Can't connect with remote assistance

[Rick J.]

When trying to access my mother’s computer using Remote Assistance I receive
the following message:

â€A Remote Assistance connection could not be established because the DNS
name of the remote computer could not be resolved.â€

Both computers are running Windows XP SP3 and McAfee Anti-virus software.

Both computers firewalls are set to allow Remote Assistance full access
along with port
3389 enabled.

I even tried to edit her IP address in the invitation, using the IP address
from her internet provider, with the same results.

She is e-mailing me the invitation as an attachment because her Remote
Assistance program will only allow her to save it as a file.

I’ll get the same message if I try to connect even after the invitation has
expired.

Any help would be appreciated.

Thanks,
Rick J.

 

[Shenan Stanley]

When trying to access my mother's computer using Remote Assistance
I receive the following message:

"A Remote Assistance connection could not be established because
the DNS name of the remote computer could not be resolved."

Both computers are running Windows XP SP3 and McAfee Anti-virus
software.

Both computers firewalls are set to allow Remote Assistance full
access along with port
3389 enabled.

I even tried to edit her IP address in the invitation, using the IP
address from her internet provider, with the same results.

She is e-mailing me the invitation as an attachment because her
Remote Assistance program will only allow her to save it as a file.

I'll get the same message if I try to connect even after the
invitation has expired.

Any help would be appreciated.

You download the full version of TeamViewer (free for personal use.)
Have your mother either download/install the HOST version or the
QuickSupport version.

Better, easier, good to go.

 

[Rick J.]

Thanks for the info. Teamviewer did the trick.

Thanks,
Rick J.