R
Richard Steinfeld
I've suffered two almost-identical inbox failures lately. The MO appears
the same.
I was using Outlook Express.
Suddenly, I was not able to use the program at all. It would load to an
error message, with the only option being to exit the program. All signs
pointed to a corrupted inbox data file. The file could not be massaged
within the program because the program wouldn't run. Windows would not
allow the file to be copied, giving some type of bogus error message.
I'm still using Windows Me, ready to transition to XP. Therefore, I'm
still using a DOS-based system. So, I ran Scandisk at the DOS level.
Scandisk informed me that my inbox database file was corrupted; it said
that the beginning of the file was OK, but that messages down-the-line
would be sacrificed during a repair.
I tried three different purpose-specific recovery programs: all of them
failed. One of them, though, was able to retrieve about 25 messages from
the beginning of the file. Another gave me a wonderful complete
directory of the data, but couldn't retrieve any messages.
I was determined to abandon Outlook Express in favor of Thunderbird, so
I installed Thunderbird. After a conversation with a helpful person at
my Internet Provider (Plug: Tye at Sonic.net in Santa Rosa, California),
I imported the Outlook Express inbox into Thunderbird. Zippp! In two
minutes flat, I had retrieved three years worth of 4,500 messages, plus
their attachments. I was delighted and relieved. These messages reside
in their own special "folder," of course -- not my new inbox.
After I retrieved my old OE messges into Thunderbird, I happily allowed
Scandisk to go do it's merry work and get all the digital ducks-in-the-row.
But, Woah!
Yesterday morning, I discovered, now in Thunderbird, that my _new_ inbox
was corrupted, and in the same fashion that it was in Outlook Express. I
can't retreive the newest messages. Windows again won't allow this file
to be copied.
I can see the messages listed in the listing window; the older ones
display content perfectly. The newest ones are listed, but no content is
displayed.
What was going on around the time of the failure was that a friend had
sent me a series of five posts, each containing an MP3 audio file of
about 3 minutes material. I was able to see each of these messages and
play the music. However, the following day, only two of these posts were
loadable.
This is crazy. Or is it? What's in common is that I've been using
Grisoft AVG. AVG had recently found a virus which it had removed. I had
also run Spybot Search and Destroy around the same time that this new
damage occured (which had found a virus that I allowed it to remove).
As I said, I was not able to copy the inbox data file, even after
removing its "archive" flag. However, I was able to rename it (!?).
Then, restoring the original name, I brought it into Thunderbird again
and tried something that I found on the Thunderbird site: I compacted
the data. Then, I was able to copy the file. However, the newest posts
had been tossed.
I do not understand this behavior at all. I'm worried. It's taken many.
many hours of work to get my data back. What I suspect is that the
instant scanning process employed by AVG has somehow hiccupped during
the scan of a long message/attachment combo, trashing the entire
database in the process. AVG is the common factor in the two cases, both
of which involve different email software.
If I'm correct in this assumption, it's imperative to maintain virus
protection, yet it's imperative to stop the antivirus software from
scanning all new messages automatically.
What I need to know is how to set AVG so that it allows manual scanning
on demand, rather than automatically upon new message retrieval.
Any additional pointers are most welcome, including where else to go for
help (I haven't cross-posted this yet).
Thanks!
Richard
the same.
I was using Outlook Express.
Suddenly, I was not able to use the program at all. It would load to an
error message, with the only option being to exit the program. All signs
pointed to a corrupted inbox data file. The file could not be massaged
within the program because the program wouldn't run. Windows would not
allow the file to be copied, giving some type of bogus error message.
I'm still using Windows Me, ready to transition to XP. Therefore, I'm
still using a DOS-based system. So, I ran Scandisk at the DOS level.
Scandisk informed me that my inbox database file was corrupted; it said
that the beginning of the file was OK, but that messages down-the-line
would be sacrificed during a repair.
I tried three different purpose-specific recovery programs: all of them
failed. One of them, though, was able to retrieve about 25 messages from
the beginning of the file. Another gave me a wonderful complete
directory of the data, but couldn't retrieve any messages.
I was determined to abandon Outlook Express in favor of Thunderbird, so
I installed Thunderbird. After a conversation with a helpful person at
my Internet Provider (Plug: Tye at Sonic.net in Santa Rosa, California),
I imported the Outlook Express inbox into Thunderbird. Zippp! In two
minutes flat, I had retrieved three years worth of 4,500 messages, plus
their attachments. I was delighted and relieved. These messages reside
in their own special "folder," of course -- not my new inbox.
After I retrieved my old OE messges into Thunderbird, I happily allowed
Scandisk to go do it's merry work and get all the digital ducks-in-the-row.
But, Woah!
Yesterday morning, I discovered, now in Thunderbird, that my _new_ inbox
was corrupted, and in the same fashion that it was in Outlook Express. I
can't retreive the newest messages. Windows again won't allow this file
to be copied.
I can see the messages listed in the listing window; the older ones
display content perfectly. The newest ones are listed, but no content is
displayed.
What was going on around the time of the failure was that a friend had
sent me a series of five posts, each containing an MP3 audio file of
about 3 minutes material. I was able to see each of these messages and
play the music. However, the following day, only two of these posts were
loadable.
This is crazy. Or is it? What's in common is that I've been using
Grisoft AVG. AVG had recently found a virus which it had removed. I had
also run Spybot Search and Destroy around the same time that this new
damage occured (which had found a virus that I allowed it to remove).
As I said, I was not able to copy the inbox data file, even after
removing its "archive" flag. However, I was able to rename it (!?).
Then, restoring the original name, I brought it into Thunderbird again
and tried something that I found on the Thunderbird site: I compacted
the data. Then, I was able to copy the file. However, the newest posts
had been tossed.
I do not understand this behavior at all. I'm worried. It's taken many.
many hours of work to get my data back. What I suspect is that the
instant scanning process employed by AVG has somehow hiccupped during
the scan of a long message/attachment combo, trashing the entire
database in the process. AVG is the common factor in the two cases, both
of which involve different email software.
If I'm correct in this assumption, it's imperative to maintain virus
protection, yet it's imperative to stop the antivirus software from
scanning all new messages automatically.
What I need to know is how to set AVG so that it allows manual scanning
on demand, rather than automatically upon new message retrieval.
Any additional pointers are most welcome, including where else to go for
help (I haven't cross-posted this yet).
Thanks!
Richard