XP Remote Assistance Connection Problems

[David Boyce]

Hello,

I set up and fully tested remote assistance from my father-
in-laws pc to mine when it was on my home network and all
worked very well (I sent an email invite from his PC to
mine, accepted it on mine, acknowledged it on his and all
was ok). The next day I moved his PC to his house 40 miles
away, and connected it to his ADSL line (fixed IP
address). I showed him how to initiate a remote assistance
call.

When I got home I called him, talked him through the
remote assistance, I received the email invite, double
clicked the attachment, entered the agreed password, but
after a number of seconds got a message saying that
the "Remote Assistance connection could not be established
because the remote host name could not be resolved. Please
try again
"
He is connected to the Internet via a router and I guess
that despite the router having a fixed IP address, he will
be assigned an internal address under NAT. Should remote
Assistance work under these conditions? If so, what might
be causing the error message?

Many Thanks

David

 

[Rick \Nutcase\ Rogers]

Hi David,

Yes, it will work, but first he will need to configure port forwarding in
the router for port 3389 to the internal address of his machine.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
Windows isn't rocket science! That's my other hobby!

Associate Expert - WinXP - Expert Zone