Blue Screen - Physical Memory Dump - HELP!

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Guest

I've been getting blue screen crashes lately. I'm now trying to run a full
system scan with Norton Antivirus 2006 and before it finished I get a blue
screen crash as follows:

A problem has been detected and windows has been shut down to prevent damage
to your computer.
PAGE_FAULT_IN_NONPAGED_AREA

STOP: 0x00000050 (0x87400000, 0x00000000, 0x86de1C37, 0x00000000)
Beginning dump of physical memory.
Physical memory dump completed.

Can anyone help me interpret the problem????

Any help is appreciated, thanks!
 
Tim said:
I've been getting blue screen crashes lately. I'm now trying to run a
full system scan with Norton Antivirus 2006 and before it finished I
get a blue screen crash as follows:

A problem has been detected and windows has been shut down to prevent
damage to your computer.
PAGE_FAULT_IN_NONPAGED_AREA

STOP: 0x00000050 (0x87400000, 0x00000000, 0x86de1C37, 0x00000000)
Beginning dump of physical memory.
Physical memory dump completed.

Can anyone help me interpret the problem????

Any help is appreciated, thanks!
Click to expand...

See Item 50 left side here:
http://www.aumha.org/win5/kbestop.htm

Note that some AV programs can cause this so you might want to uninstall
NAV per Symantec's instructions and see if that solves the issue. Make
sure you aren't online when unprotected.

If uninstalling NAV doesn't fix the problem, failing hardware may be at
fault. Start by running a RAM test. I like Memtest86+ from
www.memtest86.org.

Malke
 
I have the same problem, except that Windows will not load and the computer
just starts over again; I have tried to run the restpre recvoery disks - but
this has not helped. other than taking the CPU tobe repaired, I don't know
what to do. Running the restore disks should have worked.
 
Update -- I tried loading Windows in safe mode and was able to get through a
scan with Norton AV. It found a trojan horse virus and quarantined...does
this mean that the AV program is not the issue or is it only because I was in
safe mode that I did not get the same crash?
 
Tim said:
Update -- I tried loading Windows in safe mode and was able to get
through a
scan with Norton AV. It found a trojan horse virus and
quarantined...does this mean that the AV program is not the issue or
is it only because I was in safe mode that I did not get the same
crash?
Click to expand...

I really can't answer that. You'll just have to wait and see. Go through
the other non-viral malware removal steps (also in Safe Mode) here:

http://www.elephantboycomputers.com/page2.html#Removing_Malware

See how your computer behaves. It all is well, then you know it was the
virus that was causing the problem and that NAV is working fine for
you.

Malke
 
Tim said:
I've been getting blue screen crashes lately. I'm now trying to run a full
system scan with Norton Antivirus 2006 and before it finished I get a blue
screen crash as follows:

A problem has been detected and windows has been shut down to prevent damage
to your computer.
PAGE_FAULT_IN_NONPAGED_AREA

STOP: 0x00000050 (0x87400000, 0x00000000, 0x86de1C37, 0x00000000)
Beginning dump of physical memory.
Physical memory dump completed.
Click to expand...

What was it again... a page fault happens when paged memory (virtual memory
from the pagefile) is about to be reloaded into nonpaged memory (physical
memory). So, if a page fault occurs in nonpaged memory, something is wrong,
because it's trying to reload virtual memory that's not virtual.

Usually this is a hardware failure. This can be the result of buggy drivers,
overclocked and/or overheating hardware (not just the CPU and videocard,
also the chipset and harddrive can overheat), fault RAM sticks, instable
power supply, faulty elco's on the mainbord, a power short/peak/dip,
interference from heavily electrical devices (like a 380V hot-air oven), or
something even more exostic I can't think of :)
 
Well, some good news. As I mentioned before I was able to run the AV full
scan in safe mode and rid of the trojan virus. I then loaded Windows
normally and tried to re-run the full scan (the blue screen crash was
happening here). Well, the scan completed succesfully and I have not had a
blue screen crash so far.

However, I still cannot get onto the Internet. I am still getting the error
"Access is Denied" when trying to /renew my IP. Not sure what to do next.
Any suggestions for next steps? I am really trying to avoid bringing in the
computer because the cost of bringing it in is not worth it, I may as well
just buy a new computer and put my upgraded parts in it.

Any suggestions? I'll use the malware removal suggestion from before when I
get home today. However, I just thought if anyone could continue to suggest
things for the "Access is Denied" problem that would be very helpful.

Thanks to all so far!

Tim
 
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