Dear Microsoft - UAC (.png & wmp) issues should be addressed.

G

Guest

OK, a new direction.

Could everyone that is experiencing the issue, please reply with your
Computer Manufacturer (IE: HP, Compaq, Dell, etc), your model number and your
OS?

Mine is an HP v6210us Vista Home Premium.
 
G

Guest

Hello all,

I have the same problem as JK. When I create a new user, and use it as
"standard user", png are displayed right, but with my admin account, it still
doesn't work.

I tried to fully uninstall iTunes and Quicktime, then re-attributed the
default program for png files to IE7 (iexplore.exe). Result is, when I
double-click on a PNG file, it opens with IE7, then IE7 asks for allowing the
use of ActiveX.

If I refuse, everything stop here.

If I accept, a new ie7 window opens, and the procedure starts from the
begining, with asking for activeX, and so on.

If there is a png file in a web page (not directly the png file), the red x
comes like described by JK and others.

I believe the PNG files are processed like a programm, or like a application
(like .swf files), but not like an image (jpg) anymore.

But I have no idea how to fix this.

Does that help ?

By the way, I have Vista Ultimate in French, on a dual core 6700, 2.6GHrz,
with 3GB Ram.
Please forgive me for my poor english.
Thx
Elguimauk

Ramesh said:
JK,

The ACCESS DENIED errors (for all of the registry keys you mentioned) appears here as well, but .PNGs display fine in IE, with or without UAC enabled. I'm clueless ATM...shall post back if I find anything.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Yes the problem went away when I setup another user "FGHJK"
I then went back to original user "CVBNM" and made "FGHJK" administrator and
"CVBNM" standard user. restarted pc and original user "CVBNM" still would not
display png images :((

I've restored "CVBNM" admin rights and "FGHJK" standard user, my "CVBNM"
account also administrates my lan PCs and servers.

BTW - today's (11/13/07) MS updates for Vista and Office Pro 2007 has really
slowed down my IE, like the browser is waiting for every data object to be
screened before loading pages. This page took 2 minutes to load.

I await further instructions . . . .

Ramesh said:
Hi JK,

It appears that the registry permissions for the HKEY_CURRENT_USER hive is messed up, as "ACCESS DENIED" error is seen in many areas in HKCU. Can you create a new user account and _test_ if the .PNG problem exists there also?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Accessed the about:tab in IE, process monitor showed 4 "name not found" and
alot of "access denied" for IE as follows (also sent output to you via email
attachment) :


63598 5:27:33
PM iexplore.exe RegOpenKey HKCU\Software\Classes\PROTOCOLS\Filter\image/png NAME NOT FOUND Desired Access: Query Value

63599 5:27:33 PM iexplore.exe RegOpenKey HKCR\PROTOCOLS\Filter\image/png
NAME NOT FOUND Desired Access: Query Value

64180 5:27:33
PM iexplore.exe RegOpenKey HKCU\Software\Classes\PROTOCOLS\Filter\image/png NAME NOT FOUND Desired Access: Query Value

64181 5:27:33 PM iexplore.exe RegOpenKey HKCR\PROTOCOLS\Filter\image/png
NAME NOT FOUND Desired Access: Query Value


19782 5:27:25
PM iexplore.exe RegOpenKey HKLM\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\5.0\Cache ACCESS
DENIED Desired Access: Query Value, Set Value, Create Sub Key, Enumerate Sub
Keys
20329 5:27:25
PM iexplore.exe RegOpenKey HKLM\System\CurrentControlSet\Services\WinSock2\Parameters
ACCESS DENIED Desired
Access: All Access
21320 5:27:25 PM iexplore.exe RegOpenKey HKLM\Software\Microsoft\Tracing

ACCESS DENIED Desired Access: Query Value, Set Value
21327 5:27:25 PM iexplore.exe RegOpenKey HKLM\SOFTWARE\Microsoft\Tracing

ACCESS DENIED Desired Access: Query Value, Set Value
21331 5:27:25 PM iexplore.exe RegOpenKey HKLM\Software\Microsoft\Tracing

ACCESS DENIED Desired Access: Query Value, Set Value
21344 5:27:25 PM iexplore.exe RegOpenKey HKLM\SOFTWARE\Microsoft\Tracing

ACCESS DENIED Desired Access: Query Value, Set Value
21562 5:27:25 PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows
NT\CurrentVersion\Winlogon
ACCESS DENIED Desired Access: Read/Write
21577 5:27:25 PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows
NT\CurrentVersion\Winlogon
ACCESS DENIED Desired Access: Read/Write
22165 5:27:25 PM iexplore.exe RegOpenKey HKCU

