Remote Assistance Failed

[cey3]

Hello. I am trying to use Remote Assistance to "assist" my dad on his new
computer..good times.

When I click on his invite i get a message that says "there is a problem
with the invitation and cannot be opened., the sender will have to send a new
invitation. "

Also, if I try to send an invite I get the message "Remote Assistance
Failed" with no explanation or further details. Therefore Iam thinking the
overall problem is on my end not his...any thoughts? In the past I have used
this program so i know its worked before, but its been awhile. Thank you.

My computer:
Windows XP Pro 2002
sp2

PS...tried disabling nortons and that didnt do the trick either.

 

[Mark L. Ferguson]

Error message when a Remote Assistance connection fails in Windows ... :
http://support.microsoft.com/kb/921047

Remote Assistance will not connect when the requester is behind a non-UPnP
NAT device when e-mail is used to send the invitation file. When sending
invitation using Windows Messenger, a non-UPnP NAT device will work if one
client is behind a NAT device. If both the helper and requestor computers are
behind non-UPnP NAT devices then the Remote Assistance connection will fail.


Remote Assistance FAQ for Technical Users:
https://www.microsoft.com/windowsxp/using/helpandsupport/rafaq-technical.mspx