Problem with remote assistance

[Rick J.]

Hello,

Trying to connect to my mother's computer and I receive the following
message when trying to connect:

"A Remote Assistance connection could not be established because the DNS
name of the remote computer could not be resolved."

Both computers run Windows XP SP3 with McAfee anti-virus/firewall.
Everything appears to be set-up correctly on both computers including having
Remote Assistance enabled in the firewall.

Any help would be appreciated.

Thanks,
Rick J.

 

[Roy Smith]

Hello,

Trying to connect to my mother's computer and I receive the following
message when trying to connect:

"A Remote Assistance connection could not be established because the DNS
name of the remote computer could not be resolved."

Both computers run Windows XP SP3 with McAfee anti-virus/firewall.
Everything appears to be set-up correctly on both computers including having
Remote Assistance enabled in the firewall.

Any help would be appreciated.

Forget trying to use Remote Assistance and use Team Viewer instead. You
can get it here:

http://www.teamviewer.com/index.aspx

--

Roy Smith
Windows 7

Timestamp: Tuesday, January 19, 2010 7:01:40 AM