ACCESS DENIED Desired Access: Query Value, Set Value
22351 5:27:25 PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows
NT\CurrentVersion\Winlogon
ACCESS DENIED Desired Access: Read/Write
22360 5:27:25 PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows
NT\CurrentVersion\Winlogon
ACCESS DENIED Desired Access: Read/Write
22454 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\windows\CurrentVersion\Internet
Settings ACCESS
DENIED Desired Access: Set Value
22463 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings ACCESS
DENIED Desired Access: Set Value
22490 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\windows\CurrentVersion\Internet
Settings ACCESS
DENIED Desired Access: Write
22500 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings ACCESS
DENIED Desired Access: Write
22507 5:27:25
PM iexplore.exe RegOpenKey HKLM\System\CurrentControlSet\Hardware
Profiles\0001\Software\Microsoft\windows\CurrentVersion\Internet Settings
ACCESS DENIED Desired Access: Set Value
22516 5:27:25
PM iexplore.exe RegOpenKey HKLM\System\CurrentControlSet\Hardware
Profiles\0001\Software\Microsoft\windows\CurrentVersion\Internet Settings
ACCESS DENIED Desired Access: Set Value
22795 5:27:25
PM iexplore.exe RegOpenKey HKLM\System\CurrentControlSet\Services\WinSock2\Parameters
ACCESS DENIED Desired
Access: All Access
22967 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\ZoneMap ACCESS
DENIED Desired Access: Read/Write
23051 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\ZoneMap ACCESS
DENIED Desired Access: Read/Write
23134 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\ZoneMap ACCESS
DENIED Desired Access: Read/Write
27763 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\RunMRU
ACCESS DENIED Desired
Access: Read/Write
27774 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\RunMRU
ACCESS DENIED Desired
Access: Read/Write
28787 5:27:25 PM iexplore.exe RegOpenKey HKCU\SOFTWARE\Microsoft\Internet
Explorer\Security\P3Global
ACCESS DENIED Desired Access: Read, Set Value
28796 5:27:25 PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Internet
Explorer\Security\P3Global
ACCESS DENIED Desired Access: Read, Set Value
28799 5:27:25 PM iexplore.exe RegOpenKey HKCU\SOFTWARE\Microsoft\Internet
Explorer\Security\P3Sites
ACCESS DENIED Desired Access: Read, Create Sub Key
28808 5:27:25 PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Internet
Explorer\Security\P3Sites
ACCESS DENIED Desired Access: Read, Create Sub Key
30780 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume
ACCESS DENIED Desired Access:
Read/Write
30783 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume
ACCESS DENIED Desired Access:
Read/Write
30791 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume
ACCESS DENIED Desired Access:
Read/Write
30795 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume
ACCESS DENIED Desired Access:
Read/Write
30804 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume
ACCESS DENIED Desired Access:
Read/Write
30808 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume
ACCESS DENIED Desired Access:
Read/Write
30815 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume
ACCESS DENIED Desired Access:
Read/Write
30821 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebeef-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30839 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebeef-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30848 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebd7f-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30863 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebd7f-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30873 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebd7d-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30888 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebd7d-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30891 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebef4-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30906 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebef4-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30909 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebef7-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30924 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebef7-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30927 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebef6-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30942 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebef6-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30945 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebef5-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30961 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebef5-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
33887 5:27:25 PM iexplore.exe RegOpenKey HKCU\Software\Classes\Local
Settings\Software\Microsoft\Windows\Shell\MuiCache
ACCESS DENIED Desired Access: Read/Write
57374 5:27:33
PM iexplore.exe RegOpenKey HKCU\System\CurrentControlSet\Control\MediaProperties\PrivateProperties\Joystick\Winmm
ACCESS DENIED Desired Access: Read/Write
57375 5:27:33
PM iexplore.exe RegOpenKey HKCU\System\CurrentControlSet\Control\MediaProperties\PrivateProperties\Joystick\Winmm
ACCESS DENIED Desired Access: Read/Write
57389 5:27:33
PM iexplore.exe RegOpenKey HKCU\System\CurrentControlSet\Control\MediaProperties\PrivateProperties\Joystick\Winmm
ACCESS DENIED Desired Access: Read/Write
65686 5:27:46
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\UserAssist
ACCESS DENIED Desired Access:
Query Value, Set Value, Delete
65688 5:27:46
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\UserAssist
ACCESS DENIED Desired Access:
Query Value, Set Value, Delete





Ramesh said:
JK,

That might be it. Perhaps you see any ACCESS DENIED errors when loading a .PNG in IE?

Type this in the address bar and press ENTER:

about:Tabs

(The about:Tabs shows a .PNG file.)

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Process monitor showed 2 access denied entries, as follows:

94308 9:55:25.0409842
PM regedit.exe 824 RegOpenKey HKCR\MIME\Database\Content
Type\image/x-png\Bits ACCESS DENIED Desired Access: Delete

94327 9:55:25.0416589
PM regedit.exe 824 RegOpenKey HKCR\MIME\Database\Content Type\image/png\Bits
ACCESS DENIED Desired Access: Delete

JK
Click to expand...
Click to expand...
Click to expand...
 
I

IkidUnot

HP Pavilion dv9000t, Windows Vista Premium.

So far the PC is great. The OS? not so great.
 
J

JK of Seattle

Ramesh

Is there a way that i could re-install (uninstall-install) IE7 that would
restore the registry to it's original state for ie7. So that the registry
entries for HKCR\MIME\Database\Content Type\image is restored with it's
entries for png values ?

Ramesh said:
JK,

The ACCESS DENIED errors (for all of the registry keys you mentioned) appears here as well, but .PNGs display fine in IE, with or without UAC enabled. I'm clueless ATM...shall post back if I find anything.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Yes the problem went away when I setup another user "FGHJK"
I then went back to original user "CVBNM" and made "FGHJK" administrator and
"CVBNM" standard user. restarted pc and original user "CVBNM" still would not
display png images :((

I've restored "CVBNM" admin rights and "FGHJK" standard user, my "CVBNM"
account also administrates my lan PCs and servers.

BTW - today's (11/13/07) MS updates for Vista and Office Pro 2007 has really
slowed down my IE, like the browser is waiting for every data object to be
screened before loading pages. This page took 2 minutes to load.

I await further instructions . . . .

Ramesh said:
Hi JK,

It appears that the registry permissions for the HKEY_CURRENT_USER hive is messed up, as "ACCESS DENIED" error is seen in many areas in HKCU. Can you create a new user account and _test_ if the .PNG problem exists there also?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Accessed the about:tab in IE, process monitor showed 4 "name not found" and
alot of "access denied" for IE as follows (also sent output to you via email
attachment) :


63598 5:27:33
PM iexplore.exe RegOpenKey HKCU\Software\Classes\PROTOCOLS\Filter\image/png NAME NOT FOUND Desired Access: Query Value

63599 5:27:33 PM iexplore.exe RegOpenKey HKCR\PROTOCOLS\Filter\image/png
NAME NOT FOUND Desired Access: Query Value

64180 5:27:33
PM iexplore.exe RegOpenKey HKCU\Software\Classes\PROTOCOLS\Filter\image/png NAME NOT FOUND Desired Access: Query Value

64181 5:27:33 PM iexplore.exe RegOpenKey HKCR\PROTOCOLS\Filter\image/png
NAME NOT FOUND Desired Access: Query Value


19782 5:27:25
PM iexplore.exe RegOpenKey HKLM\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\5.0\Cache ACCESS
DENIED Desired Access: Query Value, Set Value, Create Sub Key, Enumerate Sub
Keys
20329 5:27:25
PM iexplore.exe RegOpenKey HKLM\System\CurrentControlSet\Services\WinSock2\Parameters
ACCESS DENIED Desired
Access: All Access
21320 5:27:25 PM iexplore.exe RegOpenKey HKLM\Software\Microsoft\Tracing

