Can't connect to remote computer with Remote Assistance

[Rick J.]

When trying to access my mother’s computer using Remote Assistance I receive
the following message:

â€A Remote Assistance connection could not be established because the DNS
name of the remote computer could not be resolved.â€

Both computers are running Windows XP SP3 and McAfee Anti-virus software.

Both computers firewalls are set to allow Remote Assistance full access
along with port 3389 enabled.

I even tried to edit her IP address in the invitation, using the IP address
from her internet provider, with the same results.

She is e-mailing me the invitation as an attachment because her Remote
Assistance program will only allow her to save it as a file.

I’ll get the same message if I try to connect even after the invitation has
expired.

Any help would be appreciated.

Thanks,
Rick J.

 

[Carmel]

When trying to access my mother’s computer using Remote Assistance I
receive the following message:

â€A Remote Assistance connection could not be established because the
DNS name of the remote computer could not be resolved.â€

Both computers are running Windows XP SP3 and McAfee Anti-virus
software.

Both computers firewalls are set to allow Remote Assistance full
access along with port 3389 enabled.

I even tried to edit her IP address in the invitation, using the IP
address from her internet provider, with the same results.

She is e-mailing me the invitation as an attachment because her
Remote Assistance program will only allow her to save it as a file.

I’ll get the same message if I try to connect even after the
invitation has expired.

Any help would be appreciated.

{untested}
This link (somewhat dated) might be of use to you.

http://www.windowsnetworking.com/articles_tutorials/wxprmass.html

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[Elmo]

When trying to access my mother’s computer using Remote Assistance I receive
the following message:

â€A Remote Assistance connection could not be established because the DNS
name of the remote computer could not be resolved.â€

Both computers are running Windows XP SP3 and McAfee Anti-virus software.

Both computers firewalls are set to allow Remote Assistance full access
along with port 3389 enabled.

I even tried to edit her IP address in the invitation, using the IP address
from her internet provider, with the same results.

She is e-mailing me the invitation as an attachment because her Remote
Assistance program will only allow her to save it as a file.

I’ll get the same message if I try to connect even after the invitation has
expired.

Any help would be appreciated.

Thanks,
Rick J.

TeamViewer is a better solution.. you get the following:

http://www.teamviewer.com/download/TeamViewer_Setup.exe

and she gets the much simpler:

http://www.teamviewer.com/download/TeamViewerQS.exe

You might use the Run option rather than the Install option on you end..
your mother should save the file to her Desktop, double-click and it'll
start right up. She will give you the ID# and password. Her ID should
stay the same, so if that's the only person you help, you won't have to
ask for her ID each time, just the new password. If you're
disconnected, the same password will apply, making it much easier to
resume from a disconnect.

 

[Rick J.]

Thanks for the info. Teamviewer does what I need.

Thanks again,

Rick J.