xp, sp2, norton

[Guest]

my norton is now giving me an error message that live update will not run
because i can't connect to symantec. (refused by symantec). i've deleted and
reinstalled norton (virus protection) and still get the message. tried
macafee.com and received the same message. all other sites will come up but
not those. it seems to me that since i've been using the microsoft automatic
updates i've had more problems esp. since sp2. any suggestions? i can't
contact norton on-line because i'm unable to get into their site. so by the
process of elimination i believe it is xp. Oh, i went to system restore to go
back to when i knew everything was working right, and now it won't restore.
something has happened and i need help, please . . . and thanks!!!

 

[Guest]

Hello sharpei,
Have you tried turning off Windows firewall When you are upating
Norton?
Also remember to turn off Norton whenever downloading updates. Tip: Use
disc clean up and defrag after downloading updates and SP2. Best of luck to
you.
Ron J

 

[Guest]

the firewall was off and it still won't work. I can't get into the symantic
website either. something is definitely amiss and somehow xp is blocking my
getting into it. also, as i mentioned in my original post, my system restore
isn't working now either. i used Belarc Advisor to see what all I had on my
computer and it showed all of the updates, including quite a few that say
sp3, dated 2/15/2005. I wasn't aware of an sp3. i may just go in and delete
all the sp3s i can find. help , please.

 

[Guest]

Hello again,
Wow, this is an odd problem. Sounds like something dosen't want you
getting anti-virus updates. I am not aware of any SP3 for XP. What type of
connection are you using? If it is dial-up there is a new patch. One idea is,
if you haven't run a spyware check you might want to do that. Without
knowing what a file says I can not advise you to delete anything. If you do
delete remember to back up and to set a system restore point if you can get
into it. Best of luck to you.
Ron J

 

[Peter]

Those SP3 are there for a reason and don't refer to XP --DO NOT DELETE.
It sound like your internet access is damaged try Start/Run/CMD enter "netsh
winsock reset" without the the "" and with the spaces, click OK. Reboot and
see of it cures it.

 

[Peter]

Norton is a crummy product and has all sorts of problems with SP2. Try
Symantec for updates.

 

[Peter]

I should have explained...those SP3 items are security updates to Internet
Explore and have nothing to do with SP2. If you had clicked "details" in
Belarc it would have told you that.

 

[Tom Pepper Willett]

I use Norton AV 2004 at home...absolutely no issues.

We use Symantec SAV Corporate Edition V9 on all machines at work.

All SP2, no problems.

You're entitled to your opinions. But, wouldn't it be a little more
diplomatic and professional not to generalize your opinions as facts? Or,
is "crummy" a technical term? And, if you would be so kind as to list those
"all sorts of problems with SP2" for the advtantage of us poor souls who are
still stupid enough to use Symantec products, and who happen to like them?

Tom

| Norton is a crummy product and has all sorts of problems with SP2. Try
| Symantec for updates.
|
| --
| Peter.
| Toronto, Canada.
| XP Home SP2.
| P4 @ 3.0ghz, 160gb HDD, 1.0gb DDR.
| | > my norton is now giving me an error message that live update will not
run
| > because i can't connect to symantec. (refused by symantec). i've deleted
| > and
| > reinstalled norton (virus protection) and still get the message. tried
| > macafee.com and received the same message. all other sites will come up
| > but
| > not those. it seems to me that since i've been using the microsoft
| > automatic
| > updates i've had more problems esp. since sp2. any suggestions? i can't
| > contact norton on-line because i'm unable to get into their site. so by
| > the
| > process of elimination i believe it is xp. Oh, i went to system restore
to
| > go
| > back to when i knew everything was working right, and now it won't
| > restore.
| > something has happened and i need help, please . . . and thanks!!!
|
|

 

[Peter]

Sorry, I guess I was a little blunt. I've had so many friends finding
problems with Norton since SP2, but usually an update from their site
helped.