ACCESS DENIED Desired Access: Query Value, Set Value
21327 5:27:25 PM iexplore.exe RegOpenKey HKLM\SOFTWARE\Microsoft\Tracing

ACCESS DENIED Desired Access: Query Value, Set Value
21331 5:27:25 PM iexplore.exe RegOpenKey HKLM\Software\Microsoft\Tracing

ACCESS DENIED Desired Access: Query Value, Set Value
21344 5:27:25 PM iexplore.exe RegOpenKey HKLM\SOFTWARE\Microsoft\Tracing

ACCESS DENIED Desired Access: Query Value, Set Value
21562 5:27:25 PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows
NT\CurrentVersion\Winlogon
ACCESS DENIED Desired Access: Read/Write
21577 5:27:25 PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows
NT\CurrentVersion\Winlogon
ACCESS DENIED Desired Access: Read/Write
22165 5:27:25 PM iexplore.exe RegOpenKey HKCU

ACCESS DENIED Desired Access: Query Value, Set Value
22351 5:27:25 PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows
NT\CurrentVersion\Winlogon
ACCESS DENIED Desired Access: Read/Write
22360 5:27:25 PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows
NT\CurrentVersion\Winlogon
ACCESS DENIED Desired Access: Read/Write
22454 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\windows\CurrentVersion\Internet
Settings ACCESS
DENIED Desired Access: Set Value
22463 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings ACCESS
DENIED Desired Access: Set Value
22490 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\windows\CurrentVersion\Internet
Settings ACCESS
DENIED Desired Access: Write
22500 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings ACCESS
DENIED Desired Access: Write
22507 5:27:25
PM iexplore.exe RegOpenKey HKLM\System\CurrentControlSet\Hardware
Profiles\0001\Software\Microsoft\windows\CurrentVersion\Internet Settings
ACCESS DENIED Desired Access: Set Value
22516 5:27:25
PM iexplore.exe RegOpenKey HKLM\System\CurrentControlSet\Hardware
Profiles\0001\Software\Microsoft\windows\CurrentVersion\Internet Settings
ACCESS DENIED Desired Access: Set Value
22795 5:27:25
PM iexplore.exe RegOpenKey HKLM\System\CurrentControlSet\Services\WinSock2\Parameters
ACCESS DENIED Desired
Access: All Access
22967 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\ZoneMap ACCESS
DENIED Desired Access: Read/Write
23051 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\ZoneMap ACCESS
DENIED Desired Access: Read/Write
23134 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\ZoneMap ACCESS
DENIED Desired Access: Read/Write
27763 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\RunMRU
ACCESS DENIED Desired
Access: Read/Write
27774 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\RunMRU
ACCESS DENIED Desired
Access: Read/Write
28787 5:27:25 PM iexplore.exe RegOpenKey HKCU\SOFTWARE\Microsoft\Internet
Explorer\Security\P3Global
ACCESS DENIED Desired Access: Read, Set Value
28796 5:27:25 PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Internet
Explorer\Security\P3Global
ACCESS DENIED Desired Access: Read, Set Value
28799 5:27:25 PM iexplore.exe RegOpenKey HKCU\SOFTWARE\Microsoft\Internet
Explorer\Security\P3Sites
ACCESS DENIED Desired Access: Read, Create Sub Key
28808 5:27:25 PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Internet
Explorer\Security\P3Sites
ACCESS DENIED Desired Access: Read, Create Sub Key
30780 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume
ACCESS DENIED Desired Access:
Read/Write
30783 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume
ACCESS DENIED Desired Access:
Read/Write
30791 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume
ACCESS DENIED Desired Access:
Read/Write
30795 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume
ACCESS DENIED Desired Access:
Read/Write
30804 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume
ACCESS DENIED Desired Access:
Read/Write
30808 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume
ACCESS DENIED Desired Access:
Read/Write
30815 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume
ACCESS DENIED Desired Access:
Read/Write
30821 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebeef-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30839 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebeef-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30848 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebd7f-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30863 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebd7f-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30873 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebd7d-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30888 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebd7d-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30891 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebef4-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30906 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebef4-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30909 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebef7-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30924 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebef7-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30927 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebef6-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30942 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebef6-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30945 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebef5-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30961 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebef5-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
33887 5:27:25 PM iexplore.exe RegOpenKey HKCU\Software\Classes\Local
Settings\Software\Microsoft\Windows\Shell\MuiCache
ACCESS DENIED Desired Access: Read/Write
57374 5:27:33
PM iexplore.exe RegOpenKey HKCU\System\CurrentControlSet\Control\MediaProperties\PrivateProperties\Joystick\Winmm
ACCESS DENIED Desired Access: Read/Write
57375 5:27:33
PM iexplore.exe RegOpenKey HKCU\System\CurrentControlSet\Control\MediaProperties\PrivateProperties\Joystick\Winmm
ACCESS DENIED Desired Access: Read/Write
57389 5:27:33
PM iexplore.exe RegOpenKey HKCU\System\CurrentControlSet\Control\MediaProperties\PrivateProperties\Joystick\Winmm
ACCESS DENIED Desired Access: Read/Write
65686 5:27:46
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\UserAssist
ACCESS DENIED Desired Access:
Query Value, Set Value, Delete
65688 5:27:46
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\UserAssist
ACCESS DENIED Desired Access:
Query Value, Set Value, Delete





Ramesh said:
JK,

That might be it. Perhaps you see any ACCESS DENIED errors when loading a .PNG in IE?

Type this in the address bar and press ENTER:

about:Tabs

(The about:Tabs shows a .PNG file.)

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Process monitor showed 2 access denied entries, as follows:

94308 9:55:25.0409842
PM regedit.exe 824 RegOpenKey HKCR\MIME\Database\Content
Type\image/x-png\Bits ACCESS DENIED Desired Access: Delete

94327 9:55:25.0416589
PM regedit.exe 824 RegOpenKey HKCR\MIME\Database\Content Type\image/png\Bits
ACCESS DENIED Desired Access: Delete

JK
Click to expand...
Click to expand...
Click to expand...
 
