Remote Assistance Disconnects On Novice Acceptance

R

Rich

Hi,

Remote Assistance invitations are terminating on acceptance on some users
PC's on our network. Our antivirus solution is Symantec Corporate and
firewalls are disabled. Any help greatly appreciated.
 
J

JaPanFREAK

hi!
Thats not a good thing is it? Well heres what you can do:

1) If you are connected to a router, try adding a port fowarding rule to
that router or
2) Download another Remote Assistance program called TeamViewer.
http://www.teamviewer.com

I find it very helpful

Kai
 
R

Rich

I personally would like to consider throwing in the towel on Remote
Assistance but unfortunately it's currently the defacto on our corporate LAN.
It is unlikely it a router issue due to the intermittent issue across a
several machines.
 
R

Rich

I've downloaded Teamview and I plan on trying it on my personal computers but
that still leaves me with an unsolved Remote Assistance issue.
 

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