Dear Microsoft - UAC (.png & wmp) issues should be addressed.

[JK of Seattle]

Currently today I have found the search engine for this discussion website is
broken, keeps responding to searches with "term not found".

Hope someone reads this and knows who to contact (webmaster) to fix.

Thanks

 

[IkidUnot]

While I'm putting together the list of stuff installed on that PC, let me say
again that in my case the WMP problem started from one day to the next, with
no changes made to the system (nothing had been installed for at least two
weeks - and no windows updates, either). In fact, the way I found out that
we had a problem wasn't with WMP, it was with Windows Movie Maker (WMM). At
the time we were using it daily tweaking a slide show we were working on, and
it just stopped working, so I thought there was a problem with the .wmv file
and tried to check by using WMP.

And Jim: I've never installed Quicktime or Bejeweled on this PC, so there
goes a couple of possible commons.
Since then, WMM has started working again but I don't know when that
happened, because I hadn't tried using it probably from October until about 2
weeks before Christmas, when I had to finish that slide show.
Does your WMM work?

Keep thinking...
--
-me.
Let this forum know if this helps or if you figure out the problem, so
others can benefit. As far as I know the "notify me of replies"
does not work, so do not count on this feature.

 

[IkidUnot]

Zach:

On an "undisturbed" installation of Vista (I'm using Premium), can you tell
us the file version info. for WMP.dll? I don't know if we'd all be so lucky
that this would be the culprit on all of our systems, but thought it was
worth a shot.
I presume that there are no apps out there that would normally
disturb/replace/etc this file (other than the ones you've mentioned). Was
that a case where the app had included a file that was inadvertently named
wmp.dll, or did they think they needed to update wmp.dll, and replaced it to
do so, thus messing things up?
--
-me.
Let this forum know if this helps or if you figure out the problem, so
others can benefit. As far as I know the "notify me of replies"
does not work, so do not count on this feature.

 

[IkidUnot]

Here's my list...

Key:
+ came installed on the PC
* installed well before problems started
** installed well after problems started
----------------------------------------
Computer: HP dv9000c notebook
OS: Windows Vista Home Premium +
Adobe Flash Player ActiveX (uninstalled & newest version installed this week)
Adobe Acrobat Reader
Adobe Shockwave player +
Ankh (a game - won't work on Vista, uninstalled today)
Avira Antivir Personal Edition Classic *
Big Kahuna Reef **
Conexant HD Audio +
Crazy Machines **
Disney Pixar Ratatouille **
DivX codec +
Gamehouse Super Games collection
Google Toolbar
Google Updater
HP stuff (all +):
Connections
Customer Experience Enhancements
Easy Setup Core & Frontend
Help and Support
QuickLaunch Buttons 6.10 B9
QuickPlay 3.0
Total Care Advisor
Update
Wireless Assistant
NetworkAssistant
IrFanView *
Java
Kensington Mouseworks * (uninstalled)
Luxor
Microsoft Office Home & Student 2007 trial + (uninstalled)
Microsoft Office Enterprise 2007
MSXML 4.0 SP2 (KB936181)
muvee autoProducer 5.0 +
My HP Games (wildtangent) +
NVIDIA drivers +
Quilt Pro 2
Roxio CD/DVD Basic v9 + (never worked, except the labeler app; wish I knew
why!)
Soft Data Fax Modem with SmartCP *
Synaptics Pointing Device Driver (for touchpad) +


--
-Steve.
Let this forum know if this helps or if you figure out the problem, so
others can benefit. As far as I know the "notify me of replies"
does not work, so do not count on this feature.

 

[zachd [MSFT]]

Thanks, that's helpful. Did you have or uninstall Norton on this system?
That's been found on two systems so far.

It doesn't appear to be codec related so far, knock on wood.

The default Vista wmp.dll is 11.0.6000.6324. It would be difficult for an
application to *replace* that directly. What one very bad app did was to
install a private copy of wmp.dll elsewhere on the system. This shouldn't
be the case for you - if you *did* have this problem, WMP would actually
crash instead of not launching. You could check for this condition by
searching for wmp.dll on your system.

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[JSandPC]

Hi IkidUnot,

Just tried WMM with UAC on. Worked for me.