J

JK of Seattle

Ramesh

addendum to previous post for re-installing IE7 is so that the registry keys
listed below are restored:

HKCU\Software\Classes\PROTOCOLS\Filter
HKCR\PROTOCOLS\Filter

thanks

Ramesh said:
JK,

The ACCESS DENIED errors (for all of the registry keys you mentioned) appears here as well, but .PNGs display fine in IE, with or without UAC enabled. I'm clueless ATM...shall post back if I find anything.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Yes the problem went away when I setup another user "FGHJK"
I then went back to original user "CVBNM" and made "FGHJK" administrator and
"CVBNM" standard user. restarted pc and original user "CVBNM" still would not
display png images :((

I've restored "CVBNM" admin rights and "FGHJK" standard user, my "CVBNM"
account also administrates my lan PCs and servers.

BTW - today's (11/13/07) MS updates for Vista and Office Pro 2007 has really
slowed down my IE, like the browser is waiting for every data object to be
screened before loading pages. This page took 2 minutes to load.

I await further instructions . . . .

Ramesh said:
Hi JK,

It appears that the registry permissions for the HKEY_CURRENT_USER hive is messed up, as "ACCESS DENIED" error is seen in many areas in HKCU. Can you create a new user account and _test_ if the .PNG problem exists there also?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Accessed the about:tab in IE, process monitor showed 4 "name not found" and
alot of "access denied" for IE as follows (also sent output to you via email
attachment) :


63598 5:27:33
PM iexplore.exe RegOpenKey HKCU\Software\Classes\PROTOCOLS\Filter\image/png NAME NOT FOUND Desired Access: Query Value

63599 5:27:33 PM iexplore.exe RegOpenKey HKCR\PROTOCOLS\Filter\image/png
NAME NOT FOUND Desired Access: Query Value

64180 5:27:33
PM iexplore.exe RegOpenKey HKCU\Software\Classes\PROTOCOLS\Filter\image/png NAME NOT FOUND Desired Access: Query Value

64181 5:27:33 PM iexplore.exe RegOpenKey HKCR\PROTOCOLS\Filter\image/png
NAME NOT FOUND Desired Access: Query Value


19782 5:27:25
PM iexplore.exe RegOpenKey HKLM\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\5.0\Cache ACCESS
DENIED Desired Access: Query Value, Set Value, Create Sub Key, Enumerate Sub
Keys
20329 5:27:25
PM iexplore.exe RegOpenKey HKLM\System\CurrentControlSet\Services\WinSock2\Parameters
ACCESS DENIED Desired
Access: All Access
21320 5:27:25 PM iexplore.exe RegOpenKey HKLM\Software\Microsoft\Tracing

ACCESS DENIED Desired Access: Query Value, Set Value
21327 5:27:25 PM iexplore.exe RegOpenKey HKLM\SOFTWARE\Microsoft\Tracing

ACCESS DENIED Desired Access: Query Value, Set Value
21331 5:27:25 PM iexplore.exe RegOpenKey HKLM\Software\Microsoft\Tracing

ACCESS DENIED Desired Access: Query Value, Set Value
21344 5:27:25 PM iexplore.exe RegOpenKey HKLM\SOFTWARE\Microsoft\Tracing

ACCESS DENIED Desired Access: Query Value, Set Value
21562 5:27:25 PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows
NT\CurrentVersion\Winlogon
ACCESS DENIED Desired Access: Read/Write
21577 5:27:25 PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows
NT\CurrentVersion\Winlogon
ACCESS DENIED Desired Access: Read/Write
22165 5:27:25 PM iexplore.exe RegOpenKey HKCU

ACCESS DENIED Desired Access: Query Value, Set Value
22351 5:27:25 PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows
NT\CurrentVersion\Winlogon
ACCESS DENIED Desired Access: Read/Write
22360 5:27:25 PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows
NT\CurrentVersion\Winlogon
ACCESS DENIED Desired Access: Read/Write
22454 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\windows\CurrentVersion\Internet
Settings ACCESS
DENIED Desired Access: Set Value
22463 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings ACCESS
DENIED Desired Access: Set Value
22490 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\windows\CurrentVersion\Internet
Settings ACCESS
DENIED Desired Access: Write
22500 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings ACCESS
DENIED Desired Access: Write
22507 5:27:25
PM iexplore.exe RegOpenKey HKLM\System\CurrentControlSet\Hardware
Profiles\0001\Software\Microsoft\windows\CurrentVersion\Internet Settings
ACCESS DENIED Desired Access: Set Value
22516 5:27:25
PM iexplore.exe RegOpenKey HKLM\System\CurrentControlSet\Hardware
Profiles\0001\Software\Microsoft\windows\CurrentVersion\Internet Settings
ACCESS DENIED Desired Access: Set Value
22795 5:27:25
PM iexplore.exe RegOpenKey HKLM\System\CurrentControlSet\Services\WinSock2\Parameters
ACCESS DENIED Desired
Access: All Access
22967 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\ZoneMap ACCESS
DENIED Desired Access: Read/Write
23051 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\ZoneMap ACCESS
DENIED Desired Access: Read/Write
23134 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\ZoneMap ACCESS
DENIED Desired Access: Read/Write
27763 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\RunMRU
ACCESS DENIED Desired
Access: Read/Write
27774 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\RunMRU
ACCESS DENIED Desired
Access: Read/Write
28787 5:27:25 PM iexplore.exe RegOpenKey HKCU\SOFTWARE\Microsoft\Internet
Explorer\Security\P3Global
ACCESS DENIED Desired Access: Read, Set Value
28796 5:27:25 PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Internet
Explorer\Security\P3Global
ACCESS DENIED Desired Access: Read, Set Value
28799 5:27:25 PM iexplore.exe RegOpenKey HKCU\SOFTWARE\Microsoft\Internet
Explorer\Security\P3Sites
ACCESS DENIED Desired Access: Read, Create Sub Key
28808 5:27:25 PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Internet
Explorer\Security\P3Sites
ACCESS DENIED Desired Access: Read, Create Sub Key
30780 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume
ACCESS DENIED Desired Access:
Read/Write
30783 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume
ACCESS DENIED Desired Access:
Read/Write
30791 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume
ACCESS DENIED Desired Access:
Read/Write
30795 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume
ACCESS DENIED Desired Access:
Read/Write
30804 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume
ACCESS DENIED Desired Access:
Read/Write
30808 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume
ACCESS DENIED Desired Access:
Read/Write
30815 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume
ACCESS DENIED Desired Access:
Read/Write
30821 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebeef-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30839 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebeef-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30848 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebd7f-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30863 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebd7f-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30873 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebd7d-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30888 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebd7d-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30891 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebef4-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30906 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebef4-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30909 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebef7-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30924 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebef7-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30927 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebef6-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30942 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebef6-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30945 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebef5-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30961 5:27:25
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebef5-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
33887 5:27:25 PM iexplore.exe RegOpenKey HKCU\Software\Classes\Local
Settings\Software\Microsoft\Windows\Shell\MuiCache
ACCESS DENIED Desired Access: Read/Write
57374 5:27:33
PM iexplore.exe RegOpenKey HKCU\System\CurrentControlSet\Control\MediaProperties\PrivateProperties\Joystick\Winmm
ACCESS DENIED Desired Access: Read/Write
57375 5:27:33
PM iexplore.exe RegOpenKey HKCU\System\CurrentControlSet\Control\MediaProperties\PrivateProperties\Joystick\Winmm
ACCESS DENIED Desired Access: Read/Write
57389 5:27:33
PM iexplore.exe RegOpenKey HKCU\System\CurrentControlSet\Control\MediaProperties\PrivateProperties\Joystick\Winmm
ACCESS DENIED Desired Access: Read/Write
65686 5:27:46
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\UserAssist
ACCESS DENIED Desired Access:
Query Value, Set Value, Delete
65688 5:27:46
PM iexplore.exe RegOpenKey HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\UserAssist
ACCESS DENIED Desired Access:
Query Value, Set Value, Delete





