Can not open Windows Email

[Guest]

When I click on the link to open my Windows email it will not open. If I wait
a couple hours and try again it opens. It happens several times a week. what
could be going on and what do I do about it. Thanks for any help.

 

[Gary VanderMolen]

When it does nothing, it may be because the program is still
running in the background. The next time this happens, right-click
on the taskbar, select Task Manager, go to its Processes tab,
and look for WinMail.exe. If it is there, you can select it, and then
do a End Process. Close Task Manager, and you should be able
to start Windows Mail now.

As to why this happens, it could be a non-compatible antivirus.

 

[Frank Saunders MS-MVP IE,OE/WM]

When I click on the link to open my Windows email it will not open. If I
wait
a couple hours and try again it opens. It happens several times a week.
what
could be going on and what do I do about it. Thanks for any help.

When I click on the icon to start WinMail and it doesn't open within the
normal time period I just decide I didn't click properly and click again
being more careful where I click and it opens

 

[Guest]

Thank you so much for the help. That is exactly what happen. I had no
indication it was running and don't know why it was. I close it the same way
each time by the red X in the upper right corner. Now I know what to do
though if it happens again.

When it does nothing, it may be because the program is still
running in the background. The next time this happens, right-click
on the taskbar, select Task Manager, go to its Processes tab,
and look for WinMail.exe. If it is there, you can select it, and then
do a End Process. Close Task Manager, and you should be able
to start Windows Mail now.

As to why this happens, it could be a non-compatible antivirus.

--
Gary VanderMolen [MS-MVP WLM]

When I click on the link to open my Windows email it will not open. If I wait
a couple hours and try again it opens. It happens several times a week. what
could be going on and what do I do about it. Thanks for any help.

 

[Gary VanderMolen]

For a long-term fix, you may want to eliminate the cause.
Windows Mail is not compatible with most McAfee
or Norton security programs. Those will need to be
uninstalled, not just disabled.

After uninstalling your non-compatible antivirus, download
and install a more compatible antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html

Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3

--
Gary VanderMolen [MS-MVP WLM]

Thank you so much for the help. That is exactly what happen. I had no
indication it was running and don't know why it was. I close it the same way
each time by the red X in the upper right corner. Now I know what to do
though if it happens again.

When it does nothing, it may be because the program is still
running in the background. The next time this happens, right-click
on the taskbar, select Task Manager, go to its Processes tab,
and look for WinMail.exe. If it is there, you can select it, and then
do a End Process. Close Task Manager, and you should be able
to start Windows Mail now.

As to why this happens, it could be a non-compatible antivirus.

--
Gary VanderMolen [MS-MVP WLM]

When I click on the link to open my Windows email it will not open. If I wait
a couple hours and try again it opens. It happens several times a week. what
could be going on and what do I do about it. Thanks for any help.