Thanks for your list of programs. The ones that match my situation are
Java, the Adobe stuff, and the HP Pre-loaded stuff.

One question for you. "Did the HP Total Care Advisor" ever stop working or
displaying images properly? Mine did at one time and I forgot what the
solution was, but it's working now. I was just wondering if the fix for this
could have caused something to happen to IE and WMP.

Thank you,

Jim

 

[zachd [MSFT]]

More questions:
===
What is set for:

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\MIME\Database\Content Type\image/x-png
CLSID =
Image Filter CLSID =

HKEY_CURRENT_USER\Software\Microsoft\Windows\Shell\Associations\MIMEAssociations\image/x-png
UserChoice =

And for those CLSID's - which binary is associated with it?

HKEY_CLASSES_ROOT\CLSID\{nnnnnnnn-nnnn-nnnn-nnnn-nnnnnnnnnnnn}\InprocServer32
= ?
===

Thanks for any help you can provide. =)

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[zachd [MSFT]]

Thanks, that feedback about Norton may be interesting - that's the second
time that's been mentioned. It looks like the codecs aren't the source of
this so far, which is nice.

Would you mind retrying ProcMon but this time filtering down to wmp.dll and
mfplat.dll? Everything in wmplayer.exe seemed to look right.

Also, I'm potentially interested in coming by with a USB memory stick to
get:
* your HKEY_CLASSES_ROOT registry
* your HKEY_CURRENT_USER\Software registry
* a full (unfiltered) ProcMon log of WMP failing (UAC on) and succeeding
(UAC off)

The last by itself will be massive data but likely should point to the
culprit, knock on wood.

It's also probably possible to ZIP or RAR those files up into more easily
transferable packages if you want to go that route, but I don't want to
impose. I greatly appreciate the help and data you've been providing.

(The above requests for information are applicable to anyone hitting this
issue, so do feel free to share if you have that data: I *am* very
interested here.)

Thanks,
-Zach
--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[zachd [MSFT]]

So looking at Jim's process monitor logs, we may have found the smoking gun-
what are the permissions for:
HKEY_CLASSES_ROOT\
Typelib\{6BF52A50-394A-11D3-B153-00C04F79FAA6}\1.0\0\win32
on your system?

On Jim's system, this was inaccessible (access denied) with UAC on. Since
that key missing will indeed break the player, this may be the failure point
on your system. Now, if this *is* what is broken, that only potentially
fixes you up and doesn't necessarily figure out the source, but it would be
a nice step forward if I'm correct in my educated guess here.

Thanks for any information here.

-Zach

 

[JK of Seattle]

Zach

See my reply to Wez dated same as this post

Thanks for your help

JK

 

[JK of Seattle]

WEZ:

Thank-You for the insight to the problem I had with png images not
displaying in IE7. This problem was also causing the stack-overflow problem
in google maps.

I too adjusted your entries for HKCU to mirror my HKCR\MIME registry items.
Similar to what JSandPC did.

Interestingly all the HKCR\MIME entries were mirrored in
HKCU\Software\Classes\VirtualStore but none of the entries had values set :[

If you would like to compare my registry items above to yours they are
located at:

http://www.yourartisans.com/png/HKCR-MIME.reg
http://www.yourartisans.com/png/HKCU-Software-Classes-VirtualStore.reg

Not sure what place the virtual store plays in the system.

My updated version of your registry is located at:

http://www.yourartisans.com/png/My-png-fix-ie7-vista.reg

THANK-YOU Wez !! -- THANK-YOU Wez !! -- THANK-YOU Wez !!

I'm sure this is only a bandaid for just png images, since all of the
HKCR\MIME entries are not populated/mirrored in HKCU. But HAY! png's display,
even in my outlook junk mail )

JK

 

[zachd [MSFT]]

Hm, OK - that seems like a hack designed to work around something denying
read permissions to the HKEY_CLASSES_ROOT hive. I'm very displeased that
something is causing this state and would love to know what is causing this
condition.