Ramesh said:
JK,

That might be it. Perhaps you see any ACCESS DENIED errors when loading a .PNG in IE?

Type this in the address bar and press ENTER:

about:Tabs

(The about:Tabs shows a .PNG file.)

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Process monitor showed 2 access denied entries, as follows:

94308 9:55:25.0409842
PM regedit.exe 824 RegOpenKey HKCR\MIME\Database\Content
Type\image/x-png\Bits ACCESS DENIED Desired Access: Delete

94327 9:55:25.0416589
PM regedit.exe 824 RegOpenKey HKCR\MIME\Database\Content Type\image/png\Bits
ACCESS DENIED Desired Access: Delete

JK
Click to expand...
Click to expand...
Click to expand...
 
L

LuvMyLaptop

I'm glad there's finally postings out here regarding this problem! I thought
it was caused by some program I downloaded! I've been having this problem
for almost 6 months! Purchased my HP dv9000 with Vista Home Premium mid-Feb
2007. Problem began happening in June. When I first started searching about
this problem, there wasn't alot out there (at least where I was looking) The
admin account works fine, and my husband is also a user on this pc, and his
account works fine also! Firefox also works fine!
Let's hope microsoft gets on board here and helps us out!
 
R

R. Moose

I'm having the same problem. Well, not exactly.
I'm using IE 7, and it recently stopped displaying .png files, oh and
Google Maps causes a stack overflow. I'm not sure exactly when it stopped,
because I mainly use Firefox, except when I find a page that doesn't display
exactly right.

The main difference is that this problem is occurring on my XP SP2 machine,
and not my Vista box.

I've cleared my cache, reinstalled IE7, reinstalled Quicktime, and I even
tried installing Silverlight.
 
K

kamal

having the same problem

vista ultimate
dell xps 710

works properly with admin accounts
registry merge by srinivasan does not work as it reports errors
permissions in registry don't appear correct
i have NEVER installed quicktime on this machine

posting here to increase volume of the thread.

waiting for microsoft to patch with WU i suppose, as the current patch is
too demanding for most users to EVEN TRY to fix it, and since it doesn't
work, why bother?

is there not a real fix out there yet? this is really baffling, i find it
hard to believe that this problem is so OLD and not fixed yet.

(e-mail address removed) if you have a fix, i'd appreciate it.
 
J

JSandPC

Hi Kamal,

This has not been resolved for me either.

No idea why MS is not responding to this thread. This issue seems to have
happened to many Vista users. It could be happening to many more and they
might not even know it...yet.

I've just been running with UAC turned off and everything works fine. I
don't want to run in this mode forever, though.

A couple of days ago, I "googled" "png wmp uac" and got about 60+ websites
pointing to this thread. Seems that a popular issue like this one, would get
some attention from MS. Also, wouldnt you think that some MS employees would
be having this issue on their own computers as well?


Jim
 
G

gian

Me too I had the "X-red" problem with IE7 in Vista.
Some days ago, I updated Vista (automatic update) ad I installed
OpenOfficeOrg 2.3 (italian) ... and the problem wa magically desappeard! It
was because of Open Office?
 
Z

zachd [MSFT]

It's an interesting question why I at least haven't heard of anyone inside
Microsoft running into this issue. I'd be interested in running into one of
them, since that would presume that a local box was having this problem and
was available for debugging. I'd like that. =\

Just to clarify so we don't start off on the wrong foot:
No idea why MS is not responding to this thread.
Click to expand...
You might want to read the Newsgroup Expectations of Service here:
http://www.microsoft.com/communities/conduct/default.mspx
, specifically "Microsoft does not offer formal support for the communities
you'll find here." I'm here as a friend. =)

What is the sum total of your problems?
* Is PNG broken in IE?
* Is WMP broken?
* Is QuickTime installed?
If you try the registry merge, what keys are blocked?
What software has been installed to your afflicted system? There should be
a common subset of installed software on afflicted systems that should
likely isolate out to what might have triggered this.

I'm mostly interested in people who have a broken WMP, and knowing what's
going on with their systems. A simply registry monitor trace of what
happens when you try (and fail) to launch WMP, for example, would be really
great data.

For what it's worth, I don't know many WMP-centric people who typically
track this Administration newsgroup. I tend to try to contribute as a
friend to the vista.music_pictures_video and windowsmedia.player newsgroups,
but I don't know of anyone WMP-centric who would likely have stumbled across
this. I saw it mentioned in a post in music_pictures_video, for example. =\

Thanks,
-Zach
 
J

JSandPC

Hi Zach, Nice to talk to you again.

