Offer Remote Assistance

[Paul Sala]

I am trying to remotely help my Dad with his PC. In the past when he was on
dialup I was able to connect to his PC by going to Start->Help and
support->Offer Remote Assistance. In the ORA window I would enter my Dad's
current IP address, he would accept my offer and I was in.



But now he has DSL and the DSL modem is also a router. So his IP address on
his private side of the router maybe something like 10.10.10.118 and on the
public side his IP maybe 198.192.10.111. I tried entering either the private
or public IP address, but my Dad never receives my offer.



Is there a way to enter both the public and private IP addresses so there is
a full route to my Dads PC? Or is there a way to hack the ORA html form to
insert a full proper route?



Thanks.....

 

[Gerry]

Paul

HOW TO: Enable Remote Assistance in Windows XP
http://support.microsoft.com/kb/305608

http://www.microsoft.com/windowsxp/using/helpandsupport/remoteassist/default.mspx

http://technet.microsoft.com/en-gb/library/bb456978.aspx

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[coss little]

Have you contacted your dads internet service provider and asked for the I.P
address assigned to your dads modem.

 

[Paul Sala]

I Think he gets a different IP address each time he turns his modem on.