Remote Assistance disabled?

[Guest]

Hello,
I'm working with 2 PCs to try this out & get these messages in quick
succession on the second system after requesting remote assistance from the
first. I've checked Windows firewall & stuff but can't find the cause - any
good ideas please? Cheers!

XXX is inviting you to start using Remote Assistance. Do you want to Accept
(Alt+T) or Decline (Alt+D) the invitation?
The invitation from XXX to start using Remote Assistance is declined because
the program is disabled or is not installed on your computer.

 

[Ramesh, MS-MVP]

Hi Papa G,

See if this information helps.

Error Message When You Invite a User to a Remote Assistance Session by Using
Windows Messenger: http://support.microsoft.com/?kbid=304731

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Hello,
I'm working with 2 PCs to try this out & get these messages in quick
succession on the second system after requesting remote assistance from the
first. I've checked Windows firewall & stuff but can't find the cause - any
good ideas please? Cheers!

XXX is inviting you to start using Remote Assistance. Do you want to Accept
(Alt+T) or Decline (Alt+D) the invitation?
The invitation from XXX to start using Remote Assistance is declined because
the program is disabled or is not installed on your computer.

 

[Guest]

Many thanks Ramesh - it works with the latest MSN Live Messenger.

 

[Ramesh, MS-MVP]

Glad that helped, Papa. Thanks for the update!

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Many thanks Ramesh - it works with the latest MSN Live Messenger.