If you set the following registry keys:
======
Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Classes\Typelib\{6BF52A50-394A-11D3-B153-00C04F79FAA6}\1.0]
@="Windows Media Player"

[HKEY_CURRENT_USER\Software\Classes\Typelib\{6BF52A50-394A-11D3-B153-00C04F79FAA6}\1.0\0\win32]
@=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\
00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,77,00,6d,00,\
70,00,2e,00,64,00,6c,00,6c,00,00,00

[HKEY_CURRENT_USER\Software\Classes\Typelib\{6BF52A50-394A-11D3-B153-00C04F79FAA6}\1.0\FLAGS]
@="0"
===
, can you then access Windows Media Player normally?

Given the data on the PNG issue, this would potentially tie together:
something is causing HKCR reads to fail for the UAC'd user, and the current
newsgroup solutions are to simply hack around this failure.

My registry suggestion above is rather a hack - it's just to determine if
I'm correct in my diagnosis so far. But if I'm right, it should actually
work. I do not recommend anyone set this on a machine that does *not* have
this problem, as setting HKCU\Software\Classes setting is generally a very
very bad idea, and this is no exception.

-Zach
--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

WEZ:

Thank-You for the insight to the problem I had with png images not
displaying in IE7. This problem was also causing the stack-overflow
problem
in google maps.

I too adjusted your entries for HKCU to mirror my HKCR\MIME registry
items.
Similar to what JSandPC did.

Interestingly all the HKCR\MIME entries were mirrored in
HKCU\Software\Classes\VirtualStore but none of the entries had values set
:[

If you would like to compare my registry items above to yours they are
located at:

http://www.yourartisans.com/png/HKCR-MIME.reg
http://www.yourartisans.com/png/HKCU-Software-Classes-VirtualStore.reg

Not sure what place the virtual store plays in the system.

My updated version of your registry is located at:

http://www.yourartisans.com/png/My-png-fix-ie7-vista.reg

THANK-YOU Wez !! -- THANK-YOU Wez !! -- THANK-YOU Wez !!

I'm sure this is only a bandaid for just png images, since all of the
HKCR\MIME entries are not populated/mirrored in HKCU. But HAY! png's
display,
even in my outlook junk mail )

JK

Hey everyone. I was shocked to find that so many other people were
having the same problems as me.

Enviroment
---------
Windows Vista
IE7
2GB of RAM
Intel Core Duo 2.8GHz

My Problems
---------
Can't display PNG images
Can't display WMP videos
Can't display SWF animations

I have no idea what caused this. One day IE7 jsut stopped working
correctly. The*only* major thing I did prior to this was install and
then un-install quicktime (iTunes).

My Solution
---------
I tried dozens of .reg fixes with no luck. I tried clearing cache, re-
installing quicktime, repairing IE7. Well... you get the idea.
Somebody told me to run IE as an Administrator. I was supprised that
my functionality was restored. So I decided to digg deeper. And I ran
two Process Monitors which took a snapshot of my memory both with IE
running in normal and elevated mode. What I found was, when you run IE
in elevated mode, it reads the prefs from HKCR.. NOT HKCU. I then
filtered both capture logs to check for NAME NOT FOUND against
anything with "png" in it's path. Sure enough, everything that refered
to "png" within the HKCU was gone. Not locked out with bad
permissions, but completely gone.

So I simple exported all the .png pngfile keys from the ROOT, into the
CURRENT USER. Hey presto, I now have PNG functionality restored in my
un-elevated IE7.

FIX: http://www.wezcrozier.com/png-fix-ie7-vista.zip

* I can't guarantee this will work. Other .reg fixes seem to
concentrate in fixing the png keys at the ROOT level. Which already
present for me, because I could see PNG's when IE ran with elevated
permissions.

* Also, the same thing was screwing up my swf and wmv playback!

Let me know if this helps you guys out.

Cheers,

Wez

 

[zachd [MSFT]]

OK, we have initial verification now on Jim's machine that this hack does
actually fix the "Windows Media Player not working under UAC" issue. Can
anyone else confirm?

Thus we now get into: who or what is locking down access to:
HKEY_CLASSES_ROOT\ Typelib\{6BF52A50-394A-11D3-B153-00C04F79FAA6}
? I'm assuming there is some common set of bad or removed software on
machines with this problem. As far as I'm aware, the permissions on this
key and subkeys are correct(?).

