Remote Assistance

[Sir Bill]

I had much the same problem with remote assistance. It had been working well
until recently (last few months). I read the post of the same name dated
3/27/2007 to learn some interesting facts about the remote assistance
request. I am still unable to connect to a remote user that uses Email to
send the assistance request unless the requestor has a static IP address. I
have a computer A running XP-SP2 behind a dlink di-604 router / firewall.
The Dlink is connected to the internet via cable service using 1 of the 5
static IP addresses. I have computer B running server 2003 R2 on a DSL
internet connection with 5 static IP addresses. Computer shares the cable
internet connection with a SBS2003 domain controller connected to the Dlink
router (computer C), Server2003 computer running DNS connected to the cable
modem using a static IP address (computer D), server2003 web server
connected to the cable modem using a static IP address(computer E). Computer
F sares the DSL connection and is the second DNS server running server2003.
Finally there is computer G on the DSL connection running server2003. OK
here is what can and can not happen.
Compute A can connect with B or C or D or E or G either by Email or saving
the remote assistance request to a floppy and putting the floppy in any of
the other machines. A or B or C or D or E or G can not connect to a computer
not mentioned above including the ones I had been connecting to in the past.
If you establish a messenger connection, remote assistance will work if it
is iniated from messenger even for the computers that will not work if the
request is sent via Email or sending a file. Is there a MVP out there that
can shed some light on this? Is a messenger connection going to be required
to provide remote assistance?

 

[Guest]

It's likely a Windows Firewall exceptions is needed on the problem machines.

875357 - Troubleshooting Windows Firewall settings in Windows XP Service
Pack 2: http://support.microsoft.com/default.aspx?kbid=875357

Q308127 - How to Manually Open Ports in Internet Connection Firewall in
Windows XP: http://support.microsoft.com/default.aspx?scid=kb;en-us;Q308127

 

[Sir Bill]

Remote assists works if the machine you are connecting to has a static ip
address or you use messenger to establish the help session. This is
different from the way it worked in the past. You could receive a remotes
assistance request via email or file transfer and the connection would be
established.