Faxing Modems

[Kath]

the guy that built my computer told me that I have an internal modem, Smart
Link, so I should be able to use it for faxing through Windows XP. However,
when I try to set up the faxing service, it says that there is no modem
connected. He said that it would cost me $20 if I wanted to bring it in for
him to set it up but I would rather keep the $20 and try to do it myself.
Can anyone help?

 

[Lem]

the guy that built my computer told me that I have an internal modem, Smart
Link, so I should be able to use it for faxing through Windows XP. However,
when I try to set up the faxing service, it says that there is no modem
connected. He said that it would cost me $20 if I wanted to bring it in for
him to set it up but I would rather keep the $20 and try to do it myself.
Can anyone help?

You don't give much to go on.

Open Device Manager and look for the line for "Modems." Is there a
yellow Exclamation mark?

Click the + next to "Modems" and double-click on the entry for your
particular modem. Ensure that on the General tab, it says "Use this
device (enable)" under the heading "Device Usage."

Click the Diagnostics tab and then click the "Query Modem" button. You
should see a list of "Commands" and "Responses." What is the response
to the command "AT+FCLASS=?"

You don't say what you did to "set up the faxing service," but if you
have questions, see http://members.shaw.ca/bsanders/FAQFAX.htm

--
Lem -- MS-MVP

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm

 

[Chuck]

It sounds like the "guy" did a poor job of integrating the hardware that he
supplied.
Specifically, the modem related software and drivers.

Since this is an internal modem, possibly a "software" modem, windows may
not ever work on the fax side.

 

[Kath]

the response to AT+FCLASS=? on my modem is 0,1.

Also, I am not sure how to connect my phone line for the internal fax modem
if I am using the phone line for my high speed internet - do you have any
suggestions? I bought a dual jack, will that help me? Can you help?

 

[Lem]

the response to AT+FCLASS=? on my modem is 0,1.

Also, I am not sure how to connect my phone line for the internal fax modem
if I am using the phone line for my high speed internet - do you have any
suggestions? I bought a dual jack, will that help me? Can you help?

FCLASS=1 means that your modem is capable of sending and receiving
faxes. Whether it will work with Windows XP Fax Services is another story.

If you are using DSL over a telephone line for your Internet connection,
then (unless it is a dedicated DSL-only line) you can share the same
physical telephone line for both DSL and telephone. I assume that you
already do this -- you do have a telephone in the house connected to the
same line, don't you?

Assuming that you are sharing DSL and telephone services on the same
physical line, *all* telephone devices (and that includes your fax
modem) must be connected to the line through a DSL filter. You should
have been given several of these by the DSL installer. If not, you can
buy them either on-line or at a local computer or electronics store.

Often, there will only be a single wall outlet for your telephone line
that is physically near your computer. Thus you will need something
like this (which may be the "double jack" you already have):
http://www.radioshack.com/product/index.jsp?productId=3584366

Plug the adapter into the wall outlet; plug the line to your DSL modem
into one of the 2 inputs; and connect a DSL filter to the other input
and the other end of the filter to the input of your fax modem. Note
that there are likely two jacks on your modem. Only one of them is where
you connect to the wall (or the dual adapter); the other is to connect
an optional telephone. In the following image, you would connect the
jack on the right to the wall outlet (but not all mfrs use the same
symbols):
http://www.usr.com/images/products/product.asp?prod=5699b&image=front

Physical connections aside, in your initial post you said that "when I
try to set up the faxing service, it says that there is no modem
connected." Exactly *how* did you try to set up the faxing service? Or,
as I earlier suggested, read the FAXFAQ.

--
Lem -- MS-MVP

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm

 

[G]

if the modem drivers are installed properly, and you get a class 1, 2 or 2.0
result for fax capability then you are good to go to about 99% of the fax
software that is available for Windows.

 

[buckley7111]

You have a common problem. Check my solution of page 2. You will find that
you need to connect your phone line directly to the back of the PC tower.
Then connect a line from your DSL to the back of the tower. Finally, connect
your DSL directly to your home's incoming phone line. You will now have fax,
direct call access thru your OL Express...and your computer will ring when
you get a regular phone call.