I would be very interested in knowing the installed and uninstalled set of
software of machines that encounter this problem to understand what might be
the actual culprit here.

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

Hm, OK - that seems like a hack designed to work around something denying
read permissions to the HKEY_CLASSES_ROOT hive. I'm very displeased that
something is causing this state and would love to know what is causing
this condition.

If you set the following registry keys:
======
Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Classes\Typelib\{6BF52A50-394A-11D3-B153-00C04F79FAA6}\1.0]
@="Windows Media Player"

[HKEY_CURRENT_USER\Software\Classes\Typelib\{6BF52A50-394A-11D3-B153-00C04F79FAA6}\1.0\0\win32]
@=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\

00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,77,00,6d,00,\
70,00,2e,00,64,00,6c,00,6c,00,00,00

[HKEY_CURRENT_USER\Software\Classes\Typelib\{6BF52A50-394A-11D3-B153-00C04F79FAA6}\1.0\FLAGS]
@="0"
===
, can you then access Windows Media Player normally?

Given the data on the PNG issue, this would potentially tie together:
something is causing HKCR reads to fail for the UAC'd user, and the
current newsgroup solutions are to simply hack around this failure.

My registry suggestion above is rather a hack - it's just to determine if
I'm correct in my diagnosis so far. But if I'm right, it should actually
work. I do not recommend anyone set this on a machine that does *not*
have this problem, as setting HKCU\Software\Classes setting is generally a
very very bad idea, and this is no exception.

-Zach
--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no
rights.
--

WEZ:

Thank-You for the insight to the problem I had with png images not
displaying in IE7. This problem was also causing the stack-overflow
problem
in google maps.

I too adjusted your entries for HKCU to mirror my HKCR\MIME registry
items.
Similar to what JSandPC did.

Interestingly all the HKCR\MIME entries were mirrored in
HKCU\Software\Classes\VirtualStore but none of the entries had values set
:[

If you would like to compare my registry items above to yours they are
located at:

http://www.yourartisans.com/png/HKCR-MIME.reg
http://www.yourartisans.com/png/HKCU-Software-Classes-VirtualStore.reg

Not sure what place the virtual store plays in the system.

My updated version of your registry is located at:

http://www.yourartisans.com/png/My-png-fix-ie7-vista.reg

THANK-YOU Wez !! -- THANK-YOU Wez !! -- THANK-YOU Wez !!

I'm sure this is only a bandaid for just png images, since all of the
HKCR\MIME entries are not populated/mirrored in HKCU. But HAY! png's
display,
even in my outlook junk mail )

JK

Hey everyone. I was shocked to find that so many other people were
having the same problems as me.

Enviroment
---------
Windows Vista
IE7
2GB of RAM
Intel Core Duo 2.8GHz

My Problems
---------
Can't display PNG images
Can't display WMP videos
Can't display SWF animations

I have no idea what caused this. One day IE7 jsut stopped working
correctly. The*only* major thing I did prior to this was install and
then un-install quicktime (iTunes).

My Solution
---------
I tried dozens of .reg fixes with no luck. I tried clearing cache, re-
installing quicktime, repairing IE7. Well... you get the idea.
Somebody told me to run IE as an Administrator. I was supprised that
my functionality was restored. So I decided to digg deeper. And I ran
two Process Monitors which took a snapshot of my memory both with IE
running in normal and elevated mode. What I found was, when you run IE
in elevated mode, it reads the prefs from HKCR.. NOT HKCU. I then
filtered both capture logs to check for NAME NOT FOUND against
anything with "png" in it's path. Sure enough, everything that refered
to "png" within the HKCU was gone. Not locked out with bad
permissions, but completely gone.

So I simple exported all the .png pngfile keys from the ROOT, into the
CURRENT USER. Hey presto, I now have PNG functionality restored in my
un-elevated IE7.

FIX: http://www.wezcrozier.com/png-fix-ie7-vista.zip

* I can't guarantee this will work. Other .reg fixes seem to
concentrate in fixing the png keys at the ROOT level. Which already
present for me, because I could see PNG's when IE ran with elevated
permissions.

* Also, the same thing was screwing up my swf and wmv playback!