Thanks for the link to the MS Expectations info. I posted this type of
thread (Suggestion for Microsoft) so that someone on the "inside" might take
an interest...It must have worked, because now we have you!

Also, the reason, I posted in the Administration, Accounts & Passwords
category is because, in my opinion, the UAC may be the root cause. It's just
a guess, but everyone that I have talked to has turned off UAC to temporarily
resolve these issues or have created a new user. In either case, the issues
went away.

As for your questions...

Is PNG broken in IE? - Yes, I cannot view .png images in Internet Explorer
unless I turn off UAC or run IE as Administrator. Also, IE works on my guest
account (even with UAC enabled).

Is WMP broken? - Yes, WMP will not open unless I turn off UAC or run WMP as
Administrator. Also, WMP works on my guest account (even with UAC enabled).

Is Quicktime installed? - Yes. I have since uninstalled it in an attempt to
correct the issue, but it didnt work. I reinstalled it a couple of weeks ago.

What software is installed on the afflicted system? Since this system has
been affliced with both these issues for 10 months and more software has been
installed since the issues developed, I will attempt to list only the
software that was installed prior to noticing the issues.

Quicktime
MS Office 2000 Pro was installed, but I recently upgraded to Office 2007 Pro.
Macromedia (Adobe) Flash Player
Adobe AR Reader 8
Macromedia (Adobe) Shockwave
Java Runtime (Sun) 1.6.0_03
Microsoft Sync Center
AVG Free Edition
Windows Defender

A note of interest. I had an issue with Java and had to re-install another
version. This was shortly after Vista was released and I think Sun had some
issues with the previous version

As far as the registry merge, I assume you are speaking of Ramesh's png
association registry fix. I don't really know what keys it is failing on,
but it does indeed fail.

As far as the process monitor, I will need to download and install one and
then turn UAC back on. I have only turned UAC on a few times since this
problem has occured. The only reason I have turned it on is to see if a
Windows Update may have resolved the issues.

Thanks again Zach for taking the time to help us and for taking an interest
in this thread.

Jim
 
Z

zachd [MSFT]

Yeah, I was kind of thinking I'd get more responses from people in this
groups or more data, but -- there wasn't a lot of good data mined there. =\

What's the association for PNG set to currently? Does setting it to Photo
Gallery fix IE?
IE/WMP working seems to confirm that it's an HKCU corruption/issue.

Ideally I'd like to get the IE/PNG issue working so we can focus on WMP.

So far these are suspect:
HKCU\MIME\Database\Content Type\image/x-png
HKCU\MIME\Database\Content Type\image/png
HKCU\Software\Classes\PROTOCOLS\Filter\image/png
for IE's issue. What are the subkeys/values there?
 
W

Wez

Hey everyone. I was shocked to find that so many other people were having the
same problems as me.

Enviroment
---------
Windows Vista
IE7
2GB of RAM
Intel Core Duo 2.8GHz

My Problems
---------
Can't display PNG images
Can't display WMP videos
Can't display SWF animations

I have no idea what caused this. One day IE7 jsut stopped working correctly.
The*only* major thing I did prior to this was install and then un-install
quicktime (iTunes).

My Solution
---------
I tried dozens of .reg fixes with no luck. I tried clearing cache,
re-installing quicktime, repairing IE7. Well... you get the idea. Somebody
told me to run IE as an Administrator. I was supprised that my functionality
was restored. So I decided to digg deeper. And I ran two Process Monitors
which took a snapshot of my memory both with IE running in normal and
elevated mode. What I found was, when you run IE in elevated mode, it reads
the prefs from HKCR.. NOT HKCU. I then filtered both capture logs to check
for NAME NOT FOUND against anything with "png" in it's path. Sure enough,
everything that refered to "png" within the HKCU was gone. Not locked out
with bad permissions, but completely gone.

So I simple exported all the .png pngfile keys from the ROOT, into the
CURRENT USER. Hey presto, I now have PNG functionality restored in my
un-elevated IE7.

FIX: http://www.wezcrozier.com/png-fix-ie7-vista.zip

* I can't guarantee this will work. Other .reg fixes seem to concentrate in
fixing the png keys at the ROOT level. Which already present for me, because
I could see PNG's when IE ran with elevated permissions.

* Also, the same thing was screwing up my swf and wmv playback!

Let me know if this helps you guys out.

Cheers,

Wez
 
W

Wez

Hey everyone. I was shocked to find that so many other people were
having the same problems as me.

Enviroment
---------
Windows Vista
IE7
2GB of RAM
Intel Core Duo 2.8GHz

My Problems
---------
Can't display PNG images
Can't display WMP videos
Can't display SWF animations

I have no idea what caused this. One day IE7 jsut stopped working
correctly. The*only* major thing I did prior to this was install and
then un-install quicktime (iTunes).

My Solution
---------
I tried dozens of .reg fixes with no luck. I tried clearing cache, re-
installing quicktime, repairing IE7. Well... you get the idea.
Somebody told me to run IE as an Administrator. I was supprised that
my functionality was restored. So I decided to digg deeper. And I ran
two Process Monitors which took a snapshot of my memory both with IE
running in normal and elevated mode. What I found was, when you run IE
in elevated mode, it reads the prefs from HKCR.. NOT HKCU. I then
filtered both capture logs to check for NAME NOT FOUND against
anything with "png" in it's path. Sure enough, everything that refered
to "png" within the HKCU was gone. Not locked out with bad
permissions, but completely gone.

So I simple exported all the .png pngfile keys from the ROOT, into the
CURRENT USER. Hey presto, I now have PNG functionality restored in my
un-elevated IE7.

FIX: http://www.wezcrozier.com/png-fix-ie7-vista.zip

* I can't guarantee this will work. Other .reg fixes seem to
concentrate in fixing the png keys at the ROOT level. Which already
present for me, because I could see PNG's when IE ran with elevated
permissions.

* Also, the same thing was screwing up my swf and wmv playback!

Let me know if this helps you guys out.

Cheers,

Wez
 
J

JK of Seattle

Zach

Please refer to my thread (december 2007) with Ramesh, there is a wealth of
data in it.

Ramesh was stumped in the end and has not replied since.

BTW - this affects everthing that tries to display a png and the fact that
hkcu/mime does not exist in my registry.

