Blue screen with physical dump memory error message

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Guest

Hi and ty in advance for any help you can give me. I just purchased my dell
computer 3 months ago and I am constantly getting a blue screen error message
at least 8 times a day and also, my computer restarts itself for no apparant
reason. Its a pretty long error message but to point out what seems to be the
important parts is this:
"A problem had been detected and windows has been shut down to prevent
damage to your computer RQL_NOT_LESS_OR_EQUAL. IT then goes on and on and
then states: Technical Information: **STOP: OXOOOOOOOA(OXOOOOOO8O,
OXOOOOOOO2, OXOOOOOOO1, OX806BD94A) Beginning dump of physical memory.
Physical Memory complete. I have called Dell and their solution is to unplug
everything and replug it in and then problem solved...Ive given up on them. I
only know the computer basics. Ive done reformatting, system restores, scans,
everything..and nothing is working. Any suggestions? Thank you so much
everyone:)

Nicole
 
If you can't access explorer in xp,at restart tap the F8 key,select safe-mode
with networking,enter as ADM.,in xp,R.click my computer,properties,advanced,
settings,virtual-memory,click the change button.L.click on C: drive,then
select,
"let windows manage",click set 2X,close-out,a restart should be
given,restart-
computer.How much ram memory is installed,512mb is ok,1GB+024 is better.
THat increases virtual-memory also,thiers a kb article, Q130536 That might
help also.
 
Nicole said:
Hi and ty in advance for any help you can give me. I just purchased my
dell computer 3 months ago and I am constantly getting a blue screen
error message at least 8 times a day and also, my computer restarts
itself for no apparant reason. Its a pretty long error message but to
point out what seems to be the important parts is this:
"A problem had been detected and windows has been shut down to prevent
damage to your computer RQL_NOT_LESS_OR_EQUAL. IT then goes on and on
and then states: Technical Information: **STOP: OXOOOOOOOA(OXOOOOOO8O,
OXOOOOOOO2, OXOOOOOOO1, OX806BD94A) Beginning dump of physical memory.
Physical Memory complete. I have called Dell and their solution is to
unplug everything and replug it in and then problem solved...Ive given
up on them. I only know the computer basics. Ive done reformatting,
system restores, scans, everything..and nothing is working. Any
suggestions? Thank you so much everyone:)

Nicole
Click to expand...

That error message usually means a bad driver. Have you added any
hardware, any peripherals such as an older printer?

Malke
 
Nicole said:
Hey and thanks for the responses:) No Malke, I havent installed any
hardware on my computer whatsoever. This computer is only about two
months old which makes it even more frustrating that I havent even
paid off the interest yet on this thing lol! Is there a way I could
tell if I have a bad driver or not? I'm trying to avoid calling Dell
again, as bad as that sounds, but they talk to me in circles and I
think theyre more lost than I am and it just gets me more frustrated.
I bought the best and most expensive warranty with this computer but
they keep saying that since I have "four green lights" on on the back
of my tower, that this means its not my hard drive so I'm not covered
under warranty for it so its out of their hands. This is just crazy:/
Thanks so much again for your help, its truly appreciated:)

Nicole
Click to expand...

The four lights on the back are there for a hardware check. I don't have
faith that Dell's support diagnostics are always right since I've had
quite a few clients where the motherboard, RAM, hard drive, and/or all
of the above were bad and the Dell diagnostics showed no problem. Since
you aren't particularly tech savvy - and that's OK! - you might want to
have a local computer professional take a look at the machine. I have
several clients who have paid me to do that and to deal with Dell tech
support for them since it can be far easier and quicker to have someone
who knows what they are looking for and talking about do this.

Good luck,

Malke
 
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