Let me know if this helps you guys out.

Cheers,

Wez

 

[JSandPC]

I have a question for everyone.

Did your computer come pre-loaded with Norton Internet Security Suite?

If you uninstalled it, was it uninstalled using the traditional "Add/Remove"
or did you use the special "Norton Removal Tool" found online from Symantec?

Jim

 

[LuvMyLaptop]

My laptop, HP dv9000 with Vista Home Premium purchased mid-Feb
2007, came loaded with Norton Internet Security. My husband removed it with
the Norton Removal Tool, and some other 'helpers' which he cannot remember at
this time. As you probably know, Norton is terrible to try and get out of
your system. Once it was removed, we installed Trend Micro. My problems
with .png images not displaying probably started happening a month or so
after Norton was removed. I don't remember the exact time frame.

Sorry I don't interact much with your discussions - I am much more of a
novice than proficient when it comes to discussing the 'guts' of the pc. But
I have been reading every post and am hoping for a positive resolution to
this problem soon. I have been using Firefox, but I would reallly rather go
back to IE7 if this ever gets resolved. One thing I do find interesting is
that my husband's user account on my laptop does not have any problems
whatsoever.....

 

[JK of Seattle]

Norten came pre-installed for trial period, then I removed it (add/remove)
when it started asking for money. It was constantly getting in my way. Is
there a special tool ? If so then the add/remove avenue should have alerted
user of the need for the special tools, right ? Otherwise pooh pooh on
symantec.

JK

 

[JK of Seattle]

Zach

I do not have a problem with wmp, so I did not attemp the reg entries. I'm
confident enough to make IE7 my default browser again. But I'm concerned that
the registry Hack I modified from Wez is just a band-aid to what was
corrupted by an as yet identified application overwriting the registry during
add/remove/update of an application.

JK

Hm, OK - that seems like a hack designed to work around something denying
read permissions to the HKEY_CLASSES_ROOT hive. I'm very displeased that
something is causing this state and would love to know what is causing this
condition.

If you set the following registry keys:
======
Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Classes\Typelib\{6BF52A50-394A-11D3-B153-00C04F79FAA6}\1.0]
@="Windows Media Player"

[HKEY_CURRENT_USER\Software\Classes\Typelib\{6BF52A50-394A-11D3-B153-00C04F79FAA6}\1.0\0\win32]
@=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\
00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,77,00,6d,00,\
70,00,2e,00,64,00,6c,00,6c,00,00,00

[HKEY_CURRENT_USER\Software\Classes\Typelib\{6BF52A50-394A-11D3-B153-00C04F79FAA6}\1.0\FLAGS]
@="0"
===
, can you then access Windows Media Player normally?

Given the data on the PNG issue, this would potentially tie together:
something is causing HKCR reads to fail for the UAC'd user, and the current
newsgroup solutions are to simply hack around this failure.

My registry suggestion above is rather a hack - it's just to determine if
I'm correct in my diagnosis so far. But if I'm right, it should actually
work. I do not recommend anyone set this on a machine that does *not* have
this problem, as setting HKCU\Software\Classes setting is generally a very
very bad idea, and this is no exception.

-Zach
--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

WEZ:

Thank-You for the insight to the problem I had with png images not
displaying in IE7. This problem was also causing the stack-overflow
problem
in google maps.

I too adjusted your entries for HKCU to mirror my HKCR\MIME registry
items.
Similar to what JSandPC did.

Interestingly all the HKCR\MIME entries were mirrored in
HKCU\Software\Classes\VirtualStore but none of the entries had values set
:[

If you would like to compare my registry items above to yours they are
located at:

http://www.yourartisans.com/png/HKCR-MIME.reg
http://www.yourartisans.com/png/HKCU-Software-Classes-VirtualStore.reg

Not sure what place the virtual store plays in the system.

My updated version of your registry is located at:

http://www.yourartisans.com/png/My-png-fix-ie7-vista.reg

THANK-YOU Wez !! -- THANK-YOU Wez !! -- THANK-YOU Wez !!

I'm sure this is only a bandaid for just png images, since all of the
HKCR\MIME entries are not populated/mirrored in HKCU. But HAY! png's
display,
even in my outlook junk mail )

JK

Hey everyone. I was shocked to find that so many other people were
having the same problems as me.