JK
 
Z

zachd [MSFT]

There's generally no reinstall for any Vista subcomponents short of a Vista
reinstall, sorry. But that should install over the top of itself fine...

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

JK of Seattle said:
Ramesh

Is there a way that i could re-install (uninstall-install) IE7 that would
restore the registry to it's original state for ie7. So that the registry
entries for HKCR\MIME\Database\Content Type\image is restored with it's
entries for png values ?

Ramesh said:
JK,

The ACCESS DENIED errors (for all of the registry keys you mentioned)
appears here as well, but .PNGs display fine in IE, with or without UAC
enabled. I'm clueless ATM...shall post back if I find anything.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Yes the problem went away when I setup another user "FGHJK"
I then went back to original user "CVBNM" and made "FGHJK" administrator
and
"CVBNM" standard user. restarted pc and original user "CVBNM" still would
not
display png images :((

I've restored "CVBNM" admin rights and "FGHJK" standard user, my "CVBNM"
account also administrates my lan PCs and servers.

BTW - today's (11/13/07) MS updates for Vista and Office Pro 2007 has
really
slowed down my IE, like the browser is waiting for every data object to
be
screened before loading pages. This page took 2 minutes to load.

I await further instructions . . . .

Ramesh said:
Hi JK,

It appears that the registry permissions for the HKEY_CURRENT_USER hive
is messed up, as "ACCESS DENIED" error is seen in many areas in HKCU.
Can you create a new user account and _test_ if the .PNG problem exists
there also?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


message Accessed the about:tab in IE, process monitor showed 4 "name not found"
and
alot of "access denied" for IE as follows (also sent output to you via
email
attachment) :


63598 5:27:33
PM iexplore.exe RegOpenKey
HKCU\Software\Classes\PROTOCOLS\Filter\image/png NAME NOT FOUND Desired
Access: Query Value

63599 5:27:33 PM iexplore.exe RegOpenKey
HKCR\PROTOCOLS\Filter\image/png
NAME NOT FOUND Desired Access: Query Value

64180 5:27:33
PM iexplore.exe RegOpenKey
HKCU\Software\Classes\PROTOCOLS\Filter\image/png NAME NOT FOUND Desired
Access: Query Value

64181 5:27:33 PM iexplore.exe RegOpenKey
HKCR\PROTOCOLS\Filter\image/png
NAME NOT FOUND Desired Access: Query Value


19782 5:27:25
PM iexplore.exe RegOpenKey
HKLM\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\5.0\Cache ACCESS
DENIED Desired Access: Query Value, Set Value, Create Sub Key,
Enumerate Sub
Keys
20329 5:27:25
PM iexplore.exe RegOpenKey
HKLM\System\CurrentControlSet\Services\WinSock2\Parameters
ACCESS DENIED
Desired
Access: All Access
21320 5:27:25 PM iexplore.exe RegOpenKey
HKLM\Software\Microsoft\Tracing

ACCESS DENIED Desired Access: Query Value, Set Value
21327 5:27:25 PM iexplore.exe RegOpenKey
HKLM\SOFTWARE\Microsoft\Tracing

ACCESS DENIED Desired Access: Query Value, Set Value
21331 5:27:25 PM iexplore.exe RegOpenKey
HKLM\Software\Microsoft\Tracing

ACCESS DENIED Desired Access: Query Value, Set Value
21344 5:27:25 PM iexplore.exe RegOpenKey
HKLM\SOFTWARE\Microsoft\Tracing

ACCESS DENIED Desired Access: Query Value, Set Value
21562 5:27:25 PM iexplore.exe RegOpenKey
HKCU\Software\Microsoft\Windows
NT\CurrentVersion\Winlogon
ACCESS DENIED Desired Access: Read/Write
21577 5:27:25 PM iexplore.exe RegOpenKey
HKCU\Software\Microsoft\Windows
NT\CurrentVersion\Winlogon
ACCESS DENIED Desired Access: Read/Write
22165 5:27:25 PM iexplore.exe RegOpenKey HKCU

