kiaz PLIS. translates to Press the
Alt-F4 keys. Umm... Repeat that.

Remember, Nazis were nationalists too!

--
Peace!
Kurt
Self-anointed Moderator
microscum.pubic.windowsexp.gonorrhea
http://microscum.com/mscommunity
"Trustworthy Computing" is only another example of an Oxymoron!
"Produkt-Aktivierung macht frei"
 
A

Alias

mikesg said:
While I don't totally agree, and don't care to subject my political
views of the president, I will add that I have yet to see a president
that did not have Pros as well as Cons.

I am not pro Bush nor am I against everything he has done, but he
hasn't bombed me yet so I can't speak on that part.

A lot of the decisions are not "systematically" made by him.

Oh, are you saying that Bush isn't in charge and had nothing to do with
the Patriot Act.
I do believe there is a conflict of interest with some of his
decisions.

60% of his family's wealth came from oil, while the other 40% came from
cattle. Both have dramatically increased since he took office.

Surprise, surprise.
I believe the apostrophe was meant to be AFTER the "s" .. just a typo
but I don't think that makes him stupid.
I'm no english teacher,

The apostrophe would not make sense before or after the "s".
you meant "than ever before." or did you know the difference?

Of course, that was a typo.
I guess that makes you .... "stupid" ? You are definitely one to
enlighten someone on their grammatical skills about as equally as
myself.

No, as I just stated, it was a typo.

Alias
 
K

kurttrail

J. D. B. said:
Had to reload XP on a laptop today. It would not take my license code
(I've loaded Linux on it, then back to Windows, then.....well you get
the picture) so I had to call them. A woman on the phone answered.
Said her name was "Dorothy" and she had an Indian accent. This is the
second time I've called a company, had the call shipped to India, and
the person on the phone used an American name. I think these
companies like Microsoft know we hate these Indian/overseas call
centers so they think they can fool us into acceptance by having
these people use American names. Well anyone with a brain knows they
are not Americans on the phone. You can tell by all the static on
the line and sometimes the systems on their end are very slow in
responding. Hey Microsoft, if you want Americans to buy your
expensive operating systems and applications, then stop shipping the
jobs overseas.

Nice effective troll! Good Job!

--
Peace!
Kurt
Self-anointed Moderator
microscum.pubic.windowsexp.gonorrhea
http://microscum.com/mscommunity
"Trustworthy Computing" is only another example of an Oxymoron!
"Produkt-Aktivierung macht frei"
 
L

Leythos

mikesg.1zgtya@no- said:
We have shot ourselves in the foot, and it is all about GREED.
Government wants to tax the corporations to death to ship the products
out of the country, and the corporations see that it is cheaper to BUY
a piece of land... build a building and employ hundreds of workers at a
fraction of the cost, and then have our products shipped into the USA
2/3 cheaper than it was to ship it out.

Multi Billion dollar industries would saw their own leg off to make a
billion MORE dollars next year than they did this year.

I would say "Our corporations and stock holders" have shot us in the
Foot.

As a small business owner I don't have a chance to compete unless I
offer services that can be afforded by myself and my customers. When
working with customers in your same geographical area it's fairly easy
to keep all wages, costs, sales on the same level as everyone around
you. When you have to compete with the WalMarts and companies that
"Outsource" to areas outside your geographical area, well, they drive
down the sales prices to a point that local companies can't compete and
then go out of business.

To give you an idea, we can provide remote management of networks
anywhere in the world right now, and do as well as any other company in
the world, better I would like to think. Most of our business comes from
places within 3 states of our location - as most of those companies have
worked with the "Off-Shore" support groups that read from scripts, don't
think outside the box, and have no means to get onsite in a reasonable
time (or they send some noob with no skill because they use the lowest
bidder). At the same time, we talk with potential customers that have
not been burned by the above and want a rate of $20/hr for service - so
we turn them away.

At some point the field, wages and sales, will level out around the
world, it's already happening in India. First comes lower wages, which
means higher profits/shares, then less buying power for your own
geographical area, then wages creep up around the world, profit starts
to slip, they move to another area of cheap labour, repeat, later, it
all levels out because they can't keep the same margin, so they have to
lower the sale cost or increase wages or lower profit - or fire the
board for not having enough ethics to accept a lower profit margin while
still helping the community (wages) that got it started and made it what
it is today.
Not ONCE did I blame a foreigner for any of the above. I just have a
problem understanding them, when all they do is read from a friggin
flow chart. Any problem you have that does NOT show on this flow
chart, is outside their vocabulary, and of course you must be put on
hold so they can either ask someone ELSE, or have someone translate it.