 

[Guest]

Ok, maybe I am behind , but is not Norton and Symantec the same?

 

[Peter]

Yes ...what I am trying to say is that Norton/Symantec seemed to be a little
tardy getting up to scratch with SP2 and often it meant hunting around their
website for the fix. Or so I'm told.
But this guy can't get there anyway if I understand it correctly. It seems
to me that a complete format/reinstallation of XP seems in order, then apply
a good firewall and the virus protection.
The only Norton/Symantec product I use is Partition Magic 8

 

[Guest]

Ok Peter, I know you are only trying to help. But when you tell a guy to
forget
Norton and use Symantec when they are the same you are only adding to his
problems. You can't slam a product without personal experince with it.
Norton is the most used product in this group and to slam it witout facts
just becuase a friend told you it sucks is not trouble shooting. First we
have to find out why his anti-virus can't connect to the Internet. If you
read his post you will see where he also used McAvee. Telling him to do a
complete reinstall is premature at this point.
It may be as simple as removing some spy-ware. The programs are working
fine so far. If it seems a virus has taken effect then Trend Micro's free
"House Call" can be used to find it and remove it. Reinstalling is always an
out but it should be the last out. You always run the risk of there being a
boot vurus with a problem like this. If it is not removed XP will stop
loading during the install and then where will the user be? A new install has
the risk of the SP2 reinstall going wrong, ie, you don't change an engine in
a car untill you make sure it is not just a starter problem. Best of luck to
you.
Ron J

 

[Peter]

Agreed. I'll let you get on with it and butt out. Good luck.

 

[Guest]

Thanks to all of you for your help and for some very interesting responses,
as well as for some interesting reading. I was finally able to get a phone #
for Symantec and talked with tech support. I had a virus (adware). In fact
two areas were involved, one in windows and the other in program files. Both
were adware. I still can't believe I conctracted a virus as I keep everything
updated (virus protection) and run ad aware and spy bot on a regular basis.
I've rid my system of the virus and am still curious if any of you would have
any idea how a virus ended up on my computer since I have this protection.

Also, I've turned off my windows updates and believe that's best for me as
I've read other articles stating the problems with lots of software once you
downloaded sp2 and the updates. Is it necessary to turn off the windows xp
firewall since there is one included in Norton and since I have a cable modem
through Comcast and there's a firwall there? I'm wondering if it's overkill
and/or could leaving it on reate a conflict?

I'm definitely ready to go back to a Mac now !!!!

 

[Peter]

I'm glad you sorted it out. It's wise to use only 1 software firewall, so
if you have Norton then Windows FW should be off, you can always turn it
back on should you have any problems with Norton. I use McAfee which in
fact turns off WE automatically. You can, however, use a hardware and
software firewall together. One example of a hardware FW would be a router
firewall. I would assume, but could be wrong, that your modem firewall is
classified as a hardware FW.
Here's an article about them.
http://www.bleepingcomputer.com/forums/index.php?showtutorial=60

 

[Guest]

Hello sharpie,
Congrags. on fixing your issue. Peter is right about your not needing
Windows firewall with Norton. As a matter of fact Norton must likely turned
off Windows firewall when you installed it. As far as having a firewall in
your cable modem if all you have is the standard modem like Motorola you will
not find much of a firewall there. You might want to find a Belkin or Linisky
Broadband router to run with your modem.
Now, for the adware that is not a necessarly a virus. It is something
you have recieved most likely via an e-mail this is why Norton missed it.
Don't be to quick to fault your software programs. The scum behind these
adware and virus programs are getting better at hiding their code all the
time. It does not sound like you are a careless user and adware can happen to
most anyone. A good thing to go by is your gut. If an e-mail seems wrong or
out of place don't open it. Verfiy the source first. Also, if you download
music files from a P2P site you could have gotton it there. The important
thing is that you kept your cool and resolved your issue without damageing
your system. Best of luck to all.
Ron J