ACCESS DENIED Desired Access: Query Value, Set Value
22351 5:27:25 PM iexplore.exe RegOpenKey
HKCU\Software\Microsoft\Windows
NT\CurrentVersion\Winlogon
ACCESS DENIED Desired Access: Read/Write
22360 5:27:25 PM iexplore.exe RegOpenKey
HKCU\Software\Microsoft\Windows
NT\CurrentVersion\Winlogon
ACCESS DENIED Desired Access: Read/Write
22454 5:27:25
PM iexplore.exe RegOpenKey
HKCU\Software\Microsoft\windows\CurrentVersion\Internet
Settings ACCESS
DENIED Desired Access: Set Value
22463 5:27:25
PM iexplore.exe RegOpenKey
HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings ACCESS
DENIED Desired Access: Set Value
22490 5:27:25
PM iexplore.exe RegOpenKey
HKCU\Software\Microsoft\windows\CurrentVersion\Internet
Settings ACCESS
DENIED Desired Access: Write
22500 5:27:25
PM iexplore.exe RegOpenKey
HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings ACCESS
DENIED Desired Access: Write
22507 5:27:25
PM iexplore.exe RegOpenKey HKLM\System\CurrentControlSet\Hardware
Profiles\0001\Software\Microsoft\windows\CurrentVersion\Internet
Settings
ACCESS DENIED Desired Access: Set Value
22516 5:27:25
PM iexplore.exe RegOpenKey HKLM\System\CurrentControlSet\Hardware
Profiles\0001\Software\Microsoft\windows\CurrentVersion\Internet
Settings
ACCESS DENIED Desired Access: Set Value
22795 5:27:25
PM iexplore.exe RegOpenKey
HKLM\System\CurrentControlSet\Services\WinSock2\Parameters
ACCESS DENIED
Desired
Access: All Access
22967 5:27:25
PM iexplore.exe RegOpenKey
HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\ZoneMap ACCESS
DENIED Desired Access: Read/Write
23051 5:27:25
PM iexplore.exe RegOpenKey
HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\ZoneMap ACCESS
DENIED Desired Access: Read/Write
23134 5:27:25
PM iexplore.exe RegOpenKey
HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\ZoneMap ACCESS
DENIED Desired Access: Read/Write
27763 5:27:25
PM iexplore.exe RegOpenKey
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\RunMRU
ACCESS DENIED
Desired
Access: Read/Write
27774 5:27:25
PM iexplore.exe RegOpenKey
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\RunMRU
ACCESS DENIED
Desired
Access: Read/Write
28787 5:27:25 PM iexplore.exe RegOpenKey
HKCU\SOFTWARE\Microsoft\Internet
Explorer\Security\P3Global
ACCESS DENIED Desired Access: Read, Set Value
28796 5:27:25 PM iexplore.exe RegOpenKey
HKCU\Software\Microsoft\Internet
Explorer\Security\P3Global
ACCESS DENIED Desired Access: Read, Set Value
28799 5:27:25 PM iexplore.exe RegOpenKey
HKCU\SOFTWARE\Microsoft\Internet
Explorer\Security\P3Sites
ACCESS DENIED Desired Access: Read, Create Sub Key
28808 5:27:25 PM iexplore.exe RegOpenKey
HKCU\Software\Microsoft\Internet
Explorer\Security\P3Sites
ACCESS DENIED Desired Access: Read, Create Sub Key
30780 5:27:25
PM iexplore.exe RegOpenKey
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume
ACCESS DENIED Desired Access:
Read/Write
30783 5:27:25
PM iexplore.exe RegOpenKey
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume
ACCESS DENIED Desired Access:
Read/Write
30791 5:27:25
PM iexplore.exe RegOpenKey
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume
ACCESS DENIED Desired Access:
Read/Write
30795 5:27:25
PM iexplore.exe RegOpenKey
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume
ACCESS DENIED Desired Access:
Read/Write
30804 5:27:25
PM iexplore.exe RegOpenKey
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume
ACCESS DENIED Desired Access:
Read/Write
30808 5:27:25
PM iexplore.exe RegOpenKey
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume
ACCESS DENIED Desired Access:
Read/Write
30815 5:27:25
PM iexplore.exe RegOpenKey
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\CPC\Volume
ACCESS DENIED Desired Access:
Read/Write
30821 5:27:25
PM iexplore.exe RegOpenKey
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebeef-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30839 5:27:25
PM iexplore.exe RegOpenKey
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebeef-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30848 5:27:25
PM iexplore.exe RegOpenKey
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebd7f-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30863 5:27:25
PM iexplore.exe RegOpenKey
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebd7f-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30873 5:27:25
PM iexplore.exe RegOpenKey
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebd7d-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30888 5:27:25
PM iexplore.exe RegOpenKey
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebd7d-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30891 5:27:25
PM iexplore.exe RegOpenKey
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebef4-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30906 5:27:25
PM iexplore.exe RegOpenKey
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebef4-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30909 5:27:25
PM iexplore.exe RegOpenKey
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebef7-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30924 5:27:25
PM iexplore.exe RegOpenKey
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebef7-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30927 5:27:25
PM iexplore.exe RegOpenKey
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebef6-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30942 5:27:25
PM iexplore.exe RegOpenKey
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebef6-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30945 5:27:25
PM iexplore.exe RegOpenKey
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebef5-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
30961 5:27:25
PM iexplore.exe RegOpenKey
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{821ebef5-1849-11dc-bec5-806e6f6e6963}
ACCESS DENIED Desired Access: Read/Write
33887 5:27:25 PM iexplore.exe RegOpenKey HKCU\Software\Classes\Local
Settings\Software\Microsoft\Windows\Shell\MuiCache
ACCESS DENIED Desired Access: Read/Write
57374 5:27:33
PM iexplore.exe RegOpenKey
HKCU\System\CurrentControlSet\Control\MediaProperties\PrivateProperties\Joystick\Winmm
ACCESS DENIED Desired Access:
Read/Write
57375 5:27:33
PM iexplore.exe RegOpenKey
HKCU\System\CurrentControlSet\Control\MediaProperties\PrivateProperties\Joystick\Winmm
ACCESS DENIED Desired Access:
Read/Write
57389 5:27:33
PM iexplore.exe RegOpenKey
HKCU\System\CurrentControlSet\Control\MediaProperties\PrivateProperties\Joystick\Winmm
ACCESS DENIED Desired Access:
Read/Write
65686 5:27:46
PM iexplore.exe RegOpenKey
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\UserAssist
ACCESS DENIED Desired
Access:
Query Value, Set Value, Delete
65688 5:27:46
PM iexplore.exe RegOpenKey
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\UserAssist
ACCESS DENIED Desired
Access:
Query Value, Set Value, Delete





:

JK,

That might be it. Perhaps you see any ACCESS DENIED errors when
loading a .PNG in IE?

Type this in the address bar and press ENTER:

about:Tabs

(The about:Tabs shows a .PNG file.)

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


message Process monitor showed 2 access denied entries, as follows:

94308 9:55:25.0409842
PM regedit.exe 824 RegOpenKey HKCR\MIME\Database\Content
Type\image/x-png\Bits ACCESS DENIED Desired Access: Delete

94327 9:55:25.0416589
PM regedit.exe 824 RegOpenKey HKCR\MIME\Database\Content
Type\image/png\Bits
ACCESS DENIED Desired Access: Delete

JK
Click to expand...
Click to expand...
Click to expand...
 
Z

zachd [MSFT]

Right, my questions are an extension to the data you've previously provided
and weren't specifically asked by Ramesh. If you do have this specific set
of data, I would appreciate those specific factoids. =)

I don't expect you to have any of those HKCU settings. It is my personal
opinion that setting those is an extremely bad practice. I had long ago
thought about setting those on XP in order to provide for per-user
associations for multimedia file types, and realized that those was a
horrible plan, since the system thus deriving from HKCR settings would end
up with a ghoulash of HKCU-application-a settings and HKLM-application-b
settings, which in my personal opinion is not wise nor sustainable.

I would suspect that you *don't* have HKCU settings here. That would then
lead to the next question - what are the subkeys and values for:
HKCR\MIME\Database\Content Type\image/x-png
HKCR\MIME\Database\Content Type\image/png
HKCR\Software\Classes\PROTOCOLS\Filter\image/png
? But, please, all the questions I've asked have answers that are valuable
to me, so I would appreciate your good faith efforts in addressing them. =)

Thanks,
-Zach
--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
 

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