And most will agree with you, the intelligent ones, that it's not a
personal thing - it's about Corporate/Share Holder greed. If they can
get a call center to follow a script and handle 90% of the BS calls,
then they make a profit as people won't show their displeasure by buying
some other vendors products.
 
A

ANONYMOUS

That is why we American's basically rule the world?

That is why we have a mess anywhere a yank went! Germany was divided
for nearly 50 years (East and West Germany)! Iraq will never have a
piece as long as Americans are in charge of the World peace!. I won't
be surprised if Iraq is also divided into Kurdish, Sunnis and Shias'
land! This means war in perpetuity! Constant demand for American
weapons of mass destruction! More jobs for Amricans unless this too is
outsourced!
 
A

ANONYMOUS

Don't worry. OXFAM will come to your rescue when you are starving!
Muslims will also help you provided you convert yourself to their
religion like christians/missionaries did to the population of ex
colonies!

History always repeats itself. What you did to them comes to haunt you
in later life!

Long live indians and chinese workers. I can now afford to have 5 PCs
and 6 laptops which was not possible when Americans were making them.
 
A

ANONYMOUS

I am not pro Bush nor am I against everything he has done, but he
hasn't bombed me yet so I can't speak on that part.

You are a typical american who doesn't know what is going on on this
planet. When Bush came to power, he didn't know there was a country
called China because he had never travelled outside USA. In fact he
didn't even have a passport!

Perhaps, you should travel a lot instead of bombing peasants who are
content with what they have have. You are trying to impose your will on
them and forcing them to change so that they can understand you. How
about you lot try to understand them?
 
K

Kerry Brown

ANONYMOUS said:
You are a typical american who doesn't know what is going on on this
planet. When Bush came to power, he didn't know there was a country
called China because he had never travelled outside USA. In fact he
didn't even have a passport!

Perhaps, you should travel a lot instead of bombing peasants who are
content with what they have have. You are trying to impose your will
on them and forcing them to change so that they can understand you.
How about you lot try to understand them?

Talk about the pot calling the kettle black. How is "Great" Britain under
Tony Blair any different?

Kerry
 
A

ANONYMOUS

Talk about the pot calling the kettle black. How is "Great" Britain under
Tony Blair any different?

Great Britain is doing very well indeed. The only mistake Tony Blair
made was to follow George Bush blindly. British econony is at its
strongest in the last 30 years or so. Employers can't find enough
workers to do certain skilled jobs. This is partly due to previous
conservative party not invested enough in education and training. This
is being corrected under Tony blair.

Tony blair is not popular at present because of his stance towards Iraq
and his affiliation with George Bush. He did very well when he
supported Bill Clinton.

Regards,
George, George, George's a Belfast boy! The legend has been burried
today:
http://news.bbc.co.uk/1/hi/northern_ireland/4493898.stm
 
I

Incognitus

Jitendra said:
Knowing a good english doesnot mean u r positive...does it mean so?
Being positive is something related to ur mind...

I was absolutely positive your typing needed improvement, you've already
improved.
 
K

Kerry Brown

ANONYMOUS said:
Great Britain is doing very well indeed. The only mistake Tony Blair
made was to follow George Bush blindly. British econony is at its
strongest in the last 30 years or so. Employers can't find enough
workers to do certain skilled jobs. This is partly due to previous
conservative party not invested enough in education and training.
This is being corrected under Tony blair.

Tony blair is not popular at present because of his stance towards
Iraq and his affiliation with George Bush. He did very well when he
supported Bill Clinton.

LOL I wasn't talking about the economy. Neither was your previous post.

Kerry
 
A

ANONYMOUS

You asked:

What do you expect me to write about? Do you expect me to read your
mind? I might be good at solving IT problems but you can't expect me to
be good at reading people's minds as well.

Do you have a specific question about Tony Blair and when he is expected
to retire? If not then let us move on from this thread which has
nothing to do with General WindowsXP.
 
