Fax modem problems

[Don Troutman]

My boss is having issues with receiving faxes on his computer. It's
late, and I don't recall what modem he has in his machine right now...
I'm not sure if it's a hardware or software issue. I can tell you that
his computer runs XP Pro and is up-to-date with service packs, etc.

My questions are:

1. What modem do you recommend, if it's hardware-related?
2. Should I go with a non-MS fax program? He just wants to receive
faxes on his machine, so WinFax Pro is a bit of overkill, but could the
issue be software-related?

 

[Russ Valentine [MVP-Outlook]]

Hard to know without more symptoms.
http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835142

 

[Earl F. Parrish]

My boss is having issues with receiving faxes on his computer. It's late,
and I don't recall what modem he has in his machine right now... I'm not
sure if it's a hardware or software issue. I can tell you that his
computer runs XP Pro and is up-to-date with service packs, etc.

My questions are:

1. What modem do you recommend, if it's hardware-related?
2. Should I go with a non-MS fax program? He just wants to receive faxes
on his machine, so WinFax Pro is a bit of overkill, but could the issue be
software-related?

Make sure that the modem is connected to a straight analog phone line and
not a digital one from the office phone system. A digital phone jack puts
out too many volts for an analog modem and could damage the computer as
well.

 

[Don Troutman]

Hard to know without more symptoms.
http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835142

I appreciate the response, and am sorry I couldn't give more info at the
time.

It turns out that the modem installed in my bosses computer doesn't show
on the Officially Sanctioned Microsoft list. I have an order in for a
US Robotics Performance Pro - let's see if that clears up the problem.