Remote Assistance question

[T.O.]

When I create a remote assistance file, "Invitation.msincident", my computer
is not including the IP address within this file.
Therefore, when the helper runs the file, it can't find my computer on the
internet.


I am behind a router and it shows my 192.... address, but not the 'real'
internet IP address within the invite.

Now when I get these remote assistance requests from my Dad, his requests
will show both his 192...address and his real internet IP.

So for some reason it's not being generated correctly on my computer.

My Dad and I are both using the exact same router. I've checked every router
page, every setting. I checked all running services. Both of us are using XP
Pro. As far as I can tell, all Windows firewall, services, and other
security settings are the same.
We are using the same antivirus.

I have a laptop with Vista on my network, and it generates the
"Invitation.msincident" file just fine, showing both the 192...address and
the real internet IP. So I don't think it has anything to do with the
router.

I have a buddy that is NOT behind a router, using XP Home and his does the
same thing. No 'real' internet IP is included in the invite.

I'm sure it has to be something in XP that's preventing it from correctly
generating the invite, but I've spent weeks searching the internet for this
and can't find anything.

Anyone run across this before with a solution????

Thanks all.

T.O.

 

[Mark L. Ferguson]

When you get the email requesting assistance,save the attachment to disk.
Right-click, Open With, and choose Notepad. You will see a line like this:
RCTICKET="65538,1,192.168.0.4:3389;novicecomputer:3389, This is the private
IP address and the name of the person requesting help's computer, followed
by the port number. Insert the IP address of the NAT router and port number
in front of the private IP address. (see http://www.whatismyip.com ) like
this: 206.192.44.102:3389; And final line like this:
RCTICKET="65538,1,206.192.44.102:3389;192.168.0.4:3389;novicecomputer:3389,
Save file. [If the originating party is behind a NAT router, then he will
have to forward the 3389 port to his internal address, per the instructions
for his router. If both persons are behind a NAT router, then both will have
to do this.]

 

[T.O.]

Tried that earlier and it didn't work.

But I did finally solve the problem.

In System Property--Remote tab it was checked as to allow Remote Assistance.
However...............
I ran the Group Policy Editor--I had forgotten about this one.

Buried down under Admin Templates--System--there was a Remote Assistance
folder.
The selection "Solicited Remote Assistance" was not configured.
I turned it on, and viola! It put the IP address in the invite file like it
was supposed to.

It also put a different port number behind the IP address than it had behind
the NAT address.
Something like 62000 or some huge number. That's why I couldn't manually
configure it.
It was looking for that big number to communicate thru. My Dad's has the
same thing, only the
number is a bit different, but still in the 60,000s.

Go figure.

Thanks for the reply Mark.

T.O.

When you get the email requesting assistance,save the attachment to disk.
Right-click, Open With, and choose Notepad. You will see a line like this:
RCTICKET="65538,1,192.168.0.4:3389;novicecomputer:3389, This is the
private IP address and the name of the person requesting help's computer,
followed by the port number. Insert the IP address of the NAT router and
port number in front of the private IP address. (see
http://www.whatismyip.com ) like this: 206.192.44.102:3389; And final line
like this:
RCTICKET="65538,1,206.192.44.102:3389;192.168.0.4:3389;novicecomputer:3389,
Save file. [If the originating party is behind a NAT router, then he will
have to forward the 3389 port to his internal address, per the
instructions for his router. If both persons are behind a NAT router, then
both will have to do this.]

--
Mark L. Ferguson
e-mail subject line must include "QZ" or it's deleted
.

When I create a remote assistance file, "Invitation.msincident", my
computer is not including the IP address within this file.
Therefore, when the helper runs the file, it can't find my computer on
the internet.


I am behind a router and it shows my 192.... address, but not the 'real'
internet IP address within the invite.

Now when I get these remote assistance requests from my Dad, his requests
will show both his 192...address and his real internet IP.

So for some reason it's not being generated correctly on my computer.

My Dad and I are both using the exact same router. I've checked every
router page, every setting. I checked all running services. Both of us
are using XP Pro. As far as I can tell, all Windows firewall, services,
and other security settings are the same.
We are using the same antivirus.

I have a laptop with Vista on my network, and it generates the
"Invitation.msincident" file just fine, showing both the 192...address
and the real internet IP. So I don't think it has anything to do with the
router.

I have a buddy that is NOT behind a router, using XP Home and his does
the same thing. No 'real' internet IP is included in the invite.

I'm sure it has to be something in XP that's preventing it from correctly
generating the invite, but I've spent weeks searching the internet for
this and can't find anything.

Anyone run across this before with a solution????

Thanks all.

T.O.