M

Max Wachtel

(e-mail address removed) AKA ANONYMOUS on 12/3/2005 in
That is why we have a mess anywhere a yank went! Germany was divided
for nearly 50 years (East and West Germany)! Iraq will never have a
piece as long as Americans are in charge of the World peace!. I won't
be surprised if Iraq is also divided into Kurdish, Sunnis and Shias'
land! This means war in perpetuity! Constant demand for American
weapons of mass destruction! More jobs for Amricans unless this too
is outsourced!
******************Reply Separator*************************

If we hadn't been in Germany,you would be speaking German.
This East/West "thing" has been going on for over a thousand years now.
Isn't it time we stepped in and finished it?
Don't even get me started on the Kurds. They deserve their own homeland.
Seems that when the Europeans divided up the east after WWI they used a
straight-edge instead of looking at the ethnic makeup of the population.

--
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Keeping Windows Clean: http://home.neo.rr.com/manna4u/keepingclean.html
Windows Help: http://home.neo.rr.com/manna4u/tools.html
Playing Nice on Usenet: http://oakroadsystems.com/genl/unice.htm#xpost
To reply by e-mail change nomail.afraid.org to gmail.com
nomail.afraid.org is setup specifically for use in USENET
feel free to use it yourself. Registered Linux User #393236
 
J

jonah

mikesg wrote:



From what part of West Virginia did this person say he
came?

? This some sort of reference to Country Bumpkins or similar insult?
Please enlighten me I am intrigued.

Jonah
 
W

Winux P

: Had to reload XP on a laptop today. It would not take my license code
: (I've loaded Linux on it, then back to Windows, then.....well you get
: the picture) so I had to call them. A woman on the phone answered.
: Said her name was "Dorothy" and she had an Indian accent. This is the
: second time I've called a company, had the call shipped to India, and
: the person on the phone used an American name. I think these companies
: like Microsoft know we hate these Indian/overseas call centers so they
: think they can fool us into acceptance by having these people use
: American names. Well anyone with a brain knows they are not Americans
: on the phone. You can tell by all the static on the line and sometimes
: the systems on their end are very slow in responding. Hey Microsoft, if
: you want Americans to buy your expensive operating systems and
: applications, then stop shipping the jobs overseas.


After voting Pres. G. W. Bush Jr. a second term, the whole world thinks
Americans are stupid. It's the premise MS is most probably acting on. Anyway
J.D.B it is the U.S pushing for the (double speak) level playing field, free
market, free world, democracy everywhere. If you disagree, you'll get
annihilated, guess MS support goes offshore then. Just don't feel ambivalent
if you get a chance to pirate MS software, then call India for activation
and support, you'll feel better for it.

- Winux P

In Philosophy, two wrongs don't make a right. In Mathematics two negatives
make a positive.
I think maths is more precise.
 
A

Alias

Winux said:
: Had to reload XP on a laptop today. It would not take my license code
: (I've loaded Linux on it, then back to Windows, then.....well you get
: the picture) so I had to call them. A woman on the phone answered.
: Said her name was "Dorothy" and she had an Indian accent. This is the
: second time I've called a company, had the call shipped to India, and
: the person on the phone used an American name. I think these companies
: like Microsoft know we hate these Indian/overseas call centers so they
: think they can fool us into acceptance by having these people use
: American names. Well anyone with a brain knows they are not Americans
: on the phone. You can tell by all the static on the line and sometimes
: the systems on their end are very slow in responding. Hey Microsoft, if
: you want Americans to buy your expensive operating systems and
: applications, then stop shipping the jobs overseas.


After voting Pres. G. W. Bush Jr. a second term, the whole world thinks
Americans are stupid. It's the premise MS is most probably acting on. Anyway
J.D.B it is the U.S pushing for the (double speak) level playing field, free
market, free world, democracy everywhere. If you disagree, you'll get
annihilated, guess MS support goes offshore then. Just don't feel ambivalent
if you get a chance to pirate MS software, then call India for activation
and support, you'll feel better for it.

- Winux P

In Philosophy, two wrongs don't make a right. In Mathematics two negatives
make a positive.
I think maths is more precise.