Enviroment
---------
Windows Vista
IE7
2GB of RAM
Intel Core Duo 2.8GHz

My Problems
---------
Can't display PNG images
Can't display WMP videos
Can't display SWF animations

I have no idea what caused this. One day IE7 jsut stopped working
correctly. The*only* major thing I did prior to this was install and
then un-install quicktime (iTunes).

My Solution
---------
I tried dozens of .reg fixes with no luck. I tried clearing cache, re-
installing quicktime, repairing IE7. Well... you get the idea.
Somebody told me to run IE as an Administrator. I was supprised that
my functionality was restored. So I decided to digg deeper. And I ran
two Process Monitors which took a snapshot of my memory both with IE
running in normal and elevated mode. What I found was, when you run IE
in elevated mode, it reads the prefs from HKCR.. NOT HKCU. I then
filtered both capture logs to check for NAME NOT FOUND against
anything with "png" in it's path. Sure enough, everything that refered
to "png" within the HKCU was gone. Not locked out with bad
permissions, but completely gone.

So I simple exported all the .png pngfile keys from the ROOT, into the
CURRENT USER. Hey presto, I now have PNG functionality restored in my
un-elevated IE7.

FIX: http://www.wezcrozier.com/png-fix-ie7-vista.zip

* I can't guarantee this will work. Other .reg fixes seem to
concentrate in fixing the png keys at the ROOT level. Which already
present for me, because I could see PNG's when IE ran with elevated
permissions.

* Also, the same thing was screwing up my swf and wmv playback!

Let me know if this helps you guys out.

Cheers,

Wez

 

[IkidUnot]

Jim:

1) I'm not much of the type to use HP Total Care Advisor types of things, so
I couldn't tell you if it stopped working or not. From the few times that
I've run it, I can tell you that I didn't see anything that looked out of the
ordinary.

2) Since you've got an HP, I'll assume that mine also came with Norton
installed, but to be honest, I just can't remember. I'll have to go back and
look at the list of stuff that's in the software directory when I'm in front
of that computer.
I can tell you that I would have un-installed that software pretty much
right after turning on the computer out of the box (don't care for it, in
case you can't tell). Since I'm unaware of a tool from Symantec to perform
the removal (til now), I would have used the Windows normal method (the
artist formerly known as "Add/Remove Programs").
Can you tell us more about Symantec's removal tool, namely:
What's the difference between removing with this tool vs uninstalling the
"normal" way?
Would it be beneficial to run the tool "a long time" after having removed
the NIS suite?

(slightly ot: I assume your system also came with Roxio CD/DVD Basic v9.
Did this ever work on your computer? I'd like to figure out why this won't
work on mine.)

 

[JSandPC]

Steve,

Thanks for the follow-up info. I dont think using the Norton Uninstall tool
would have any benefit at this point. I only asked that question, because I
used the tool and was having the .png/wmp issue. Others have indicated that
they uninstalled using either/or/both methods (Add/Remove and/or Tool), so I
dont think one has any advantage over the other. Furthermore, we're not even
sure what program caused this issue. I was just grasping at straws to see
what may have caused the issue.

As far as Roxio, mine opens up fine and it appears I can access all the
utilities. I did not attempt to burn a cd/dvd, but I opened and played
around with the "Creator Basic", "Express Labeler", and "MyDVD Basic V9".
They all opened. Is your problem with opening the applications? If not, let
me know what your issue was and I will try to duplicate it on mine.

This HP/Compaq and Vista has been virtually flawless, with the exception of
the .png/wmp issue. Now that Zach is involved, that does not seem to be much
of an issue anymore. We "band-aided" the problem by copying certain Root
keys to the HKCU. It's not a permanent fix, but now I have .png's in IE and
WMP opens without a hitch. Well...I guess it is a permanent fix for me,
because the fact that our fix was a "band-aid" is transparent to me. I have
been running with UAC enabled for about 3 weeks now and no worries.

Jim

 

[zachd [MSFT]]

Right now I'm most interested in anybody *new* who's hitting the problem.
Hopefully you all are the last vestiges of the problem. *knock on wood*