In English grammar, two negatives make a positive. "He isn't doing
nothing", for example ;-)

Alias
 
T

Tom [Pepper] Willett

None of your crap has anything to do with this newsgroup. Do you have
double standards? Or, do you consider this your private chat group?

|
| You asked:
|
| > >> Talk about the pot calling the kettle black. How is "Great" Britain
| > >> under Tony Blair any different?
|
| What do you expect me to write about? Do you expect me to read your
| mind? I might be good at solving IT problems but you can't expect me to
| be good at reading people's minds as well.
|
| Do you have a specific question about Tony Blair and when he is expected
| to retire? If not then let us move on from this thread which has
| nothing to do with General WindowsXP.
|
|
|
|
|
| Kerry Brown wrote:
| >
| > ANONYMOUS wrote:
| > >> Talk about the pot calling the kettle black. How is "Great" Britain
| > >> under Tony Blair any different?
| > >>
| > >
| > > Great Britain is doing very well indeed. The only mistake Tony Blair
| > > made was to follow George Bush blindly. British econony is at its
| > > strongest in the last 30 years or so. Employers can't find enough
| > > workers to do certain skilled jobs. This is partly due to previous
| > > conservative party not invested enough in education and training.
| > > This is being corrected under Tony blair.
| > >
| > > Tony blair is not popular at present because of his stance towards
| > > Iraq and his affiliation with George Bush. He did very well when he
| > > supported Bill Clinton.
| >
| > LOL I wasn't talking about the economy. Neither was your previous post.
| >
| > Kerry
| >
| > >
| > > Regards,
| > > George, George, George's a Belfast boy! The legend has been burried
| > > today:
| > > http://news.bbc.co.uk/1/hi/northern_ireland/4493898.stm
| > >
| > >
| > >
| > > Kerry Brown wrote:
| > >>
| > >> ANONYMOUS wrote:
| > >>>> I am not pro Bush nor am I against everything he has done, but he
| > >>>> hasn't bombed me yet so I can't speak on that part.
| > >>>>
| > >>>
| > >>> You are a typical american who doesn't know what is going on on this
| > >>> planet. When Bush came to power, he didn't know there was a country
| > >>> called China because he had never travelled outside USA. In fact he
| > >>> didn't even have a passport!
| > >>>
| > >>> Perhaps, you should travel a lot instead of bombing peasants who are
| > >>> content with what they have have. You are trying to impose your
| > >>> will on them and forcing them to change so that they can understand
| > >>> you. How about you lot try to understand them?
| > >>>
| > >>
| > >> Talk about the pot calling the kettle black. How is "Great" Britain
| > >> under Tony Blair any different?
| > >>
| > >> Kerry
 
J

jonah

Dear All Frustrated People
This is not the question of Indian or American. But skilled and the unskiled
one. America is also prividing such foolish help centres. The example is
Macromedia. A month back i called Macromedia product help center and
finsihed with disappointment. This was a direct product help center. I was
surprised by
theier product knowledge. Whoops u can get better people in India.

I m from India and ofcourse i understand your problem. When some1 needs help
and the other end is just with a blank mind. But there is nothing to blame
India.

I think this is the habit of Americans of blaming the world over. Sometimes
they blame China then Iraq, then India then Russia....and so on. This is true
dear Aliens will land first on America. :D

Pls get rid of this and come positive with the world.

Whtever is happening is coz of the business profits in USA so blame yr
people not India.

Hi Jitendramr,

The problem is not one of Indian, Chinese or whatever it is a question
of the quality of service offered which you found was pathetic and the
loss of jobs. Its the coporations most of us are really angry with not
the "support centres" wherever they are. It is insulting to have been
promised support by a product manufactorer then finding that "support"
involves hours of wasted time talking to somebody who knows very very
little about the product in question beyond what is on the script in
front of them. It was bad enough when this rigmarole involved in
country support centres but now to add insult to injury they outsource
the support elsewhere sacking local workers and saving money to con
the consumer that they do indeed provide support.

Good for you guys if you get the jobs coming your way from outsoucing,
but don't expect a positive attidude we do not like being cheated
especially not by corporate tosspots.

Personally I think the apalling quality of service will kill the
outsourcing of support sooner rather than later, as people in general
become more PC savvy they will learn that "Free and Cheap mean Crap
with regard to hardware and software and that "support" means
absolutley nothing unless they provide the CEOs phone number.
Consumers are ulitmately in charge and the market always corrects
itself in the end, in other words Google will eventually rule the
world :cool:

You get what you pay for in all things.

Jonah
 

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